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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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234 Products for "customization" with 2 filters applied:

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  • 1
    Salesforce Agentforce
    Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role. Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases...
    1 Rating
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  • 2
    Heyday AI

    Heyday AI

    Hootsuite

    Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal...
    1 Rating
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  • 3
    D&B Hoovers

    D&B Hoovers

    Dun & Bradstreet

    Create a faster path from prospect to profitable relationship with D&B Hoovers. Find key sales prospects and opportunities for growth. D&B Hoovers is a sales acceleration solution that provides a faster path from prospect to profitable relationship by leveraging data and analytics. B2B sales professionals can engage faster with customers to grow their business. Access comprehensive intelligence on more than 120 million business records. Deliver intelligence and insight into the tools where your...
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    1,124 Ratings
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  • 4
    ZoomInfo Chat
    Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else.
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  • 5
    Augment CXM

    Augment CXM

    Augment CXM

    Augment your contact center with AI-powered business intelligence that helps you uncover your biggest opportunities to improve both customer service efficiency and customer experience. Our Customer Experience Management (CXM) platform allows you to monitor your digital and voice communication in real-time and gives your team actionable guidance on how to improve your most important KPIs. Augment CXM automatically breaks conversations down into the customer's intents, the products...
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  • 6
    HumanBot

    HumanBot

    HumanBot

    Train our self-learning AI chat with your website URL, PDFs, knowledgebase, or document files. Watch as it effortlessly digests your information and delivers human-like responses to brand-specific queries. No more canned and generic responses. Activate a friendly AI human to carry out warm and impactful conversations with your customers using hundreds of text-to-speech voices featuring all popular languages in real-time. Engage your visitors in real-time live conversations, providing instant...
    Starting Price: $49 one-time payment
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  • 7
    Siro

    Siro

    Siro

    Put an AI sales coach‍ in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales...
    Starting Price: Free
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  • 8
    MaxIQ

    MaxIQ

    MaxIQ

    MaxIQ is a customer journey management platform designed to optimize revenue generation through enhanced sales, success, and RevOps integration. By using AI-driven insights, it allows teams to forecast with accuracy, streamline customer interactions, and boost collaboration across departments. MaxIQ’s features include automated data capture, real-time visibility into customer activities, and intelligent deal prioritization. With powerful tools for managing pipelines, tracking usage data...
    Starting Price: $$
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  • 9
    Conversity

    Conversity

    Aumenta Global Services

    Integrate Conversity with your Facebook Messenger and create the most complete customer engagement tool ever. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences etc. With a ton of enterprise-class features Conversity is one of the most advanced & complete customer engagement solutions for Facebook Messenger. With Conversity, you can build custom, interactive...
    Starting Price: $99.00/month/user
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  • 10
    Humach

    Humach

    Humach

    Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy, Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business. Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you...
    Starting Price: $75 per month
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  • 11
    Hatcher

    Hatcher

    Hatcher

    Hatcher is an AI startup enabling eCommerce stores to drive their sales by bettering customer engagement and experience. Build a chat and voice bot for your online store and let customers browse the products in a convenient way and buy them straight from personal assistant 24×7. Give your customers the power to browse, and even buy your products directly through the personal assistant of their choice. When a customer makes a purchase, they can ask you questions to their personal assistant...
    Starting Price: $25 per month
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  • 12
    Lerno

    Lerno

    Lerno

    Lerno is an AI Powered Sales Assistant that automates the capture of actionable insights from customer interactions for improved sales execution. 80% of opportunities don't close due to being poorly qualified. The landscape for sales organizations has changed, due to fierce competition, budget constraints and higher customer expectations, as a result sales teams are struggling to achieve their revenue targets. Lerno acts an AI team mate to support sales reps with deal qualification...
    Starting Price: $50
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  • 13
    Glida

    Glida

    Glida

    An AI-powered widget that helps you showcase your solutions to your customers using videos. We help you engage and qualify leads with conversational AI that feels more human. An AI-powered widget that helps you showcase your solutions to your customers using videos. We help you engage and qualify leads with conversational AI that feels more human. Make your customer journey more engaging and convert more people with a digital human that explains and sells. You can change the language...
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  • 14
    MyAlice

    MyAlice

    MyAlice

    Guide your customers through a custom buying experience. In just a few questions, they'll find the perfect product for them based on their responses. Find customer data, order history, and inventory status right at your fingertips so that you can create or update orders without ever leaving the dashboard. Leverage your customer data to build data-driven customer profiles, run personalized ads, and recommend new products. Get detailed sales conversion data, generate automatic customer...
    Starting Price: $15 per month
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  • 15
    Nabiq

    Nabiq

    Nabiq

    ​Nabiq is an AI-powered sales development representative that automates and personalizes the entire customer engagement funnel through multi-channel outreach, including email, WhatsApp, SMS, and push notifications. It learns from past conversations and engages with customers just like a human sales development representative would do. Nabiq connects all your CRM and outreach tools, pulling data from multiple sources to engage with customers through various channels. It assists your sales...
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  • 16
    Aomni

    Aomni

    Aomni

    Aomni is an AI sales assistant that eliminates the tedious manual work holding back sales teams. It automates repetitive sales tasks like account research, content creation, and data entry through AI customized for each customer's unique business. This enables sales reps to focus on high-value selling activities that drive deals and revenue growth. Specifically designed for strategic B2B sales teams selling to enterprise and mid-market customers, Aomni trains an AI assistant on customers...
    Starting Price: $10 per month
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  • 17
    Convoso

    Convoso

    Convoso

    ... matters: closing deals. Convoso is trusted by thousands of customers across industries like insurance, financial services, solar, home services, BPOs, lead gen, and legal sectors. We’re not just another dialer. We’re the dialer built for closers.
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    703 Ratings
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  • 18
    Zoovu

    Zoovu

    Zoovu

    Engage, educate, and empower customers by turning searches into meaningful, contextual conversations that deliver. Built on deep knowledge and nuanced semantics, Zoovu is an omni-channel AI-powered digital commerce search platform that helps businesses truly connect with their customers wherever they are - to turn those conversations into real, meaningful action. Deliver world-class customer experiences across all channels with seamless integration. Easily integrate conversational commerce...
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  • 19
    GPT4Sales

    GPT4Sales

    GPT4Sales

    GPT4Sales is an AI-powered platform that enables businesses to create custom AI agents for automating sales and customer service on messaging platforms like WhatsApp and Telegram. These agents are trained on specific business data, including websites, PDFs, text, and product inventories, to provide personalized customer interactions and employ effective sales techniques. The platform offers a user-friendly, no-code setup, allowing businesses to deploy AI agents without extensive programming...
    Starting Price: $53 per month
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  • 20
    DaveAI

    DaveAI

    DaveAI

    A Virtual avatar or a virtual assistant is a virtual salesperson of a brand/company. This human-like avatar mimics a human sales brain and can have two-way interactions with customers in various languages. A virtual avatar makes communication with customers direct and easy. Their use smoothly communicates the values of the company in a specific way, and will convert these visitors into faithful customers. Powered by patent pending Empathetic AI technology, you can build your digital brand...
    Starting Price: $30 per month
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  • 21
    HubSpot Customer Platform
    Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency...
    Starting Price: Free
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  • 22
    CustomerOS

    CustomerOS

    CustomerOS

    CustomerOS helps B2B companies turn anonymous website traffic into qualified pipeline. We identify in-market accounts, score them against your ICP, detect buying stage, and surface actionable insights for sales and marketing. Our platform also optimizes your content library, timing, and discoverability through SEO and AI recommendations to maximize conversions.
    Starting Price: $999/month
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  • 23
    Poggio

    Poggio

    Poggio Labs

    Poggio is an AI-powered platform designed to provide tailored, executive-level points of view (POVs) for every account, enabling go-to-market (GTM) teams—both people and AI agents—to engage smarter and win faster. By transforming manual research into scalable account intelligence, Poggio helps sales teams spend more time solving customer challenges and less time researching. The platform standardizes messaging across all customer-facing roles, aligning everyone to speak the customer’s language...
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  • 24
    Mendable.ai

    Mendable.ai

    Mendable.ai

    Mendable is an AI-powered platform that enables businesses to create custom chat applications by integrating their technical resources, such as documentation and knowledge bases. This facilitates the development of AI assistants capable of addressing customer and employee inquiries, thereby reducing support workloads and enhancing user engagement. The platform supports seamless integration with various data sources, including GitHub, Notion, Confluence, and more, allowing for efficient data...
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  • 25
    Octave

    Octave

    Octave

    Octave gives you a real‑time edge, automatically updating your outbound playbook based on live customer signals, ICP shifts, and your unique market positioning, it connects to your GTM stack, learns from every customer and market signal, and continuously optimizes your outbound motion, grounding every interaction in your strategy, your positioning, personas, use cases, and insights, so you scale faster with messaging that wins, Octave is the first AI platform to go beyond personalization...
    Starting Price: $119 per month
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  • 26
    HubSpot CRM
    HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service...
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    153 Ratings
    Starting Price: Free
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  • 27
    Proton.ai
    Distributors leave money on the table by responding to customers rather than proactively selling. Distributors misunderstand the needs of customers when data is lost between channels. Distributors lose money due to high travel costs, clunky systems and uncoordinated workflows. See historic and real-time sales transactions, customer information, and product data through a single pane of glass. Bring tailored product recommendations to the front lines for your reps and digital channels. Maximize...
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  • 28
    Digital Air Strike

    Digital Air Strike

    Digital Air Strike

    Digital Air Strike helps businesses engage with consumers online with targeted ads, more 5-star reviews, custom social media marketing, patented lead response, and A.I. powered intelligent messaging. Digital Air Strike’s dedicated team and award-winning technology deliver measurable ROI to 5,000+ businesses worldwide. Thousands of businesses rely on our award-winning social media marketing, online reputation management, AI-powered intelligent messaging solutions, and patented lead response...
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  • 29
    eGain Sales Advisor
    Powered by proven, award-winning AI reasoning technology, knowledge, and contextual offers, eGain Sales Advisor™ makes all your sales agents as good as your best sales agents by providing in-band conversational and process guidance. eGain Sales Advisor enables agents to provide advice based on uncovering the needs of the customer through a dialog rather than overwhelming the customer with raw product information. Expand the benefits of the solution by extending its role in self-service. When...
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  • 30
    Nektar

    Nektar

    Nektar

    ..., use Nektar playbooks to coach and ramp your fast growing sales teams and new hires easily. Customize, implement and track the sales plays to fit your sales process. Your rules, your plays with AI at its core and a dash of human expertise! Focus on helping your salespeople sell better rather than on reporting what they have been doing. Automate CRM entry, multi-fold CRM adoption & accelerate revenue growth with real time CRM updates and activity capture.
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