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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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23 Products for "customization" with 2 filters applied:

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  • 1
    Proton Drive

    Proton Drive

    Proton AG

    ... their files and docs. You can always add more storage later if needed. Simplify compliance across industries: Proton Drive supports GDPR, HIPAA, NIS2, DORA, and ISO 27001 compliance out of the box, and has been successfully audited for SOC 2 Type II. There's no need for custom configurations or third-party tools, as this helps you meet regulatory standards with minimal effort.
    3,602 Ratings
    Starting Price: $1.00/user/month
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  • 2
    Files.com

    Files.com

    Files.com

    .... As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
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    288 Ratings
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  • 3
    WebDrive

    WebDrive

    South River Technologies

    ... files. It works the way the native Windows WebDAV redirector should work. Reduce installation and setup time for large implementations. Customize and push the settings out to all your users with no need to configure each PC. Improve security by accessing your remote files without syncing and filling your device with copies of your files—a major security risk if your device is lost or stolen.
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    17 Ratings
    Starting Price: $39.95/one-time/user
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  • 4
    dinCloud

    dinCloud

    dinCloud

    dinCloud is a Cloud Services Provider (CSP) that helps organizations rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs). Each customer’s hosted private cloud offers hosted workspaces and cloud infrastructure that the customer controls through direct and open access. dinCloud’s subscription-based services are tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity.
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  • 5
    ArchiverFS

    ArchiverFS

    MLtek Limited

    ArchiverFS is a lightweight file archiving solution for servers and network storage that lets you use any NAS, SAN, or cloud platform as second-tier storage. With no databases or proprietary formats, it runs on pure NTFS from start to finish. Old, unused, or unstructured files can be moved in bulk from expensive primary storage to cheaper secondary devices while preserving directory structures, attributes, and permissions. If it can be formatted with NTFS and shared via a UNC path,...
    2 Ratings
    Starting Price: $1590.00/year
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  • 6
    Onehub

    Onehub

    Onehub

    Onehub is the secure file storage and sharing service built for businesses of any size. Bank-level encryption of your data as well as our granular, role-based permission structure means you can control who has access to your content and share critical business files with confidence. Onehub offers a suite of robust business tools such as virtual data rooms, client portals, Google Docs integration, automatic watermarking, branded workspaces, and custom agreements to enhance and expand your...
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    36 Ratings
    Starting Price: $37.50/month
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  • 7
    pCloud

    pCloud

    pCloud

    ... and what it does. The software is available for multiple platforms – iOS and Android devices, Mac, Windows, and Linux. pCloud's latest feature Branded links allows you to customize download links with your brand's style and logo. More than 16 million users trust us with their data. You can test pCloud with a FREE account with up to 10GB of storage space.
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    18 Ratings
    Starting Price: € 4.99 /mo
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  • 8
    Kamzan

    Kamzan

    Kamzan

    Cloud suite for business digitization, collaboration and sharing. A Private Cloud dedicated exclusively to you. We create an ad-hoc technological infrastructure for each customer and separate from the others to minimize the risk of data-breach. The data is stored exclusively in the European Union, in a Data Center located in Germany which is part of the CISPE. All data is encrypted with a different key for each private cloud, just as the database on which the service is based is also encrypted...
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  • 9
    Strongspace

    Strongspace

    Strongspace

    ... have created their own API and command-line utility, making data easier to access and control. Strongspace creates images of all files and folders, which allows for the convenient and simple ability to roll back to daily or weekly snapshots of data. Strongspace offers three basic storage plans with limited space and also provides the option of custom plans with upwards of 15TB of storage. With Strongspace, businesses are afforded the benefits of cloud storage at a scalable and custom price.
    Starting Price: $5.99 per user per month
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  • 10
    Vawlt

    Vawlt

    Vawlt

    Vawlt is an all-in-one SaaS solution for data storage in a multicloud journey that simplifies the transition to the cloud, improves data security standards and optimizes usage of storage resources. Vawlt enables the creation of virtual storage services adapted to customers’ specifications, which are easy to integrate with both new or existing data storage strategies. The data is stored in multiple cloud providers simultaneously, ensuring the best levels of security and reliability. Every...
    1 Rating
    Starting Price: €12.90/TB/month + VAT
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  • 11
    Folderit DMS
    The most user-friendly document management software in the world. Unlimited e-signing. Affordable and Secure Try it for free for 14 Days! Folderit DMS has three cornerstones in a combination that sets it apart from any other document management system: user-friendliness, security and affordability. We offer monthly and yearly subscription plans and provide customization projects (including local installation) for bigger enterprises.
    Starting Price: $27.00/month per team
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  • 12
    KeepItSafe

    KeepItSafe

    KeepItSafe

    KeepItSafe delivers comprehensive data availability and Data Protection-as-a-Service solutions for cloud backup, disaster recovery, mobile endpoint, and SaaS applications. With 20+ global data center locations, KeepItSafe is SOC 2, HIPAA, and PCI compliant and offers custom managed and monitored services including 24/7 support. The industry’s most secure, scalable, and easy-to-manage cloud backup and on-demand data recovery service — offering Backup-as-a-Service (BaaS) with fully managed...
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  • 13
    Tiger FAN

    Tiger FAN

    Tiger Technology

    Connect your local storage with your cloud of choice and never run out of space. Cut costs, meet retention goals, and ensure business continuity with the fastest disaster recovery. Learn more about your data through comprehensive storage assessment and simplify the management of large data sets. Benefit from custom plans & pricing to match your business goals & budget. Create a future-proof data management strategy that allows you to preserve on-premises applications and workflows. Reduce costs...
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  • 14
    Noysi

    Noysi

    Noysi

    Noysi is a platform which will make your communication easier and more effective among team members, employees around the world, customers, agencies, consultants, other providers, and much more. Real-time conversations organized in open, private channels, and messages 1 to 1. Storage Unlimited cloud storage, where all files are encrypted and secure. An advanced Task Manager where you can organize your projects super fast. Video Calls, Screen Sharing and Broadcast, 1 to 1 and group calls...
    2 Ratings
    Starting Price: €4 per user per month
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  • 15
    Aurora Files

    Aurora Files

    Afterlogic Corp

    ... from any device, iOS or Android. Enables two-way sync of a user's local folders and the cloud, for both personal and corporate storage. Enable access to folders and files for everyone with the link. Handy for developers, makes it easier to customize code, perform integration with other systems, create and maintain your plugins. Aurora Files includes Paranoid Encryption module which provides strong AES-256 browser-based encryption.
    Starting Price: $499 per year
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  • 16
    AcceleWeb Files
    Store, share, manage and collaborate files with unlimited storage, for businesses and individuals. Secure trusted cloud file sharing, storage, management, and collaboration for thousands of customers since 2008. AcceleWeb Files is designed for simplicity and security. We support all modern browsers and all modern devices - whether it be computer, tablet, or phone. AcceleWeb Files supports all file types. Works seamlessly across all browsers - phones, tablets, and computers. Responsive design...
    Starting Price: $3.33 per month
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  • 17
    ufile.io

    ufile.io

    ufile.io

    ... users. We put our users in control, which is one of the reasons why Upload files is in the most popular file sharing sites in the world. Uploadfiles deploys a wide range of data centres located in various regions across the world. This enables us to ensure lightning fast file sharing capabilities to our customers at all times. Whether you have files for download, or just want to upload and share, you can rely on us 24/7, 365 days a year.
    2 Ratings
    Starting Price: $9 per month
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  • 18
    NAVER WORKS
    Naver Works is a business messenger that anyone can easily use with a screen similar to the Naver/LINE service. It communicates with co-workers through messages and enables organic collaboration with Naver Works' unique group function. You can have conversations with LINE users as well as Naver Works users of other companies, unifying communication channels with customers or business partners. Messages, bulletin boards, calendars, address books, to-dos, surveys, mail, and drives, all necessary...
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  • 19
    FileShadow

    FileShadow

    FileShadow

    No more organizing into folders or even needing to name your files. FileShadow manages your documents and photos by incorporating content and metadata scanning with automatic, geolocation and custom tagging for seamless organization and searching. One or more of your Slack Workspaces can be linked as FileShadow sources allowing files from your channels, regardless of who sent them, to be archived in your FileShadow Vault. Any attachments sent to you or by you in Slack conversations can...
    Starting Price: $7 per month
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  • 20
    leitzcloud by vBoxx

    leitzcloud by vBoxx

    LC by vBoxx GmbH

    ... is stored on our own infrastructure without the involvement of third parties. Your data belongs to you. Take advantage of our whitelabel branding, free unlimited guest accounts and our extensive corporate governance for admins to customize your cloud according to your own (security) policies. Maximum security and flexible content management. For Enterprises, get maximum security with a Private Cloud. Use leitzcloud on your own infrastructure with Full Whitelabel and Data Privacy. Get compliant now!
    Starting Price: €8.80/user/month
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  • 21
    idgard

    idgard

    Uniscon

    Efficient collaboration done at the highest level of data protection. Idgard cloud saas: ultra-secure file transfer and data rooms. More than 1,200 companies around the world have already put their trust in idgard. This web service secures digital communication and collaboration with partners and customers at the highest level, and simplifies them as well. With the help of idgard, data rooms for projects can be set up in no time. They turn file sharing into an efficient and highly secure...
    Starting Price: $49.90 per month
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  • 22
    Box

    Box

    Box

    Store, sign, and secure your content on Box, the leading Intelligent Content Management platform. Built for the AI-first era, Box simplifies your tech stack and conserves cost with one secure, end-to-end solution for the entire content lifecycle. ✓ Unlock the value of your content with AI: Pair top AI models with your organization’s content to find information, extract insights, build custom AI agents, and automate the work that slows you down ✓ Get unlimited collaboration: Create, manage...
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    72 Ratings
    Starting Price: $5 per month
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  • 23
    FileCloud

    FileCloud

    FileCloud

    FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. Workflow automation and granular control of content sharing across most enterprise platforms are fully integrated into the complete EFSS stack. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000...
    Starting Price: $6.00/month/user
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