| Customer deviance: A framework, prevention strategies, and opportunities for future research PW Fombelle, CM Voorhees, MR Jenkins, K Sidaoui, S Benoit, T Gruber, ... Journal of Business Research 116, 387-400, 2020 | 111 | 2020 |
| Meclizine enhancement of sensorimotor gating in healthy male subjects with high startle responses and low prepulse inhibition JA Larrauri, LD Kelley, MR Jenkins, EC Westman, NA Schmajuk, ... Neuropsychopharmacology 39 (3), 651-659, 2014 | 4 | 2014 |
| How Robust is the Influence of Causal Explanation on Clinical Judgments? Assessments in Structured Clinical Interviews MR Jenkins, NS Kim The Journal of Psychology 152 (2), 96-109, 2018 | 2 | 2018 |
| Conceptualizing post-sales relationship management in B2B markets: review, synthesis, and recommendations for future research CM Voorhees, NM Boylan, C Bauer, PW Fombelle, MR Jenkins Journal of Business Research 201, 115700, 2025 | 1 | 2025 |
| A multiple-stakeholder view of open and user innovation: Systematic review and future research agenda KM Smith, MS O’Hern, MR Jenkins, PW Fombelle, CH Noble Journal of the Academy of Marketing Science, 1-23, 2025 | 1 | 2025 |
| I’m sorry for not being sorry: An argument for withholding an apology after service failures MR Jenkins, PW Fombelle, ML Steffel | 1 | 2021 |
| Are Apologies Always the Best Policy? Apologies for Service Failures Backfire When Consumers Are Not Aware of the Failure MR Jenkins, PW Fombelle, M Steffel Journal of Consumer Research, ucaf064, 2025 | | 2025 |
| The Influence of Controllability and Causal Status on Counterfactual Thinking and Associated Affect MR Jenkins Northeastern University, 2019 | | 2019 |
| Customer Deviance: An Expanded Framework, Prevention Strategies, and Opportunities for Future Research P Fombelle, C Voorhees, M Jenkins, I Abosag, S Benoit, T Gruber, ... Customer Deviance: An Expanded Framework, Prevention Strategies, and …, 2018 | | 2018 |
| A Multiple-Stakeholder View of Open and User Innovation: Systematic Review and Relational Synthesis KM Smith, MS O’Hern, MR Jenkins, PW Fombelle, CH Noble | | |
