| Human resource management in service work M Korczynski Palgrave, 2002 | 943 | 2002 |
| On the front line: Organization of work in the information economy S Frenkel Cornell University Press, 1999 | 822 | 1999 |
| Beyond bureaucracy? Work organization in call centres SJ Frenkel, M Tam, M Korczynski, K Shire International journal of human resource management 9 (6), 957-979, 1998 | 562 | 1998 |
| Shop stewards in action: The organization of workplace conflict and accommodation E Batstone, I Boraston, S Frenkel (No Title), 1977 | 546 | 1977 |
| Relationships between emotional labor, job performance, and turnover RE Goodwin, M Groth, SJ Frenkel Journal of Vocational Behavior 79 (2), 538-548, 2011 | 472 | 2011 |
| Organizational and occupational commitment: Knowledge workers in large corporations TY May, M Korczynski, SJ Frenkel Journal of management Studies 39 (6), 775-801, 2002 | 448 | 2002 |
| How leader–member exchange, work engagement and HRM consistency explain Chinese luxury hotel employees’ job performance X Li, K Sanders, S Frenkel International Journal of Hospitality Management 31 (4), 1059-1066, 2012 | 434 | 2012 |
| When do customer contact employees satisfy customers? A Sergeant, S Frenkel Journal of service research 3 (1), 18-34, 2000 | 406 | 2000 |
| Re-constituting work: trends towards knowledge work and info-normative control S Frenkel, M Korczynski, L Donoghue, K Shire Work, employment and society 9 (4), 773-796, 1995 | 321 | 1995 |
| Strategic HRM as process: How HR system and organizational climate strength influence Chinese employee attitudes X Li, SJ Frenkel, K Sanders The International Journal of Human Resource Management 22 (9), 1825-1842, 2011 | 295 | 2011 |
| Globalization, athletic footwear commodity chains and employment relations in China SJ Frenkel Organization studies 22 (4), 531-562, 2001 | 292 | 2001 |
| How perceptions of training impact employee performance: Evidence from two Chinese manufacturing firms X Guan, S Frenkel Personnel review 48 (1), 163-183, 2019 | 283 | 2019 |
| Compliance, Collaboration, and Codes of Labor Practice: The ADIDAS Connection SJ Frenkel, D Scott California Management Review 45 (1), 29-49, 2002 | 283 | 2002 |
| Service work in consumer capitalism: customers, control and contradictions M Korczynski, K Shire, S Frenkel, M Tam Work, Employment and Society 14 (4), 669-687, 2000 | 277 | 2000 |
| Explaining task performance and creativity from perceived organizational support theory: Which mechanisms are more important? C Yu, SJ Frenkel Journal of Organizational Behavior 34 (8), 1165-1181, 2013 | 261 | 2013 |
| The social organization of strikes E Batstone, I Boraston, S Frenkel (No Title), 1978 | 227 | 1978 |
| How HR practice, work engagement and job crafting influence employee performance X Guan, S Frenkel Chinese Management Studies 12 (3), 591-607, 2018 | 215 | 2018 |
| Morale and workplace performance DL Weakliem, SJ Frenkel Work and occupations 33 (3), 335-361, 2006 | 181 | 2006 |
| Logics of action, globalization, and changing employment relations in China, India, Malaysia, and the Philippines S Frenkel, S Kuruvilla ILR Review 55 (3), 387-412, 2002 | 175 | 2002 |
| Globalization and industrial relations in East Asia: a three‐country comparison SJ Frenkel, D Peetz Industrial Relations: A Journal of Economy and Society 37 (3), 282-310, 1998 | 170 | 1998 |
