| Comparing human and synthetic data in service research: using augmented language models to study service failures and recoveries SJ Bickley, HF Chan, B Dao, B Torgler, S Tran, A Zimbatu Journal of Services Marketing 39 (1), 36-52, 2025 | 8 | 2025 |
| Beyond ‘Eat-Pray-Love’: Designing transformative CX for self-discovery in extended service encounters A Zimbatu, R Russell-Bennett Journal of Business Research 186, 115016, 2025 | 6 | 2025 |
| What's love got to do with it? Exploring the role of universities and third places in supporting human mate choice A Zimbatu, S Whyte Journal of Service Theory and Practice 34 (2), 295-318, 2024 | 5 | 2024 |
| The Women's Butterfly Project: Empowering mature women to maintain secure housing-Final Report R Russell-Bennett, M Bull, N Kelly, J Zhang, J Parkinson, K Letheren, ... Queensland University of Technology, 2021 | 3 | 2021 |
| Exploring past and future fluency of temporal landmarks under reduced agency A Zimbatu, SJ Bickley, S Whyte Scientific Reports 15 (1), 15920, 2025 | 2 | 2025 |
| Looking forward to it! Exploring the role of temporal landmarks and anticipation for well-being in constrained extended service encounters A Zimbatu, A Beatson, E Miller, G Odekerken-Schröder, K Sion, ... Journal of Service Theory and Practice, 2025 | 2 | 2025 |
| Designing for Self-Discovery: towards a framework for the design of transformative experiences and reinventive rituals in higher education A Zimbatu, R Russell-Bennett, L Neale AMA SERVSIG Conference, 2022 | 1 | 2022 |
| Trust building for collaborative win-win customer solutions in the energy sector: RACE 2030 Insights, Gaps and Opportunities Overview R Russell-Bennett, C Riedy, J Gardner, HYJ Chong, D Kuch, S Niklas, ... Queensland University of Technology, 2021 | 1 | 2021 |
| Designing for self-discovery: towards a framework for the design of transformative experiences in higher education A Zimbatu Queensland University of Technology, 2023 | | 2023 |
| A strength-based toolkit for early responders-Women's Butterfly Project. Queensland University of Technology. Version 1 A Zimbatu, S Ong, R Russell-Bennett, M Bull, K Letheren, N Kelly, ... Queensland University of Technology, 2022 | | 2022 |
| QUT's Women's Butterfly Project-Final Report for the Department of Housing R Russell-Bennett, M Bull, N Kelly, J Zhang, J Parkinson, K Letheren, ... Queensland University of Technology, 2021 | | 2021 |
| E1 Theme: Trust-building for collaborative win-win customer solutions. Opportunity Assessment Roadmap Report R Russell-Bennett, D Kuch, C Riedy, J Gardner, HYJ Chong, S Niklas, ... Queensland University of Technology, 2021 | | 2021 |
| The Opportunity for building and measuring trust in the energy sector-RACE for 2030 Summary Report R Russell-Bennett, C Reidy, J Gardner, HY Chong, D Kuch, S Niklas, ... | | 2021 |
