| Case research in operations management C Voss Researching operations management, 176-209, 2010 | 7196 | 2010 |
| Service research priorities in a rapidly changing context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of service research 18 (2), 127-159, 2015 | 2239 | 2015 |
| Performance measurement in service businesses L Fitzgerald (No Title), 1991 | 1939 | 1991 |
| Service design for experience-centric services LG Zomerdijk, CA Voss Journal of service research 13 (1), 67-82, 2010 | 1798 | 2010 |
| Contingency research in operations management practices R Sousa, CA Voss Journal of Operations management 26 (6), 697-713, 2008 | 1331 | 2008 |
| Quality management re-visited: a reflective review and agenda for future research R Sousa, CA Voss Journal of operations management 20 (1), 91-109, 2002 | 1265 | 2002 |
| Development of a technical innovation audit V Chiesa, P Coughlan, CA Voss Journal of Product Innovation Management: an international publication of …, 1996 | 1181 | 1996 |
| “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ... Journal of business research 79, 238-246, 2017 | 1125 | 2017 |
| Towards a classification of service processes R Silvestro, L Fitzgerald, R Johnston, C Voss International journal of service industry management 3 (3), 0-0, 1992 | 974 | 1992 |
| Service quality in multichannel services employing virtual channels R Sousa, CA Voss Journal of service research 8 (4), 356-371, 2006 | 746 | 2006 |
| The impact of supply chain relationship quality on quality performance B Fynes, C Voss, S De Búrca International journal of production economics 96 (3), 339-354, 2005 | 672 | 2005 |
| Alternative paradigms for manufacturing strategy CA Voss International Journal of Operations & Production Management 15 (4), 5-16, 1995 | 636 | 1995 |
| Service architecture and modularity CA Voss, J Hsuan Decision Sciences 40 (3), 541-569, 2009 | 562 | 2009 |
| Experience, service operations strategy, and services as destinations: foundations and exploratory investigation C Voss, AV Roth, RB Chase Production and operations management 17 (3), 247-266, 2008 | 499 | 2008 |
| “Futurizing” smart service: implications for service researchers and managers NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015 | 494 | 2015 |
| Benchmarking and operational performance: some empirical results CA Voss, P Åhlström, K Blackmon International Journal of Operations & Production Management 17 (10), 1046-1058, 1997 | 448 | 1997 |
| Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices CM Froehle, AV Roth, RB Chase, CA Voss Journal of Service Research 3 (1), 3-17, 2000 | 436 | 2000 |
| Innovation in experiential services: an empirical view C Voss, L Zomerdijk AIM Research, 2007 | 397 | 2007 |
| The moderating effect of buyer‐supplier relationships on quality practices and performance B Fynes, C Voss International journal of operations & production management 22 (6), 589-613, 2002 | 390 | 2002 |
| Quality management: universal or context dependent? R Sousa, CA Voss Production and operations management 10 (4), 383-404, 2001 | 388 | 2001 |
Aleda RothClemson UniversityVerified email at clemson.edu
