Thorsten Gruber

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Roediger VossProfessor of Business and Economics EducationVerified email at kalaidos-fh.ch
Isabelle SzmiginProfessor of Marketing, University of BirminghamVerified email at bham.ac.uk
Jamie BurtonProfessor of Marketing, Management Sciences and Marketing Division, Alliance ManchesterVerified email at manchester.ac.uk
Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityVerified email at kau.se
Bård TronvollProfessor of Marketing, University of Inland Norway, and CTF - Karlstad University, SwedenVerified email at tronvoll.no
Ruth N. BoltonArizona State UniversityVerified email at asu.edu
Werner KunzProfessor of Marketing, University of Massachusetts BostonVerified email at umb.edu
Stefanie PaluchProfessor for Service and Technology MarketingVerified email at time.rwth-aachen.de
Paul PattersonSchool of Marketing, University of New South WalesVerified email at unsw.edu.au
Jochen WirtzNational University of SingaporeVerified email at nus.edu.sg
Vinh LuThe Australian National UniversityVerified email at anu.edu.au
Antje MartinsAssociate Lecturer, The University of Queensland Business SchoolVerified email at business.uq.edu.au
K* KeelingManchester Business SchoolVerified email at manchester.ac.uk
Stephan HennebergChair Professor of Marketing & Strategy, Head of the Marketing DepartmentVerified email at qmul.ac.uk
Peter NaudéProfessor of Marketing, Manchester Business SchoolVerified email at manchester.ac.uk
A ParasuramanProfessor of Marketing, University of MiamiVerified email at miami.edu
Ankie HoefnagelsProfessor of applied sciencesVerified email at zuyd.nl
David SolnetProfessor of Service Management and Service WorkVerified email at uq.edu.au
Sertan KabadayiFordham UniversityVerified email at fordham.edu
Bahar AshnaiWilliam Paterson UniversityVerified email at wpunj.edu

Thorsten Gruber

Professor of Marketing and Service Management, Loughborough University

Verified email at lboro.ac.uk - Homepage

Marketing Service Management Service Marketing Service Quality Service Innovation


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of service management 29 (5), 907-931, 2018	2846	2018
Understanding Generation Y and their use of social media: a review and research agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013	2697	2013
Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the Academy of Marketing Science 39 (2), 327-339, 2011	2330	2011
Examining student satisfaction with higher education services: Using a new measurement tool T Gruber, S Fuß, R Voss, M Gläser-Zikuda International Journal of Public Sector Management 23 (2), 105-123, 2010	954	2010
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of business research 79, 219-227, 2017	921	2017
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson Journal of Service Theory and Practice 30 (3), 361-391, 2020	731	2020
Service quality in higher education: The role of student expectations R Voss, T Gruber, I Szmigin Journal of Business Research 60 (9), 949-959, 2007	716	2007
Co‐creation in radical service innovation: a systematic analysis of microlevel processes H Perks, T Gruber, B Edvardsson Journal of product innovation management 29 (6), 935-951, 2012	391	2012
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach FV Ordenes, B Theodoulidis, J Burton, T Gruber, M Zaki Journal of Service Research 17 (3), 278-295, 2014	346	2014
Individual values and motivational complexities in ethical clothing consumption: A means-end approach T Jägel, K Keeling, A Reppel, T Gruber Journal of Marketing Management 28 (3-4), 373-396, 2012	323	2012
New development:‘Healing at a distance’—telemedicine and COVID-19 H Leite, IR Hodgkinson, T Gruber Public money & management 40 (6), 483-485, 2020	298	2020
Every cloud has a silver lining—Exploring the dark side of value co-creation in B2B service networks IN Chowdhury, T Gruber, J Zolkiewski Industrial Marketing Management 55, 97-109, 2016	291	2016
The desired teaching qualities of lecturers in higher education: a means end analysis R Voss, T Gruber Quality Assurance in Education 14 (3), 217-242, 2006	207	2006
Elevating the human experience (HX) through service research collaborations: introducing ServCollab RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patricio Journal of Service Management 31 (4), 615-635, 2020	205	2020
Designing and conducting online interviews to investigate interesting consumer phenomena T Gruber, I Szmigin, AE Reppel, R Voss Qualitative Market Research: An International Journal 11 (3), 256-274, 2008	186	2008
Academic sell-out: how an obsession with metrics and rankings is damaging academia T Gruber Journal of Marketing for Higher Education 24 (2), 165-177, 2014	183	2014
I want to believe they really care: How complaining customers want to be treated by frontline employees T Gruber Journal of Service Management 22 (1), 85-110, 2011	173	2011
Billions of Impoverished People Deserve to Be Better Served: A Call to Action for the Service Research Community RP Fisk, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício, ... Journal of Service Management 27, 2016	165	2016
The dawn of the AI robots: Towards a new framework of AI robot accountability Z Tóth, R Caruana, T Gruber, C Loebbecke Journal of Business Ethics 178 (4), 895-916, 2022	157	2022
Understanding the characteristics of effective professors: The student's perspective T Gruber, A Reppel, R Voss Journal of Marketing for Higher Education 20 (2), 175-190, 2010	141	2010

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