| Operational drivers of customer loyalty in electronic retailing: An empirical analysis of electronic food retailers GR Heim, KK Sinha Manufacturing & Service Operations Management 3 (3), 264-271, 2001 | 264 | 2001 |
| Collaborative product development: The effect of project complexity on the use of information technology tools and new product development practices DX Peng, GR Heim, DN Mallick Production and Operations Management 23 (8), 1421-1438, 2014 | 236 | 2014 |
| Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing: A data analytics study MS Akturk, M Ketzenberg, GR Heim Journal of operations management 61, 15-45, 2018 | 197 | 2018 |
| Managing quality in the e‐service system: Development and application of a process model JM Field, GR Heim, KK Sinha Production and Operations management 13 (4), 291-306, 2004 | 195 | 2004 |
| Process drivers of e-service quality: Analysis of data from an online rating site GR Heim, JM Field Journal of Operations Management 25 (5), 962-984, 2007 | 178 | 2007 |
| The impact of information technology use on plant structure, practices, and performance: an exploratory study GR Heim, DX Peng Journal of operations management 28 (2), 144-162, 2010 | 171 | 2010 |
| Understanding physicians’ online-offline behavior dynamics: an empirical study L Wang, L Yan, T Zhou, X Guo, GR Heim Information Systems Research 31 (2), 537-555, 2020 | 141 | 2020 |
| Encounter satisfaction in e‐tailing: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction? X Koufteros, C Droge, G Heim, N Massad, SK Vickery Decision Sciences 45 (1), 5-48, 2014 | 137 | 2014 |
| Examining the link between retailer inventory leanness and operational efficiency: Moderating roles of firm size and demand uncertainty HHC Chuang, R Oliva, GR Heim Production and Operations Management 28 (9), 2338-2364, 2019 | 133 | 2019 |
| Impacts of information technology on mass customization capability of manufacturing plants D Xiaosong Peng, G Liu, GR Heim International Journal of Operations & Production Management 31 (10), 1022-1047, 2011 | 118 | 2011 |
| A product-process matrix for electronic B2C operations: Implications for the delivery of customer value GR Heim, KK Sinha Journal of Service Research 3 (4), 286-299, 2001 | 98 | 2001 |
| Comparing e‐service performance across industry sectors: drivers of overall satisfaction in online retailing LM Trabold, GR Heim, JM Field International Journal of Retail & Distribution Management 34 (4/5), 240-257, 2006 | 97 | 2006 |
| Assessing customer return behaviors through data analytics ME Ketzenberg, JD Abbey, GR Heim, S Kumar Journal of Operations Management 66 (6), 622-645, 2020 | 82 | 2020 |
| The value to the customer of RFID in service applications GR Heim, WR Wentworth Jr, X Peng Decision Sciences 40 (3), 477-512, 2009 | 71 | 2009 |
| Assessing impacts of store and salesperson dimensions of retail service quality on consumer returns N Ertekin, ME Ketzenberg, GR Heim Production and Operations Management 29 (5), 1232-1255, 2020 | 68 | 2020 |
| Impact of the value‐based purchasing program on hospital operations outcomes: An econometric analysis SJ Lee, S Venkataraman, GR Heim, AV Roth, J Chilingerian Journal of Operations Management 66 (1-2), 151-175, 2020 | 64 | 2020 |
| Outpatient appointment block scheduling under patient heterogeneity and patient no‐shows SJ Lee, GR Heim, C Sriskandarajah, Y Zhu Production and Operations Management 27 (1), 28-48, 2018 | 50 | 2018 |
| Service product configurations in electronic business-to-consumer operations: a taxonomic analysis of electronic food retailers GR Heim, KK Sinha Journal of Service Research 7 (4), 360-376, 2005 | 50 | 2005 |
| Impact of cyberattacks by malicious hackers on the competition in software markets R Sen, A Verma, GR Heim Journal of Management Information Systems 37 (1), 191-216, 2020 | 47 | 2020 |
| Service process configurations in electronic retailing: A taxonomic analysis of electronic food retailers GR Heim, KK Sinha Production and Operations Management 11 (1), 54-74, 2002 | 47 | 2002 |
Xiaosong (David) PengProfessor of Supply Chain Management, Lehigh UniversityVerified email at lehigh.edu
