| Transformational Leadership and Organizational Processes: Influencing Public Performance R Sun, AC Henderson Public Administration Review 77 (4), 554-565, 2017 | 275 | 2017 |
| Patients, Protocols, and Prosocial Behavior: Rule Breaking in Frontline Health Care E Borry, A Henderson The American Review of Public Administration, 2019 | 111 | 2019 |
| At the front line: Examining the effects of perceived job significance, employee commitment, and job involvement on public service motivation T Kim, AC Henderson, TH Eom International Review of Administrative Sciences 81 (4), 713-733, 2015 | 89 | 2015 |
| Retaining Critical Human Capital: Volunteer Firefighters in the Commonwealth of Pennsylvania A Henderson, J Sowa Voluntas 29 (1), 43-58, 2018 | 84 | 2018 |
| Leadership in Street-Level Bureaucracy: An Exploratory Study of Supervisor-Worker Interactions in Emergency Medical Services AC Henderson, SK Pandy International Review of Public Administration 18 (1), 7-23, 2013 | 58 | 2013 |
| Examining Policy Implementation in Health Care: Rule Abidance and Deviation in Emergency Medical Services AC Henderson Public Administration Review 73 (6), 799-809, 2013 | 54 | 2013 |
| The Critical Role of Street-Level Bureaucrats in Disaster and Crisis Response AC Henderson Handbook of Critical Incident Analysis, 2014 | 47 | 2014 |
| Volunteer satisfaction at the boundary of public and nonprofit: Organizational-and individual-level determinants AC Henderson, J Sowa Public Performance & Management Review 42 (1), 162-189, 2019 | 43 | 2019 |
| The emotional burdens of public service: rules, trust, and emotional labour in emergency medical services AC Henderson, EL Borry Public Money & Management 43 (5), 405-414, 2023 | 40 | 2023 |
| The Weight of Service Delivery: Administrative and Rules Burdens in Street-Level Bureaucracy C Stanica, D Balica, AC Henderson, T Țiclău International Review of Administrative Sciences, 0 | 34* | |
| Perceptions of Discretion in Street-Level Public Service: Examining Administrative Governance in Romania A Henderson, T Țiclău, D Balica Public Performance & Management Review 41 (3), 620-647, 2018 | 25 | 2018 |
| Process Tracing in Public Administration: The Implications of Practitioner Insights for Methods of Inquiry É Charbonneau, AC Henderson, B Ladouceur, P Pichet International Journal of Public Administration 40 (5), 434-442, 2017 | 25 | 2017 |
| Municipal shared services and consolidation: A public solutions handbook A Henderson Routledge, 2014 | 25 | 2014 |
| An Examination of Emergency Services Research in Public Administration AC Henderson, É Charbonneau Public Administration Quarterly 40 (3), 2016 | 23 | 2016 |
| Patient assessment in emergency medical services: complexity and uncertainty in street-level patient processing. AC HENDERSON Journal of Health & Human Services Administration 35 (4), 2013 | 22 | 2013 |
| Performance Information Use in Local Government: Monitoring Relationships with Emergency Medical Services Agencies AC Henderson, DE Bromberg Public Performance & Management Review 39 (1), 58-82, 2015 | 21 | 2015 |
| Performance improvement, culture, and regimes: Evidence from the Ontario Municipal Performance Measurement Program, 2000-2012 É Charbonneau, DE Bromberg, AC Henderson International Journal of Public Sector Management 28 (2), 105-120, 2015 | 17 | 2015 |
| Literature Review and Analysis Related to Municipal Government Consolidation M Holzer, J Fry, E Charbonneau, N Riccucci, A Henderson, S Kwak, ... Rutgers--Newark, School of Public Affairs and Administration, 2009 | 14 | 2009 |
| Creating Cohesive Volunteer Groups: The Role of Group Identification in Volunteer Fire Services AC Henderson, J Sowa Public Administration Quarterly 47 (2), 223-246, 2023 | 11 | 2023 |
| New development: Reintroducing the zone of indifference: disengaging the cogs of public service performance and citizen satisfaction É Charbonneau, Y Kim, AC Henderson Public Money & Management 34 (4), 305-308, 2014 | 11 | 2014 |
Étienne CharbonneauÉcole nationale d'administration publiqueVerified email at enap.ca
