| “Last-place aversion”: Evidence and redistributive implications I Kuziemko, RW Buell, T Reich, MI Norton The Quarterly Journal of Economics 129 (1), 105-149, 2014 | 471 | 2014 |
| The labor illusion: How operational transparency increases perceived value RW Buell, MI Norton Management Science 57 (9), 1564-1579, 2011 | 329 | 2011 |
| Creating reciprocal value through operational transparency RW Buell, T Kim, CJ Tsay Management Science 63 (6), 1673-1695, 2017 | 323 | 2017 |
| How transparency into internal and external responsibility initiatives influences consumer choice RW Buell, B Kalkanci Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2019 | 181 | 2019 |
| Lifting the veil: The benefits of cost transparency B Mohan, RW Buell, LK John Marketing Science 39 (6), 1105-1121, 2020 | 178 | 2020 |
| Surfacing the submerged state: Operational transparency increases trust in and engagement with government RW Buell, E Porter, MI Norton Manufacturing & Service Operations Management 23 (4), 781-802, 2021 | 177* | 2021 |
| Are self‐service customers satisfied or stuck? RW Buell, D Campbell, FX Frei Production and Operations Management 19 (6), 679-697, 2010 | 158 | 2010 |
| Service operations: what’s next? JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 55-97, 2018 | 140 | 2018 |
| Mitigating malicious envy: Why successful individuals should reveal their failures. AW Brooks, K Huang, N Abi-Esber, RW Buell, L Huang, B Hall Journal of Experimental Psychology: General 148 (4), 667, 2019 | 129 | 2019 |
| How do customers respond to increased service quality competition? RW Buell, D Campbell, FX Frei Manufacturing & Service Operations Management 18 (4), 585-607, 2016 | 100* | 2016 |
| Last-place aversion in queues RW Buell Management Science 67 (3), 1430-1452, 2021 | 65 | 2021 |
| Service operations: what have we learned? L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 39-54, 2018 | 54 | 2018 |
| Operational transparency: Make your processes visible to customers and your customers visible to employees RW Buell Harvard Business Review 97 (4), 102-113, 2019 | 51 | 2019 |
| Experimental evidence of pooling outcomes under information asymmetry W Schmidt, RW Buell Management Science 63 (5), 1586-1605, 2017 | 36* | 2017 |
| The customer may not always be right: Customer compatibility and service performance RW Buell, D Campbell, FX Frei Management Science 67 (3), 1468-1488, 2021 | 32 | 2021 |
| Mitigating the negative effects of customer anxiety through access to human contact MA Shell, RW Buell Harvard Business School, 2019 | 26 | 2019 |
| Learning or playing? The effect of gamified training on performance RW Buell, W Cai, T Sandino Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2022 | 18 | 2022 |
| Shared service delivery can increase client engagement: A study of shared medical appointments RW Buell, K Ramdas, N Sönmez, K Srinivasan, R Venkatesh Manufacturing & Service Operations Management 26 (1), 154-166, 2024 | 17* | 2024 |
| Why anxious customers prefer human customer service MA Shell, RW Buell Harvard Business Review, 2019 | 16 | 2019 |
| Relative performance transparency: Effects on sustainable choices RW Buell, S Mariadassou, Y Zheng Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2019 | 16 | 2019 |
Dennis CampbellHarvard UniversityVerified email at hbs.edu
