| Service worker role in encouraging customer organizational citizenship behaviors LL Bove, SJ Pervan, SE Beatty, E Shiu Journal of business research 62 (7), 698-705, 2009 | 925 | 2009 |
| Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation IO Karpen, LL Bove, BA Lukas Journal of service research 15 (1), 21-38, 2012 | 623 | 2012 |
| A customer‐service worker relationship model LL Bove, LW Johnson International Journal of Service Industry Management 11 (5), 491-511, 2000 | 444 | 2000 |
| Donating blood: a meta-analytic review of self-reported motivators and deterrents TC Bednall, LL Bove Transfusion medicine reviews 25 (4), 317-334, 2011 | 437 | 2011 |
| Service-dominant orientation: measurement and impact on performance outcomes IO Karpen, LL Bove, BA Lukas, MJ Zyphur Journal of Retailing 91 (1), 89-108, 2015 | 368 | 2015 |
| Customer relationships with service personnel: do we measure closeness, quality or strength? LL Bove, LW Johnson Journal of Business Research 54 (3), 189-197, 2001 | 341 | 2001 |
| Employees' affective commitment to change: The key to successful CRM implementation P Shum, L Bove, S Auh European journal of marketing 42 (11/12), 1346-1371, 2008 | 332 | 2008 |
| A systematic review and meta-analysis of antecedents of blood donation behavior and intentions TC Bednall, LL Bove, A Cheetham, AL Murray Social science & medicine 96, 86-94, 2013 | 287 | 2013 |
| Customer loyalty to one service worker: should it be discouraged? LL Bove, LW Johnson International Journal of Research in Marketing 23 (1), 79-91, 2006 | 243 | 2006 |
| Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation SJ Pervan, LL Bove, LW Johnson Industrial Marketing Management 38 (1), 60-70, 2009 | 212 | 2009 |
| Reflections on discriminant validity: Reexamining the Bove et al.(2009) findings E Shiu, SJ Pervan, LL Bove, SE Beatty Journal of Business Research 64 (5), 497-500, 2011 | 179 | 2011 |
| Empathy for service: benefits, unintended consequences, and future research agenda LL Bove Journal of Services Marketing 33 (1), 31-43, 2019 | 170 | 2019 |
| Value co-destruction: a typology of resource misintegration manifestations G Laud, L Bove, C Ranaweera, WWC Leo, J Sweeney, S Smith Journal of Services Marketing 33 (7), 866-889, 2019 | 169 | 2019 |
| Identifying the key issues measuring loyalty R Bennett, L Bove Australasian journal of market and social research 9 (2), 27-44, 2001 | 159 | 2001 |
| Restrict, clean and protect: signaling consumer safety during the pandemic and beyond LL Bove, S Benoit Journal of Service Management 31 (6), 1185-1202, 2020 | 145 | 2020 |
| Exploring the determinants of the frugal shopper LL Bove, A Nagpal, ADS Dorsett Journal of Retailing and Consumer Services 16 (4), 291-297, 2009 | 131 | 2009 |
| Personality traits and the process of store loyalty in a transactional prone context L Bove, B Mitzifiris Journal of Services Marketing 21 (7), 507-519, 2007 | 121 | 2007 |
| Message framing and individual traits in adopting innovative, sustainable products (ISPs): Evidence from biofuel adoption S Moon, PK Bergey, LL Bove, S Robinson Journal of Business Research 69 (9), 3553-3560, 2016 | 104 | 2016 |
| A case study of teaching marketing research using client-sponsored projects: Method, challenges, and benefits LL Bove, WM Davies Journal of Marketing Education 31 (3), 230-239, 2009 | 101 | 2009 |
| Does “true” personal or service loyalty last? A longitudinal study LL Bove, LW Johnson Journal of Services Marketing 23 (3), 187-194, 2009 | 92 | 2009 |
Les JohnsonProfessor in Marketing, Swinburne University of TechnologyVerified email at swin.edu.au
