| Why people use chatbots PB Brandtzaeg, A Følstad International conference on internet science, 377-392, 2017 | 1439 | 2017 |
| Customer journeys: a systematic literature review A Følstad, K Kvale Journal of service theory and practice 28 (2), 196-227, 2018 | 809 | 2018 |
| My chatbot companion-a study of human-chatbot relationships M Skjuve, A Følstad, KI Fostervold, PB Brandtzaeg International Journal of Human-Computer Studies 149, 102601, 2021 | 794 | 2021 |
| Chatbots and the new world of HCI A Følstad, PB Brandtzæg interactions 24 (4), 38-42, 2017 | 716 | 2017 |
| Living labs for innovation and development of information and communication technology: a literature review A Følstad The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008 | 706 | 2008 |
| What makes users trust a chatbot for customer service? An exploratory interview study A Følstad, CB Nordheim, CA Bjørkli International conference on internet science, 194-208, 2018 | 653 | 2018 |
| Improving service quality through customer journey analysis R Halvorsrud, K Kvale, A Følstad Journal of service theory and practice 26 (6), 840-867, 2016 | 552 | 2016 |
| Chatbots: changing user needs and motivations PB Brandtzaeg, A Følstad interactions 25 (5), 38-43, 2018 | 551 | 2018 |
| My AI friend: How users of a social chatbot understand their human–AI friendship PB Brandtzaeg, M Skjuve, A Følstad Human Communication Research 48 (3), 404-429, 2022 | 407 | 2022 |
| Chatbots for customer service: user experience and motivation A Følstad, M Skjuve Proceedings of the 1st international conference on conversational user …, 2019 | 400 | 2019 |
| Users' experiences with chatbots: findings from a questionnaire study A Følstad, PB Brandtzaeg Quality and User Experience 5 (1), 3, 2020 | 379 | 2020 |
| Emerging journalistic verification practices concerning social media PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad Journalism practice 10 (3), 323-342, 2016 | 379 | 2016 |
| An initial model of trust in chatbots for customer service—findings from a questionnaire study CB Nordheim, A Følstad, CA Bjørkli Interacting with Computers 31 (3), 317-335, 2019 | 357 | 2019 |
| Future directions for chatbot research: an interdisciplinary research agenda A Følstad, T Araujo, ELC Law, PB Brandtzaeg, S Papadopoulos, L Reis, ... Computing 103 (12), 2915-2942, 2021 | 351 | 2021 |
| How journalists and social media users perceive online fact-checking and verification services PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez Journalism practice 12 (9), 1109-1129, 2018 | 334 | 2018 |
| Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design IKF Haugeland, A Følstad, C Taylor, CA Bjørkli International Journal of Human-Computer Studies 161, 102788, 2022 | 300 | 2022 |
| Trust and distrust in online fact-checking services PB Brandtzaeg, A Følstad Communications of the ACM 60 (9), 65-71, 2017 | 260 | 2017 |
| Different chatbots for different purposes: towards a typology of chatbots to understand interaction design A Følstad, M Skjuve, PB Brandtzaeg International conference on internet science, 145-156, 2018 | 235 | 2018 |
| A longitudinal study of human–chatbot relationships M Skjuve, A Følstad, KI Fostervold, PB Brandtzaeg International Journal of Human-Computer Studies 168, 102903, 2022 | 226 | 2022 |
| Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human–chatbot interaction M Skjuve, IM Haugstveit, A Følstad, P Brandtzaeg Human technology 15 (1), 30–54-30–54, 2019 | 224 | 2019 |
Petter Bae BrandtzaegProfessor, Department of Media and Communication, @UniversityofOslo & @SINTEFVerified email at uio.no
