Intercom AI — Automate Intercom with Runner
Stay on top of every customer conversation without living in the inbox.
Runner uses Intercom through the Composio toolkit for conversation management, contact search, and support metrics with careful note-vs-reply distinction.
What Runner does in Intercom
- Search conversations by state, assignee, and date range.
- Fetch full thread history before replying or reassigning.
- Distinguish internal notes from customer-facing replies.
Example asks
Search open conversations
Show me unresolved Intercom conversations from this week assigned to the support team.
Support queue visibility moves into the workflow without tabbing into Intercom.
Read the full thread before responding
Pull the complete conversation history for this escalated ticket before I draft a reply.
Runner ensures you have full context before any customer-facing response.
Track support volume for the update
How many new conversations came in this week and what's the average first-response time?
Support metrics become part of the operating context for team updates.
Add an internal note to the conversation
Add an internal note that engineering confirmed the fix ships tomorrow.
Team context stays attached to the conversation without accidentally messaging the customer.
Search for the customer
Find the Intercom contact for maya@acme.com and check their conversation history.
Customer identity gets resolved before any reply or escalation.