WO2007018290A1

WO2007018290A1 - Passenger guidance system in large-scale facility such as airport

Info

Publication number: WO2007018290A1
Application number: PCT/JP2006/315931
Authority: WO
Inventors: Takaaki Hasegawa; Akira Fukuda
Original assignee: Gakko Hojin Tamura Gakuen
Priority date: 2005-08-11
Filing date: 2006-08-11
Publication date: 2007-02-15
Also published as: JP2007048132A

Abstract

[PROBLEMS] To provide a passenger guidance system in a large-scale facility such as an airport for smoothly, reliably, and comfortably guiding passengers even in season without bearing the costs of massive facility investment and maintenance. [MEANS FOR SOLVING PROBLEMS] A passenger guidance system in a large-scale facility such as an airport for recognizing position information on an e-tag and e-tag information stored in the e-tag, acquiring association information on the association between the recognized position information and e-tag information through a communication circuit from a server, and displaying directions on the basis of the acquired association information is characterized in that direction displays having a display unit for displaying information including signs, symbols, characters, figures, and their combinations indicating the direction in which the passenger should go are installed at adequate intervals, an e-tag reader is directly or indirectly provided in each direction displays, and each display unit displays information according to the e-tag information on the passenger.

Description

Specification

Customer guidance system for large-scale facilities such as airports

Technical field

The present invention relates to a customer guidance system for large-scale facilities such as airports, and more particularly to a customer guidance system such as a route guidance corresponding to a request purpose of customers in large-scale facilities such as stations, airports and commercial facilities.

Background art

In large-scale facilities such as stations, airports, and commercial facilities, various guidance displays are provided so that customers can reach the purpose (riding, boarding, shopping, etc.) smoothly and reliably.

[0003] For example, in the case of an airport, when a customer arrives at the airport, a large number of procedures are carried out at various places within the large airport in a predetermined order, starting floor-check in-security check-exit check-boarding gate. You can not board without it.

[0004] The procedures for getting to the board are time-consuming, and even those who are accustomed to traveling are bothersome, and it is difficult for those who are not accustomed to even understand the procedures, and the order may be incorrect or they may be directed to different places. In some cases, you may even get lost in a large airport.

The above-mentioned problems become more pronounced, particularly in busy seasons, as the number of travelers also increases the time required for each procedure and the airport also becomes more congested.

Therefore, in such a large-scale facility and the like, guidance means and the like capable of guiding a customer smoothly and reliably are required. For example, a method of displaying a route guidance in a large-scale facility such as a guidance system for passengers in an airport, and a customer guidance system, a technology described in Patent Document 1 is known.

[0007] In the technology of Patent Document 1, an identification tag for transmitting identification tag information unique to a customer and its position information is handed over, and a recognition device receives the powerful information to be used as a recognition PC for the facility server. The recognition PC analyzes this information and sends the analysis result to the image data server, thereby reading the image data for the guide image that the customer needs from this Sano.

The PC for image generation generates a powerful image data guidance image signal, sends it to the image projection device closest to the customer, and displays the guidance image on the floor near this customer to invite the customer. Lead. Furthermore, when the customer has time allowance, the service information from the service server will simultaneously display the guidance information of other facilities.

Patent Document 1: Japanese Patent Application Laid-Open No. 2004-110377

Disclosure of the invention

However, in the technology of Patent Document 1, a projector as a facility for displaying a route guidance image on the floor near the identification tag, a projector for tracking each and every one of a large number of customers, and an LCD instead thereof (Display) such as (liquid crystal display), PDP (plasma display), LED (light emitting diode) or the like, that is, based on the idea that the whole floor surface is one screen. The realization of technology requires a large amount of capital investment and maintenance costs. In addition, the display of the route guidance image may overlap the images of other customers when crowded in busy season, etc., and it may be difficult to display the appropriate guidance. In addition, some people may feel uncomfortable, because they are displayed even when they do not need the information.

Therefore, an object of the present invention is to provide a customer guidance system for a large-scale facility such as an airport or the like that can guide customers smoothly, reliably and comfortably even during a busy season without spending a large amount of capital investment and maintenance costs. To provide.

The present invention for solving the above-mentioned problems has the following constitution.

1. The position information of the e-tag and the e-tag information stored in the e-tag are recognized, and the related information between the recognized position information and the e-tag information is transmitted via a communication line. Customer guidance system for large-scale facilities such as airports that display route information based on the related information acquired from the server. ,,

A route guidance display device having a display body capable of displaying a sign, a symbol, a character, a figure or a combination of these signs indicating the direction in which the customer should travel is arranged at appropriate intervals, and this route guidance An e-tag reader is arranged directly or indirectly on the display device, and the display body is displayed according to the customer's e-tag information, and a customer guidance system for a large scale facility such as an airport etc. .

2. The customer guidance system for a large-scale facility such as an airport as described in 1 above, characterized in that the display body displays the direction in which the customer should travel in a substantially horizontal direction. [0014] 3. It is characterized in that a reference position indication (foot type, bill, e-tag figure, other indication) where the customer having the e-tag should be located is made within the readable range of the reader. A customer guidance system for large-scale facilities such as the airport described in 1 or 2 above.

[0015] 4. The customer guidance system for a large-scale facility such as an airport as described in any one of 1 to 3 above, wherein the route guidance display device is disposed on a floor surface.

[0016] 5. The large scale facility such as an airport according to any one of 1 to 3 above, wherein the route guidance display device is disposed on a substantially horizontal plane having an arbitrary height from the floor. Customer guidance system.

[0017] 6. The large scale of the airport or the like according to any one of 1 to 5 above, wherein the display body displays two or more directions when the direction in which the customer should go is two or more. Customer guidance system for facilities.

7. When the display body displays two or more directions, it displays the two or more directions in a distinguishable manner. system.

[0019] 8. The server recognizes the position information and reading time information of the route guidance display device from which the e-tag is read, and obtains the obtained information and the destination of the customer (platform, boarding gate, arrival game The remaining time of the target position and the target time is calculated based on the information of the destination point and other target points) and the target time (boarding time, boarding time, arrival time, other time) A customer guidance system for a large-scale facility such as an airport according to any one of the above 1 to 7, characterized in that when there is a side trip guidance display.

[0020] 9. The server recognizes the position information and reading time information of the route guidance display device from which the e-tag is read, and obtains the obtained information and the destination of the customer (platform, boarding gate, arrival game The remaining time of the target position and the target time is calculated based on the information of the destination point and other target points) and the target time (boarding time, boarding time, arrival time, other time), and the display of the display A customer guidance system for a large scale facility such as an airport according to any one of the above 1 to 8, characterized in that it changes according to the degree of time.

[0021] 10. Based on the information of one or more customers who have been guided by the server, the server needs the number of persons required to arrange one or more of the one or more people at one or more than one customer and Z or advance preparation. Large scale such as the airport described in the above 8 or 9, characterized by calculating basic information of Customer guidance system for the facility.

[0022] 11. Based on the information of one or more customers who read the e-tag, the server obtains basic information on the number of persons required for one or more destination locations of the person or customers. A customer guidance system for a large scale facility such as an airport according to any one of the above 1 to 9, characterized in that:

[0023] 12. The large-scale facility is an airport, and the customer is one of a passenger, a pick-up customer, a visitor or a transit customer, and the above-mentioned is characterized in that the route guidance is displayed according to the type of customer. A customer guidance system for a large scale facility such as an airport described in any of 1 to 11.

[0024] According to the invention set forth in claim 1, the customer is smoothly, surely and comfortably guided even during a busy season without spending a large capital investment cost and maintenance cost as in the technology of the above-mentioned patent document 1. Can provide a customer guidance system for large-scale facilities such as airports that can

According to the second aspect of the invention, since the direction display by the route guidance display device is displayed substantially horizontally the same as the moving direction of the actual customer, the process proceeds intuitively and visually unconsciously It can guide customers in the right direction.

[0026] According to the invention described in claim 3, the reference position indication (foot type, bill, e-tag graphic, other indication) where the customer having the e-tag should be located is within the readable range of the reader. As it is being implemented, e-tag reading mistakes can be significantly suppressed.

[0027] According to the invention described in claim 4, the customer stands on the route guidance display on the floor only when necessary, and the e-tag is read and the direction to be advanced is displayed. Just follow the signs and you will be on your way.

[0028] According to the invention described in claim 5, the customer reads the e-tag and displays the direction to be advanced by simply holding the arm or hand with the e-tag wrapped around the route guidance display device. Then, it is possible to go to the right course just by following the display.

[0029] According to the invention of claim 6, when the direction in which the customer is to go is two or more, it is possible for the customer to select a course according to the mood, the situation, etc. at that time.

[0030] According to the invention described in claim 7, when two or more directions are displayed, they are displayed in a distinguishable manner, which helps selection of the direction to go.

[0031] According to the invention described in claim 8, when there is room until the target time, a restaurant, a shop, etc. You can be on your way to peace of mind. That is, even if it makes a detour, guidance can be received by the guidance system of the present invention, and there is no concern that the target time will be delayed. In particular, even if you are an unfamiliar traveller who has difficulty in properly allocating time, you can enjoy the way off with confidence without worrying about delays. By making effective use of the remaining time by customers to turn off, business opportunities will increase for restaurants such as restaurants and shops, leading to economic effects.

According to the invention described in claim 9, since the display of the display changes depending on the degree of the remaining time, it is possible to know whether there is sufficient power or hurry.

[0033] According to the invention described in claim 10, it is possible to efficiently adjust the staffing and prepare in advance according to the number of visiting customers.

[0034] According to the invention as set forth in claim 11, it is possible to efficiently adjust the staffing according to the number of visiting customers.

[0035] According to the invention as described in claim 12, when the passenger is a passenger, the route guidance is surely given to the boarding gate by the boarding time, and when the customer is a pick-up customer, the departure time or arrival time becomes the target time. In the case of visitors, visitors are efficiently guided through the facilities and stores in the airport, and if the customer is a transit customer, there will be no need for a guidance clerk, and the transfer flight will be fixed. You can surely guide you.

Brief description of the drawings

FIG. 1 is a configuration diagram showing an embodiment of a customer guidance system for a large scale facility such as an airport according to the present invention.

[FIG. 2] A configuration showing an embodiment of a customer guidance system for a large scale facility such as an airport according to the present invention.

[Fig. 3] e-Front view showing an example of usage of tag

[Fig. 4] e-an explanatory view showing another example of registration of tag information

[FIG. 5] An explanatory view showing an example of a route guidance display device

[FIG. 6] An explanatory view showing a display example of the route guidance display device of FIG.

[FIG. 7] A perspective view showing another embodiment of the route guidance display device

[FIG. 8] An explanatory view showing an example of the route guidance

[Figure 9] A flow chart showing the composition of customer types [FIG. 10] An explanatory view showing an embodiment of a route guidance display device

[FIG. 11] An explanatory perspective view showing another embodiment of the route guidance display device

BEST MODE FOR CARRYING OUT THE INVENTION

The customer guidance system for a large scale facility such as an airport according to the present invention (hereinafter sometimes referred to simply as a customer guidance system) is an e-tag location information and an e-tag stored in the e-tag. Tag information is recognized, the related information of the recognized position information and e-tag information is acquired from the server via the communication line, and customer guidance is displayed based on the acquired related information. The system is a system including a display for indicating the direction in which the customer should go, a sign, a character, a character or a figure, and a display capable of displaying a combination of these signs. An e-tag reader is disposed directly or indirectly on the route guidance display device, and the display body is displayed according to the customer's e-tag information to target the customer to the destination location. It will guide you smoothly and reliably.

Hereinafter, an example in the case where the large scale facility is an airport will be described. That is, according to the customer guidance system of the present invention, the customer who arrived at the airport is guided in order to each procedure place where the various procedures necessary for boarding are carried out, and it is smoothly and surely guided to the boarding flight by the boarding time. An embodiment of the present invention will be described.

1 and 2 are block diagrams showing an example of a customer guidance system for a large scale facility such as an airport according to the present invention, FIG. 3 is a front view showing an example of usage of an e-tag, and FIG. e--An explanatory diagram showing another example of registration of tag information, FIG. 5 is an explanatory diagram showing an example of the route guidance display device, FIG. 6 is an explanatory diagram showing a display example of the route guidance display device of FIG. FIG. 8 is a perspective view showing another embodiment of the route guidance display device, FIG. 8 is an explanatory view showing one example of the route guidance, and FIG.

As shown in FIGS. 1 and 2, the customer guidance system according to the present invention is mainly composed of an e-tag 1, an e-tag registration device 2, a route guidance display device 3, and a serno. The server 4 is communicated with flight information and the like via a network. Also, statistical information in the server 4 is communicated via the network with the customs office 'immigration office / store etc.'.

Hereinafter, each configuration of the customer guidance system of the present invention will be described according to the flow of customers in the airport. First, when the customer arrives at the airport, it receives the _e — tag 1 at one of the airport entrance gate, passenger information center, check-in counter, etc. Transporters' visitors who are customers other than passengers receive e-tags at the information center at the airport entrance or at the airport entrance gate. Since the e-tag 1 is small chip-like and easily lost if only the e-tag 1 is used, for example, an ID case like as shown in FIG. 3 (A) or a tape seal as shown in (B) It is preferable to have the form of use stored in a container such as an ID case like strap or a tape seal like seal and fasten or stick to the leg or arm. In order to ensure the reading accuracy of the e-tag 1 by the reader, the attachment position of the e-tag 1 is preferably determined uniformly at a specific place.

The e-tag 1 used in the present invention is called “RFID”. In addition to the call "RFID," "wireless IC chip", "wireless chip", "contactless IC chip", "IC tag", "wireless tag", "RFID tag", "contactless IC card" There are various ways to call it. The present invention may be any.

[0044] RFID is an abbreviation of Radio Frequency-Identification (automatic recognition of mobile object by wireless use), which communicates without contact and exchanges digital information of the IC chip mounted inside, and performs article management and automatic It is a communication method for performing identification. The RFID system consists of a “contactless data carrier” to which information is recorded, and a reader / writer (antenna + controller) that reads and writes contactless data carrier force information.

[0045] Contactless IC cards using RFID technology have been commercialized by many manufacturers in Japan and abroad.

In the present invention, not only single-sided electrodes but also double-sided electrodes may be used. Specifically, “mu chip” manufactured by Hitachi, Ltd. equipped with an IC, “τ— manufactured by Toppan Printing Co., Ltd. And “e-Tron Z16-ΑΕ45” jointly developed by the YRP 'Lubiquess Network Working Institute, Sakamura Laboratory of the University of Tokyo, and Renaissance Technology.

[0047] For example, the above "mu chip" is a ROM chip having a size of 0.4 mm square, and a 2.4 GHz high frequency analog circuit and 128 bit ROM are integrated in this size, and the thickness is 0. There is only 06 Mi.

[0048] This mu chip is limited in function because it pursues to be smaller, and While the wireless IC chip is a rewritable RAM method, it is a read-only ROM method. In the present invention, it is preferable to use a power RAM system which can adopt either the ROM system or the RAM system. That is, in the case of the ROM type chip, it is necessary to add the ROM chip, but in the case of the RAM chip, one chip is sufficient.

This mu chip is limited in terms of function because it is pursued to be smaller, and a general wireless IC chip is a rewritable RAM method, whereas it is a read only ROM method. In the present invention, it is preferable to use a power RAM system which can adopt either the ROM system or the RAM system. That is, in the case of the ROM type chip, it is necessary to add the ROM chip, but in the case of the RAM chip, one chip is sufficient.

[0050] The e-tag 1 at the time of reception by the customer is that the stored information is in the state of tag information such as tag ID, so the e-tag registration machine 2 checks various information by check-in counter etc. Register at.

[0051] Information to be registered includes destination information (flight number of boarding aircraft, destination airport, transfer airport), inside airport information (restaurants, stores, facilities, etc. that you want to drop in), personal passenger information (passport ID, Name, address etc. Registration is confirmed on the monitor screen by using a tag reader, an information input keyboard, touch panel, passport reader (for example, it is preferable to be able to register the required items simply by holding the passport) while confirming on the monitor screen. Etc. By the staff in charge, it is possible to prevent registration errors due to unfamiliar customer input, and to release customers for complicated registration work.

[0052] Information to be registered is not recorded in e-tag 1 itself for security ensuring, but is stored in Sano's passenger information database 40 from e-tag registration machine 2 via communication network. It will be. Some or all of the information may be registered in advance before arrival at the airport from the time of travel application. e-The tag registration device 2 may be a dedicated device or a combined device with a terminal device at a registration place such as a check-in counter.

In addition, the registration of various information of the transferee's visitor who is a customer other than the passenger is performed by the staff in charge at the information center etc. that receives the e-tag. The information registered for the transfer customers is the information (flight number, departure or arrival time, etc.) of the aircraft to be transferred.

It is preferable that the staff in charge of the registration should register various information, but it is Not only the staff but also other staff such as airport staff 'airline staff', travel agency staff, information desk staff, etc., or customers may register themselves.

[0055] When the customer registers himself, input means such as the tag reader 21 and the information input keyboard 22 etc. and confirmation as in the e-tag registration machine 2 'as shown in (A) and (B) of FIG. It is possible to use a self-service type apparatus provided with a monitor screen 20 (which may be provided with an input means such as a touch panel). In addition, as shown in Fig. 4 (B), when the passenger himself registers, it is preferable that the passport reader 23 (for example, it is possible to register the necessary matters such as the passport number simply by holding the passport). Is preferred. Furthermore, the e-registration machine 2 'can be a combination machine in which various devices installed in facilities such as an automatic check-in machine and a mileage card registration machine have an e-tag registration function.

[0056] In the case of the self-service type e-tag registration device 2 ', the customer can change the registration information as needed by disposing it at any number of locations in the airport. It is preferable to look into it. As the place of arrangement, the installation place of the guide map in the airport, elevator 'stairs, rest area etc. may be mentioned.

[0057] In the case of one repeater who has already traveled using e-tag 1, data registered at the previous travel can also be used. In this case, it is preferable that only the information different from the previous travel such as the destination information can be changed by the e-tag registration device 2.

In the case of group travel, it is possible for another person to copy and register the contents registered by one of the major information persons about the same information, such as destination information, so that personal information such as passport ID and detour information can be registered respectively. It can also be In the case of a group that travels like a family trip, etc., and places where trips are the same, a family is registered as one unit in the server 4, and registration work for all but one major person is simplified or omitted. You can also

It should be noted that the customer guidance system of the present invention including the registration by e-tag registration device 2 can also cope with other languages such as English 'French' 'English' 'German' Korean, etc. in addition to Japanese. Is preferred. In particular, in the case of applying to transit customers, which will be described later, it is preferable to make it essential for multiple languages.

[0060] By the information registration of the e-tag 1, the customer who has registered the passenger personal information such as the passport ID is recognized as the passenger by the server 4. Also, personal information such as passport ID is registered. Although not, customers who have registered flight numbers (departure flight number or arrival flight number) are recognized by the server 4 as transfer customers. Furthermore, these information are not registered, and a customer who has registered a restaurant, store name, etc. in the airport that he / she wants to visit is recognized by the server 4 as a visitor. In addition, the classification of these types of customers may simply select one of the passenger 'transferee' visitors at the time of registration by the e-tag registration unit 2.

[0061] When registering by the e-tag registration device 2, information on the walking speed of the customer or the presence or absence of an obstacle may be registered. For example, it is preferable to be able to select and register multiple levels of walking speed such as fast 'normal' slow, etc. or to selectively register crutches and wheelchairs. This registration can be used as reference information for calculation of the remaining time, which will be described later, when using the route guidance, or as reference information for force and force that can be used as a route avoiding stairs and steps.

The server 4 has a passenger information database 40, flight information 41, and a store information database 42 including location information of each store (restaurant, store, other facilities, etc.) to provide various information to customers. In addition, it is preferable to have a statistical information database 43 composed of various data such as the number of customers who have been guided and the number of destinations and the number of visits for each store. The statistical information is used as basic information for the adjustment of staffing based on the number of users of the customs' immigration office, the staffing (store clerks) of stores etc. and the preparation in advance.

[0063] When personal information is registered from the e-tag registration unit 2, each information required by the customer such as flight information (department gate information, flight schedule, etc.), store information, etc. is acquired based on the registration information. And registered in each database. This registration links the customer's e-tag 1 with the passenger information registered in Sano's database.

Next, the route guidance display device 3 for route guidance of the customer having the e-tag 1 described above will be described.

As shown in FIG. 5, the route guidance display device 3 has a display body 30 capable of displaying a display consisting of a sign indicating the direction in which the customer should travel, a symbol, a character, a slogan, and a combination thereof. Displayable on the floor. [0066] The indication indicating the direction is not limited to the arrow shown in the figure, but may be an indication that can be easily recognized at a glance by anyone other than the symbol, symbol, letter or figure (for example, indication based on universal design) Is preferred. In addition, the direction shown is not limited to the eight directions shown in the figure, but may be less than eight directions, or may be more than 360 degrees even if the entire circumferential direction is shown steplessly at branch points etc. It is preferable that the display shows the direction according to the number. Furthermore, it is preferable to increase the visual recognition rate by displaying a light by means of a lighting body 31 such as an LED, or by displaying it in a blinking manner, or by making it a moving image or a stereoscopic image.

It is preferable to display the display 30 of the route guidance display device 3 in a substantially horizontal direction which is the same as the direction in which the customer should travel, that is, the floor surface on which the customer moves. By displaying in a substantially horizontal manner, it is not necessary to horizontally replace in the head what is oriented in the vertical plane, such as a general display body displayed vertically, Purpose · Can intuitively recognize the direction.

It should be noted that the route guidance display device 3 is not limited to a disc-like one disposed on the floor surface, but a box-like shape as shown in FIG. The floor force may be displayed on a surface having an arbitrary height, such as a top surface or a trapezoidal top surface such as a table. Also in this case, the display by the display body 30 is preferably displayed substantially horizontally.

The route guidance display device 3 is provided with a reader 32 for reading the e-tag 1. The arrangement of the reader 32 may be directly arranged inside or outside the route guidance display device 3 as long as it can recognize the customer's e-tag 1 at the time of route guidance display. It may be disposed indirectly in a separate configuration in the vicinity of the guidance display device 3.

[0070] In order to ensure the reading of the e-tag 1 by the reader 32, it is preferable to display the reference position 33 at which the customer having the e-tag 1 should be located within the readable range of the reader 32. Yes. As the reference position display 33, for example, as shown in FIG. 5, if the foot type is arranged at the center position of the arrow in eight directions, the customer can stand on the foot type as shown in FIG. The e-tag 1 attached at a fixed position, such as the foot or leg, can be read reliably to be within the readable range of the reader 32, and the direction displayed around the customer is fast. Rapidly unconscious · It can be intuitively recognized.

The reference position display 33 is not limited to the foot type shown in FIG. 5 and may be another display. Figure 7 mentioned earlier As in the case where the route guidance display 3 has a box shape, other indications may be made. For example, when the e-tag 1 is attached to the arm or hand, it is preferable to display the shape of the arm or hand. Also, if you have the e-tag 1 stored in the ID case like, you can display the figure holding the ID case like by hand. Displayed by characters instead of figures, even!

The route guidance display device 3 having the above configuration is disposed at necessary points in the airport at appropriate intervals, and is connected to the server 4 wirelessly or by wire via a network interface or the like. Specific locations include the passenger terminal entrance lobby, check-in island exit (air side), security inspection site entrance and exit, exit examination exit, entrance and exit of each store, branch point of aisles, etc., airport floor For example, any place where there is a need for route guidance or where it is necessary to select the direction to go.

When the customer approaches one of the route guidance display devices 3 arranged at various places in the airport and the customer is positioned on the reference position display 33 of the route guidance display device 3, the leader 32 takes e of the customer. —The tag 1 is read, and the position information indicating the location of the route guidance display device 3 and the HD information of the e-tag 1 are transmitted to the server 4. The server 4 displays the direction in which the customer should proceed based on the transmitted time, the transmitted information, the related information of the customer stored in the server 4, etc.

Next, an example of route guidance in the airport will be described based on FIG.

(1) From the passenger terminal entrance, the customer receives a boarding pass and goes to the counter of the airline that will board to register various information in e-tag 1.

(2) When the customer finishes check-in (reception of boarding pass and reception and registration of e-tag 1) and is located at the route guidance display 3 at the exit (air side) of check-in island, security inspection place Display 30 shows the direction to go to

(3) When the customer arrives at the security inspection station and is located on the route guidance display 3 at the entrance of the security inspection station, the display body 30 displays the direction to go to the booth with the shortest waiting time in the security booth. Do,

(4) When the customer finishes the security inspection and is located on the exit route guidance display device 3, the display 30 displays the shortest waiting time in the departure examination booth and the direction to go to the booth, (5) When the customer finishes the departure examination and is located on the exit route guidance display device 3, the display body 30 displays the direction to be advanced to the boarding gate,

In this case, the customer can follow the display on the display 30 and perform the necessary procedures in order without mistake. In addition, the number of the route guidance display devices 3 installed at each procedure place in FIG. 8 is not limited to one each shown in the figure, but it is preferable that the number corresponding to a plurality of customers be installed at each place. .

While moving between the procedure locations (1) to (5), the route guidance display device 3 arranged in the airport even if it is out of progress by going to the toilet etc. If it is located at any of the positions shown in FIG. 8), the display 30 will show the correct direction to proceed next, so it will not get lost.

If there are two or more directions to be advanced next, two or more directions are displayed, and the two or more directions are distinguished and displayed. For example, the distance and time may differ by any of two or more routes, in which case two or more directions may be displayed, and even a slight difference may be one of the directions of a comfortable route. You may make it display only. Also, if there are multiple booths to go and if any of the multiple procedures can be performed, etc., the waiting time may be the shortest among the multiple, and only one of the directions in the direction of the booth may be displayed. Also, you may change the color and size of the display to make it a ranked display.

In the case of guiding the booth with the shortest waiting time among a plurality of people, etc., from the information on the number of people who have already guided along the server and the number of people who finished the procedure and proceed to the next procedure, the current booth It is preferable to count the number of people waiting for each procedure in real time, and to guide to a booth with a short waiting time based on the tabulated data.

In addition, basic information is calculated from the number of people information for one or more destination points of one or more customers, and the staffing is efficiently adjusted according to the number of customers visiting in real time. Is also preferred.

[0079] Furthermore, it is preferable that the obtained number-of-people information be accumulated and made statistical, and basic information of the required number of persons in each procedure location be calculated from the accumulated statistical information. By obtaining basic information on the required number of staff, it is possible to grasp the number of customers every hour or every day of the week, and perform efficient and efficient staffing without waste. Therefore, unnecessary staffing and bias It can prevent staffing, and can be used to alleviate congestion and reduce or expand facilities.

[0080] Furthermore, the e-tag ID and the unique ID of the force passenger who guided the user to the procedure location in which direction, which direction, and which direction of the route guidance display device 3 in the airport were. Based on Z or the passport number, the statistical information database 43 is added up and the collected log is checked by the airline as passing information of the passenger, and it is possible to grasp where the customer of the airline is roughly located. According to this grasp, when the passenger does not appear at the boarding gate at the set time, the airline has conventionally searched for the passenger by the human-sea tactic, but in the present invention, the approximate passenger's position is checked by checking the statistical information database 43. As a result, it is possible to conduct efficient passenger search work.

As described above, according to the information of the e-tag 1 of the customer, the display of the route guidance display device 3 makes it possible for the customer to be each procedure place which is the destination place on the way and the final destination place. It is possible to reliably guide you to your flight until the target time.

In the customer guidance system according to the present invention, when there is a margin for a predetermined time or more that only guides the customer to the target location, the side information registered in the e-tag registration device 2 And stores, facilities, etc.).

That is, in the process of guiding the user to the destination, the server 4 recognizes the position information and reading time information of the route guidance display device 3 which has read the e-tag 1, and acquires the obtained information and the customer. Based on the information of the target location and the target time, the remaining time of the target position and the target time is calculated, and when it is judged that there is a margin for a predetermined time or more, the deviation guide display is displayed. .

[0084] The calculation of the margin for the predetermined time or longer is the remaining time of the target time 迄, the information of the destination (the arrival time to the destination, the arrival time from the destination to the destination, the degree of congestion at the destination, the destination) It is judged based on the required time in advance, walking speed information etc. (registration information such as 'fast' 'normal' slow etc).

Basic information is calculated from the number of people information for each of one or more detours where one or more detours are guided, and the staff (sales clerk) adjustment according to the number of customers visiting in real time, or in advance It is also preferable to perform the preparation efficiently. Furthermore, it is preferable to accumulate and statistic the obtained number-of-people information, and to calculate basic information of the required number of people at each detour location from the accumulated statistical information. By obtaining basic information on the required number of staff, it will be possible to grasp the number of visiting customers, such as every hour or every day of the week, and carry out efficient and efficient staffing (salesman) placement without waste. Therefore, it is possible not only to prevent unnecessary staffing but also to alleviate congestion and to expand and reduce various facilities.

When there are a plurality of destinations, it is preferable to register the priority in advance. The remaining time is used in the order of priority to use the remaining time.

It should be noted that the remaining time has enough power, and the display 30 on the display 30 displays the guidance to the destination in addition to the guidance on the side, in order to cancel the sideways depending on the mood and circumstances at that time. It is preferable that by doing this, it is preferable to be able to go straight to the destination without stopping or stopping along the way. In this case, it is preferable to distinguish and display the display on the target location and the display on the bypass location in different colors and the like. In addition, when it is desired to cut off the sideways, the sideways information may be canceled. It is preferable that cancellation guidance be performed by the e-tag registration unit 2.

[0089] The display of the display body 30 does not display the approach route guidance when the departure time of the boarding aircraft is approaching and there is no remaining time, and the display body 30 of the display 30 is displayed when the remaining time is short. Degree of remaining time, such as increasing the blink speed of the lighting body 31 or different colors (for example, blue when there is a margin, yellow when the margin is likely to be lost, red when the margin is lost, etc.) It is preferable to change according to the degree of urgency). It is also preferable to change the display according to the degree of attainment to the destination, for example, to change the color of the display as the destination approaches.

The route guidance described above displays the route guidance not only when the customer is a passenger but also when the customer is a transferee or a visitor.

[0091] If the customer is a transfer customer, the route to the departure or arrival floor Z lobby is provided until the transfer can be made according to the departure or arrival time of the passenger. If there is a certain amount of time or more before the transfer time, as in the case of the above-mentioned passenger, it will be added to the approach road information (restaurants, stores, facilities, etc. that you want to drop in) registered in the e-tag registration unit 2. You can also guide you on the way Ru.

When the customer is a visitor, the route guidance is provided to each location based on the information registered in the e-tag registration device 2, such as a restaurant, a store, an observation deck, other facilities' facilities in the airport.

[0093] As described above, whether the customer is a passenger, a pick-up customer, or a visitor is distinguished based on the registration information, and route guidance according to the type of the customer is performed. Figure 9 shows a flow chart for selecting the types of customers (passengers 'pick-up customers' visitors) and for guiding the route based on intensive sorting.

Furthermore, the customer guidance system of the present invention can provide route guidance display also for transit customers.

[0095] By arranging the route guidance display device 3 in the transit lane and receiving an e-tag for the transit (for example, along with the transit card) at the time of transfer, the transit customer can record on the transfer flight on a fixed scale. You can definitely receive directions on the In the case of transit, customers are often foreigners, so it is preferable that the display on display 30 be a universal symbol such as an arrow.

Furthermore, it is preferable that the customer guidance system of the present invention function as an evacuation guidance system in an emergency (for example, fire, earthquake, natural disaster, terrorism, etc.). In an emergency, the customer can be guided to a safe place by stopping the route guidance display and switching to the evacuation route display. In this case, the display 30 on the route guidance display device 3 indicates the safe and shortest evacuation route direction from the location where the route guidance display device 3 is located, that is, a fire or the like has occurred. It is preferable to display the evacuation route avoiding the occurrence point and evacuate the customer promptly and safely. Further, it is preferable to make the customer recognize that it is an emergency by making the display of the display body 30 be a red blinking display or the like indicating an emergency, and generating an alarm sound. By the display of the route guidance display device 3 at the time of emergency, whether it is a customer or not, that is, regardless of the power holding the e-tag 1, the evacuation route is given to all persons in the facility. As it can be displayed, everyone can be evacuated and guided without exception.

The large-scale facilities of the customer guidance system of the present invention are not limited to the airport of the present embodiment, but a station, a large-scale store, a fairground, various inspection sites, a market, a library, a hospital, a nursing home (for elderly people, dementia Can be applied to recreational facilities such as zoos, amusement parks and theme parks. In addition, not only in closed facilities but events in open areas such as urban areas, sightseeing It can also be applied to tourist information on the ground.

When applied to a station, for example, the e tag 1 may be handed to a customer along with the purchase of a ticket, or the e tag may be stored in the ticket itself, or the above e tag 1 You can make the customer guidance system work by downloading the same tag information (tag ID etc.) to the customer's mobile phone.

[0099] When applied to a hospital, store an e-tag on a medical examination ticket, and guide the patient to the examination site.

[0100] When applied to an entertainment facility, the e-tag can be distributed to customers at the entrance to display the route plan within the entertainment facility.

When applied to a library, the address is assigned to each bookshelf or book in advance, and the e-tag is received at the reception desk or the e-tag is stored in the book card, so that the desired bookshelf or book location is reached. You can also ask for guidance.

Example

Hereinafter, examples in which the customer guidance system of the present invention is applied to an airport will be described based on FIG. 1, FIG. 2, FIG. 5, FIG. 5, FIG. 8, and FIGS. 10 and 11.

FIG. 10 is an explanatory view showing an embodiment of the route guidance display device, and FIG. 11 is an explanatory perspective view showing another embodiment of the route guidance display device. In FIGS. 10 and 11, those denoted with the same reference numerals as those in FIGS. 5 to 7 have the same configuration.

Passengers who arrive at the airport receive the e-tag 1 at one of the airport entrance gate, the passenger terminal entrance, the passenger proposal site and the check-in counter.

The passenger is given a boarding pass when checking in at the check-in counter, and the flight number described on the boarding pass, the departure time of the boarding pass, and the passport number (these are together with customer information such as name, etc. Register the airline's database using e-tag registration machine 2). As a result, the passenger information of this passenger stored in the database of the airline and the information on the aircraft to be boarded are associated with the e-tag ID of the e tag 1 passed to the passenger, and the passenger guidance system computer of the airport (figure It is registered in Sano's passenger information database 40 (not shown). The e-tag 1 of the e-tag 1 and the passenger information correspond one-to-one, and the server 4 uses the e-tag ID to correspond to the corresponding flight, the time of departure. Uniquely associate with passenger information such as store information that you want to stop by.

The e-tag ID is associated with the passenger information by the information registration of the e-tag 1, and is transmitted to the passenger information database 40 in the server 4 and registered.

When registered in the passenger information database 40, the boarding flight in the server 4, the flight information 41 in which the boarding gate number is registered, the store, the security inspection station, the departure examination field, the boarding gate, the passenger It is linked with the store information database 42 in which location information of facilities such as stores that the customer wants to drop in is registered.

In this manner, in the passenger information database 40, the e-tag ID of the e-tag 1 carried by the passenger is registered in association with the information on the aircraft and the like on which the passenger boards.

When the leader 32 (see FIG. 5) disposed in the route guidance display 3 emits a ringing signal at a predetermined short cycle and the passenger is positioned at the reference position display 33, the e-tag 1 is Receives the transmission signal from reader 32 and returns the e-tag ID.

When the information in the e-tag 1 is received by the reader 32, the position information indicating the location of the route guidance display device 3 and the e-tag in the e-tag 1 are transmitted to the server 4. . Based on the transmitted time, the transmitted information, and the related information of the customer stored in the passenger information database 40 in the server 4, the direction in which the passenger should proceed next is indicated by the route guidance display device 3. The display body 30 of is displayed.

That is, Sano's customer information database 40 receiving the information of the e-tag 1 grasps the e-tag ID of the e-tag 1 and the position information of the route guidance display device 3 'analyzes each passenger Check personal information, aircraft information, information about the store and the time when the information was received to determine if there is enough time before departure time.

The passenger information database 40 of the server 4 sends the determined analysis result to the route guidance display device 3. At this time, if it is determined that this passenger has time allowance before departure time, the direction regarding the store registered in advance with the next procedure destination is communicated, and the passenger is given time before departure time. If there is no time to use the store, do not communicate information about the store.

The route guidance display device 3 having received the analysis result on the route indication from the passenger information database 40 of the server 4 generates a display signal for guidance to the passenger, and the display body 30 is displayed. Display the course on the LED equal power lamp 31 located in.

As shown in FIG. 8, the route guidance display device 3 is installed in the check-in island, the security inspection site, and the departure inspection site.

[0115] The display of the route guidance display device 3 has time allowance by the departure time, and as shown in FIG. 10 (A) and FIG. 11 (A), when the store to which you want to stop is nearby. One direction 30a · 30b force S is displayed. 30a indicates the direction of the procedure that the passenger should perform next, and 30b indicates the direction of the store that he / she wants to detour, such as a pre-registered restaurant. The two directions 30a '30b are displayed so as to be distinguishable, for example, the direction 30a is blue, the direction 30b is green, and so on.

[0116] In addition, as shown in Fig. 10 (B) and Fig. 11 (B), if there is a store where the time is not enough until the departure time or that the passenger wants to stop by after the next procedure. Only direction 30a is displayed.

As described above, the passenger is guided by the route guidance display device 3 disposed at various places in the airport, whereby the check-in island, the security inspection station, and the departure examination are made from the passenger terminal entrance. Go through the boarding gate and board the aircraft to be boarded. During this induction, if there is a time allowance, based on the pre-registered stop information, make sure that you do not go to a restaurant or other store without worrying about getting off at your place, and then go on to the boarding gate. Board the aircraft.

Claims

The scope of the claims

[1] Recognize the location information of the e-tag and the e-tag information stored in the e-tag, and associate the recognized location information with the e-tag information from the server via the communication line In the customer guidance system of a large-scale facility such as an airport that displays route information based on the related information acquired and acquired

[2] The customer guidance system for a large scale facility such as an airport according to claim 1, wherein the display body displays the direction in which the customer should travel in a substantially horizontal direction.

[3] Display of reference position where the customer with e-tag should be located within the readable range of the reader

The system for guiding customers of a large-scale facility such as an airport according to claim 1 or 2, characterized in that (foot type, bill, e-tag graphic, or other indication) is made.

[4] The customer guidance system for a large-scale facility such as an airport according to any one of claims 1 to 3, wherein the route guidance display device is disposed on a floor surface.

[5] A customer of a large-scale facility such as an airport according to any one of claims 1 to 3, wherein the route guidance display device is disposed on a substantially horizontal surface having an arbitrary height from the floor. Induction system.

[6] The large scale facility such as an airport or the like according to any one of claims 1 to 5, wherein the display body displays two or more directions when the direction in which the customer should go is two or more. Customer guidance system.

[7] The guidance of a customer of a large-scale facility such as an airport according to claim 6, characterized in that when the display body displays two or more directions, the two or more directions are displayed in a distinguishable manner. system.

[8] The server recognizes the position information and reading time information of the route guidance display device from which the e-tag is read, and the acquired information and the destination of the customer (platform, boarding gate, arrival gate, other purpose Location) and target time (ride time, boarding time, arrival time, other times The remaining time of the target position and the target time is calculated on the basis of the information of), and when there is a margin for a predetermined time or more, the approach guide display is displayed. Guidance system for large-scale facilities such as airports.

[9] The server recognizes the position information and reading time information of the route guidance display device from which the e-tag is read, and the acquired information and the destination of the customer (platform, boarding gate, arrival gate, other purpose Based on the information on the location) and the target time (boarding time, boarding time, arrival time, and other times), the remaining time of the target position and the target time is calculated, and the display on the display The customer guidance system for a large scale facility such as an airport according to any one of claims 1 to 8, characterized in that it is changed accordingly.

[10] The server calculates, based on the information of the one or more customers who have been guided to the side, the number of people required for the one or more side locations to which the one or more customers go and the basic information of Z or advance preparation. A customer guidance system for a large-scale facility such as an airport according to claim 8 or 9, characterized in that:

[11] The server may calculate basic information on the number of persons required for one or more destination locations to which the one or more customers go based on the information of one or more customers who read the e-tag. The visitor induction system of large-scale facilities, such as the airport according to any one of claims 1 to 9, characterized by the above.

[12] The large-scale facility is an airport, and the customer is any one of a passenger, a transfer customer, a visitor, and a transit customer, and displays a route guide according to the type of the customer. A customer guidance system for large-scale facilities such as the airport described in any of the eleven.