Overview
- Is the first one on the whole system structure for warranty chain management
- Is based on practice industrial experience to guide enterprise how to set up warranty service system
- Indicates how to overcome the challenges on the wave of industrial 4.0 and sustainability
Part of the book series: Management for Professionals (MANAGPROF)
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About this book
This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step.
There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching andtraining material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.
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Table of contents (18 chapters)
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Front Matter
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Warranty Management
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Front Matter
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Repair Service
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Front Matter
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Warranty Data Analysis
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Front Matter
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Digital Warranty
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Front Matter
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Sustainable Warranty
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Front Matter
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Reviews
“During the past two decades, the bulk of publication on warranty management is largely based on the perspectives of statistics and operational research separately and most of the authors are academic researchers. There is an imperative to encourage more practitioners to publish their insights to further into warranty management. With the author’s rich academic and industrial experience, Dr Albert Liao’s new book can help university students and practitioners to gain a comprehensive understanding of warranty chain management. The book is supplemented by the introduction of digital transformation and sustainable development in after-sales service management and is an indispensable textbook for corporate trainees and university students. I am honoured to recommend this book.” (Prof. Shaomin Wu, University of Kent, UK)
“Congratulations! Dr. Albert Liao's new book is very comprehensive and well-written. It frames the growing importance of automotive electronics on warranty, and how that changes what used to be purely mechanical into something electronic, hardware vs. software vs misuse or misconfiguration, and how that affects NTF, which continues to trouble enterprises. The book exhaustively covers the fundamentals of warranty management, including claims management, warranty insurance, warranty costs, warranty fraud, and warranty law. In general, the book is very thorough and comprehensive, recommended for enterprise training about warranty management.” (Editor Eric Arnum, Warrantyweek, US) “The book contains extensive important and useful materials on Warranty Management. It would be a good contribution to the literature on warranty analysis. Congrats to the author to integrate a wide range of content in addition to the latest technology trend on industry4.0 applications, and extend service coverage to product end-of-life period. The book will help readers to analyze warranty data.” (Prof. M. Rezaul Karim, University of Rajshahi, Bangladesh)
“Congratulations! Dr. Albert Liao's new book is very comprehensive and well-written. It frames the growing importance of automotive electronics on warranty, and how that changes what used to be purely mechanical into something electronic, hardware vs. software vs misuse or misconfiguration, and how that affects NTF, which continues to trouble enterprises. The book exhaustively covers the fundamentals of warranty management, including claims management, warranty insurance, warranty costs, warranty fraud, and warranty law. In general, the book is very thorough and comprehensive, recommended for enterprise training about warranty management.” (Editor Eric Arnum, Warrantyweek, US) “The book contains extensive important and useful materials on Warranty Management. It would be a good contribution to the literature on warranty analysis. Congrats to the author to integrate a wide range of content in addition to the latest technology trend on industry4.0 applications, and extend service coverage to product end-of-life period. The book will help readers to analyze warranty data.” (Prof. M. Rezaul Karim, University of Rajshahi, Bangladesh)
Authors and Affiliations
About the author
Albert Liao, Founder and CEO of Wareconn Technology Services, Cloud Enterprise Solutions Business Group, Foxconn Industrial Internet (Fii). In 1995, he received his Ph.D. in Engineering from National Taiwan University. He was also the Assistant Professor of Feng-Chia / Yuan-Ze / Da-Yeh University in Taiwan, and Service Director of USI-ASE Group / Gaming Computer –MSI / Notebook Contract Manufacturer – Compal / Electronic Manufacture Services - Foxconn, and has over 20 years' working experience in Warranty Service Management area. Based on academic theory and practical application, expects to integrate Warranty Data through the Cloud Platform, and assist Enterprises to establish a Warranty Chain Management System align to Industry 4.0 and Sustainable Development.
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Bibliographic Information
Book Title: Warranty Chain Management
Book Subtitle: Digitalization and Sustainability
Authors: Albert Liao
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-981-19-2104-9
Publisher: Springer Singapore
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2022
Hardcover ISBN: 978-981-19-2103-2Published: 30 June 2022
Softcover ISBN: 978-981-19-2106-3Published: 01 July 2023
eBook ISBN: 978-981-19-2104-9Published: 29 June 2022
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: XIV, 490
Number of Illustrations: 90 b/w illustrations, 74 illustrations in colour
Topics: Operations Management, Facility Management, Project Management