KMS Lighthouse

🤖 Not all AI knowledge tools are created equal. Adding a chatbot on top of an outdated document library doesn't fix weak content, it just delivers bad answers faster and with more confidence. In our latest article, we break down what actually separates a true AI-powered knowledge management platform from a standard knowledge base: 🔍 Natural language search that understands intent, not just keywords 🎯 Context aware answers based on the user, case, product, or channel 📊 Analytics that reveal failed searches and weak content before they become a problem ✅ Governance and human review controls that keep AI accountable 🔗 Integrations that bring answers directly into the tools your team already uses We also cover the top platforms leading this space in 2026, and how to evaluate which one is right for your organization. With Salesforce reporting 30% of service cases resolved by AI in 2025, expected to hit 50% by 2027, the question isn't whether to adopt AI. It's whether your knowledge foundation is strong enough to trust it. Click below to read the full article 👇 #AIKnowledgeManagement #KnowledgeManagement #EnterpriseAI #CustomerExperience #KMSLighthouse #ArtificialIntelligence #DigitalTransformation #CX

What a day in London! 🚀 Today, KMS Lighthouse and Zoom brought together CX, knowledge management and AI leaders at MidCity Place for "Zoom Into Knowledge", and the room did not disappoint. A huge thank you to: 👏 Ben Neo and Adam Hart from Zoom, for a brilliant partnership and a clear look at where AI is taking CX 👏 Chelsea Martin from Saga plc., for joining us remotely to share Saga's knowledge journey 👏 Megan Hardman, for a demo that showed how the right knowledge can reach the right person at the right moment And most of all, thank you to everyone who came. The questions were sharp, the conversations were honest, and the perspectives from aviation, retail, financial services and customer service made the day. The takeaway for me: knowledge, AI and employee enablement are no longer nice-to-haves. They are how great customer experiences get delivered. Looking forward to continuing the conversation. 💬 Sagi Eliyahu Doron Gower Rami Kachlon Yonatan Eivan Praise O. Joy Deep, MBAJoy Deep, MBA Yair CohenYair Cohen Kfir Zuckerman Amir Benyamini Elad Bashi Erez Kreda #ZoomIntoKnowledge #KnowledgeManagement #CustomerExperience #GenAI #KMSLighthouse #Zoom #London #CX

⏳ Final Countdown: It's happening tomorrow! 📍 We're heading to London! 🇬🇧 I'm excited to share that KMS Lighthouse and Zoom are joining forces for an exclusive conference at MidCity Place, London, and I'd love to see you there. 📅 Wednesday, 23rd September 2026 📍 MidCity Place, London When the right knowledge reaches the right person at exactly the right moment, everything changes. Agents resolve faster. Customers wait less. Experiences become consistent, personalized, and trusted. Join us to discover how organizations are using knowledge management to drive measurable improvements in customer satisfaction, loyalty, and retention, and what it actually takes to get there. 🎤 Meet our speakers: 👤 Ben Neo, Head of CX Sales, Zoom EMEA 👤 Chelsea Martin, Head of Data, AI and Operational Excellence, Saga plc. 👤 Megan Hardman, Solution Architect, KMS Lighthouse Last call to register, spots are almost gone. To register please contact Rami Kachlon. Sagi Eliyahu Doron Gower Joy Deep, MBA Praise O. Yoni Ivan Yair Cohen Erez Kreda Elad Bashi Amir Benyamini Kfir Zuckerman #ZoomIntoKnowledge #KnowledgeManagement #CustomerExperience #GenAI #KMSLighthouse #Zoom #London #CX

We’re very proud to share that KMS Lighthouse has been named a finalist across three categories at the International CX Awards (ICXA) 2026 from Awards International. Alongside our client Frontdoor, we've been shortlisted for: - Best Employee-driven #CX - Best Learning and Development And KMS Lighthouse has also been recognised in our own right for: - Best Use of #AI These entries reflect what we set out to build with Frontdoor's #knowledge platform: a system designed with frontline associates, not just for them, but where feedback gets heard and acted on, and where #learning and #development is built into the flow of everyday work. Huge congratulations to the whole team at Frontdoor for this #recognition. It's a genuine reflection of the #partnership behind it. Finalists at the ICXA’s can been seen here: https://lnkd.in/dndENpU #ICXA2026 #CustomerExperience #KnowledgeManagement #EmployeeExperience #LearningAndDevelopment #AwardsInternational

📍 1 week to go! We're heading to London! 🇬🇧 I'm excited to share that KMS Lighthouse and Zoom are joining forces for an exclusive conference at MidCity Place, London, and I'd love to see you there. 📅 Wednesday, 23rd September 2026 📍 MidCity Place, London When the right knowledge reaches the right person at exactly the right moment, everything changes. Agents resolve faster. Customers wait less. Experiences become consistent, personalized, and trusted. Join us to discover how organizations are using knowledge management to drive measurable improvements in customer satisfaction, loyalty, and retention, and what it actually takes to get there. 🎤 Meet our speakers: 👤 Ben Neo, Head of CX Sales, Zoom EMEA 👤 Chelsea Martin, Head of Data, AI and Operational Excellence, Saga plc. 👤 Megan Hardman, Solution Architect, KMS Lighthouse Spots are filling up fast, so don't wait. To register please contact Rami Kachlon. Sagi Eliyahu Doron Gower Joy Deep, MBA Praise O. Yoni Ivan Yair Cohen Erez Kreda Elad Bashi Amir Benyamini Kfir Zuckerman #ZoomIntoKnowledge #KnowledgeManagement #CustomerExperience #GenAI #KMSLighthouse #Zoom #London #CX

🤖 Your AI agent is only as smart as the knowledge base behind it. That's not a catchy tagline. It's the single biggest factor separating AI agents that give reliable answers from ones that hallucinate. In our latest article, we break down: 🧠 Why LLM based AI has no true cognition, it's a statistical engine that depends entirely on the data you feed it 📚 What actually belongs in an AI ready knowledge base (hint: it's a lot more than a wiki) 🔗 How knowledge graphs help AI agents connect the dots and avoid guesswork ⚙️ The 6 step process AI agents use to retrieve, reason, and respond 👥 Why human oversight is non negotiable for keeping your KB (and your AI) reliable If you're implementing AI agents in 2026, this is the knowledge management foundation you can't skip. Click below to read the full article 👇 What's been your biggest challenge in getting your knowledge base AI ready? Drop a comment, we'd love to hear it. 💬 #KnowledgeManagement #AIAgents #EnterpriseAI #ArtificialIntelligence #KMSLighthouse #AI #CustomerExperience #DigitalTransformation #KnowledgeBase #FutureOfWork

🏆 Big news! KMS Lighthouse has been named one of KMWorld's Trend Setting Products of 2026! 🎉 AI is moving from answering questions to taking action. Agents resolve claims. They complete transactions. They close cases on their own. That raises the stakes on knowledge. An inaccurate answer used to mean a poor experience. Now, an AI agent acting on ungoverned content creates real risk. KMS Lighthouse gives every AI agent, virtual assistant and human advisor the same governed source of knowledge. One source. One truth. Answers that are consistent, current and traceable back to where they came from. 🎯 As our CEO Sagi Eliyahu puts it: AI is only as good as the knowledge behind it. "This year's KMWorld Trend Setting Products list identifies products that deliver actual results and highlights the ones that are truly innovative, transformative, and worth watching," said Marydee Ojala, KMWorld's Editor in Chief. Proud to be recognized by KMWorld's editors for solving the problems customers are facing right now, not just delivering incremental improvement. 👏 Click below to read the full article 👇 🔗 https://lnkd.in/d4Nf3sAU Doron Gower Erez Kreda Kfir Zuckerman Joy Deep, MBA Elad Bashi Yair Cohen Amir Benyamini Michael Usachev Rami Kachlon Simon Sorrell #KnowledgeManagement #AI #EnterpriseAI #KMWorld #CustomerExperience

Most companies don't have a knowledge problem. They have too much knowledge, scattered everywhere, with nobody responsible for keeping it accurate. Sound familiar? The biggest culprits: silos, outdated content, poor search, no clear ownership. And interruptions happen roughly every two minutes during the workday (Microsoft's 2024 Work Trend Index) ⏱️ The fix isn't more content. It's making knowledge accessible, accurate, and trustworthy. 🎯 AI is only as good as the knowledge behind it. In our latest LinkedIn article, Key Challenges in Knowledge Management And How to Overcome Them, but first, we want to hear from you 👇

📍 2 weeks to go! We're heading to London! 🇬🇧 I'm excited to share that KMS Lighthouse and Zoom are joining forces for an exclusive conference at MidCity Place, London, and I'd love to see you there. 📅 Wednesday, 23rd September 2026 📍 MidCity Place, London When the right knowledge reaches the right person at exactly the right moment, everything changes. Agents resolve faster. Customers wait less. Experiences become consistent, personalized, and trusted. Join us to discover how organizations are using knowledge management to drive measurable improvements in customer satisfaction, loyalty, and retention, and what it actually takes to get there. 🎤 Meet our speakers: 👤 Ben Neo, Head of CX Sales, Zoom EMEA 👤 Chelsea Martin, Head of Data, AI and Operational Excellence, Saga plc. 👤 Megan Hardman, Solution Architect, KMS Lighthouse Spots are limited, so don't wait. To register please contact Rami Kachlon. #ZoomIntoKnowledge #KnowledgeManagement #CustomerExperience #GenAI #KMSLighthouse #Zoom #London #CX

🧠 Most companies don't have a knowledge problem. They have too much knowledge, scattered in too many places, with nobody responsible for keeping it accurate. Sound familiar? We broke down the 7 biggest knowledge management challenges holding organizations back, and how to actually fix them: 1️⃣ Information silos → knowledge scattered across teams and systems with no single source of truth 2️⃣ Outdated content → policies and products evolve, documentation doesn't keep up 3️⃣ Poor search experiences → thousands of articles, but employees still can't find the right one 4️⃣ Low employee adoption → even the best platform fails if nobody trusts or uses it 5️⃣ Knowledge loss when employees leave → years of expertise walking out the door 6️⃣ Lack of ownership and governance → nobody accountable means nobody maintaining 7️⃣ No clear KM strategy → buying software isn't a substitute for a plan Here's the thing: interruptions happen roughly every two minutes during the workday (Microsoft's 2024 Work Trend Index). When information is already hard to find, that adds up fast. ⏱️ The fix isn't more content. It's making knowledge accessible, accurate, and trustworthy. 🎯 AI is only as good as the knowledge behind it. Read the full article here 👇 https://lnkd.in/duP7Aki8 #KnowledgeManagement #EmployeeExperience #AI #Productivity #EnterpriseAI #DigitalTransformation