Yes, we'll need a little help from you to make sure everything goes smoothly on the day. Before your installer arrives, clear away any clutter around the boiler - especially valuables and things that break easily - and make sure the boiler is easy to access. Unless you are told differently by us, the boiler will normally be delivered between 7.30am and 9.30am on the morning of the boiler installation.

If you need to change your installation date, please get in touch with our scheduling team as soon as possible to avoid any delays. The best way to do this is by starting a live chat so that one of the team will be able to check availability and talk you through the options for rescheduling.

To ensure all changes are processed correctly and on time, the fastest and most effective way to add or remove items from your order is through our live chat service. Click the chat icon on the bottom right of your screen and provide your order reference to get things started. If your installation is scheduled for the next day, it may not be possible to make all changes.

We're very sorry to hear you've encountered an issue with your recent installation. The quickest way to get this resolved is to report your issue using this link so that our dedicated post-installation support team can investigate this further. If the problem is something simple, we may have troubleshooting content or a simple fix we can guide you through immediately. If the issue requires a deeper look, the agent will log the problem and schedule the necessary next steps.

To cancel your order, you will need to send a notice of cancellation via email to [email protected]. Any email sent intended to serve as your statement of cancellation should be clear and unambiguous. You may use the following style of wording although this is not obligatory “I/we hereby give notice of cancellation for the contract number [insert contract number] for the supply of [item you wish to cancel] to [property address]. Signed [insert your name].” For further information on our cancellation policies please refer to your order terms & conditions.