Required Action Emails Not Sent (Verify Email / Update Password) Despite Working SMTP in Realm Settings #39185

manikandan-pactera · 2025-04-24T13:40:38Z

manikandan-pactera
Apr 24, 2025

Hi Keycloak Team 👋

I'm facing an issue where required action emails (e.g., Verify Email or Update Password) are not being sent to users, even though:

✅ SMTP is correctly configured under Realm Settings > Email
✅ Test email from the Keycloak admin console is received successfully
✅ User account creation with required actions like VERIFY_EMAIL or UPDATE_PASSWORD completes without errors
❌ But the actual required action email is never received by the user

After setting a required action like VERIFY_EMAIL, the user should receive an email with a verification link.

No email is sent unless manually triggered (e.g., test email or password reset via UI)

Could this be related to any known issues or config requirements for required action email flows?

Thanks for your help in advance! 🙏