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{
"bad-gateway": {
"category": "general",
"questions": [
"My app works locally but says `Bad Gateway` when I deploy?",
"Why am I seeing Bad Gateway?",
"Why did my app root didn't return a 200?"
],
"answer": "Your application needs to have a PORT variable configured to tell Railway to expose the right port to the internet. You can configure a PORT variable under the variables pane in your project.",
"link": "https://docs.railway.app/deployment/up#port-variable"
},
"account-verification": {
"category": "security",
"questions": [
"Why do I see that my account needs to be verified?",
"How do I verify my account?",
"Why do I need to verify?"
],
"answer": "Your account requires additional information to use the Starter plan. Make sure to link a GitHub account and a Credit Card to pass the verification check. If you do not have a Credit Card- don't fret; we can manually verify you if you email verify (at) railway (dot) app.",
"link": ""
},
"region": {
"category": "general",
"questions": [
"What regions does Railway support?",
"Does Railway support the EU region?",
"Where are the Railway servers located?"
],
"answer": "Currently, our servers are located in the US-West region. We plan to add additional regions.",
"link": "https://feedback.railway.app/feature-requests/p/eu-region-support"
},
"db-backups": {
"category": "general",
"questions": [
"Are databases backed up?",
"Can I download database backups?"
],
"answer": "We backup databases every 24 hours. Currently, we only restore databases for disaster scenarios or projects on
8000
a team plan.",
"link": ""
},
"custom-domains": {
"category": "general",
"questions": [
"Does Railway support custom domains?",
"Can I use custom domains?"
],
"answer": "Yes, you can set up multiple custom domains per project and environment!",
"link": "https://docs.railway.app/deployment/custom-domains"
},
"ssh": {
"category": "general",
"questions": [
"How do I SSH into my application?",
"Can I SSH into the server?"
],
"answer": "That's going to be a no from me, chief. We don't support nor encourage SSH-ing into the server.",
"link": ""
},
"monorepo": {
"category": "general",
"questions": [
"Does Railway support monorepos?",
"Is there support for monorepos?"
],
"answer": "Partially, and improving this support is on our near term roadmap.",
"link": "https://docs.railway.app/deploy/monorepos"
},
"docker": {
"category": "general",
"questions": [
"Can I use Docker?",
"Does Railway support Docker?",
"Is docker compose supported?",
"Can I use docker compose on Railway?"
],
"answer": "You can use a Dockerfile with Railway but we do not support using docker-compose at this moment.",
"link": "https://docs.railway.app/deployment/builds#dockerfiles"
},
"plugin-connection": {
"category": "general",
"questions": [
"Why can't I connect to my plugin?",
"I can't seem to connect to Postgres?"
],
"answer": "Ensure that you are using the correct connection URL. If you can't load the data panel on your plugin's dashboard - it could be an issue on our end, be sure to reach out to the team on Discord if that is the case.",
"link": ""
},
"feature-requests": {
"category": "general",
"questions": ["Where do I submit a feature request?"],
"answer": "Feature requests are greatly appreciated! You can submit a feature request on our feedback page.",
"link": "https://feedback.railway.app/"
},
"fair-use": {
"category": "security",
"questions": [
"What am I allowed to host on Railway?",
"How do I know what content is DMCA?",
"What can I host?",
"What repos are banned?"
],
"answer": "You can see our Fair Use policy to determine what you can host",
"link": "https://railway.app/legal/fair-use"
},
"server-restart": {
"category": "security",
"questions": [
"Does Railway restart their servers?",
"Will Railway restart my application?"
],
"answer": "No, we don't restart your servers on your behalf without ample warning.",
"link": ""
},
"un-ban": {
"category": "security",
"questions": [
"Can you un-ban my account?",
"I was banned, unban me.",
"Help I was banned.",
"Why does it say 'end of the line'?"
],
"answer": "If you feel that your ban was a mistake, please email verify (at) railway (dot) app. We do not review disciplinary actions on our Discord.",
"link": ""
},
"two-factor": {
"category": "security",
"questions": [
"How do I configure Two-Factor Authentication?",
"Do you have Two-Factor auth?",
"Where can I set up 2FA?"
],
"answer": "You can set up an TOTP (Time Based One Time Password) app under your Account Security page to enable Two-Factor Authentication.",
"link": "https://railway.app/account/security"
},
"free-plan-limits": {
"category": "pricing",
"questions": [
"I am reaching my free plan limits. How do I upgrade my account?",
"How do I subscribe to the paid tier?",
"Where do I upgrade my account?",
"How do I add a credit card?"
],
"answer": "You can upgrade on your Account Management portal under the Billing page.",
"link": "https://railway.app/account/billing"
},
"usage-calc": {
"category": "pricing",
"questions": ["How does Railway calculate usage?"],
"answer": "We calculate RAM and CPU usage to the minute. Our rates are $0.000231 / GB / minute for RAM and $0.000463 / vCPU / minute for compute.",
"link": "https://railway.app/pricing"
},
"free-plan": {
"category": "pricing",
"questions": [
"What are the usage limits for the free plan?",
"Free plan limits?"
],
"answer": "Deploys on the Starter plan get 512 MB memory and 1GB of disk, with up to $5 of usage per month.",
"link": "https://railway.app/pricing"
},
"no-credits": {
"category": "pricing",
"questions": ["What happens when I run out of credits?"],
"answer": "If you are on the Starter plan, your projects are put to rest until next month's credits. You must redploy your projects after you get next month's credits. If you are on the Developer plan, you are charged for any usage above $10 for the month.",
"link": ""
},
"see-usage": {
"category": "pricing",
"questions": ["How do I see my project's usage?"],
"answer": "Under the project usage tab under the Account dropdown menu.",
"link": "https://railway.app/account/billing"
},
"bug-reporting": {
"category": "misc",
"questions": [
"I found a bug. Where can I report it?",
"Where do I report a bug?"
],
"answer": "You can report a bug on our dedicated Bug Report Canny page. Bug reports are happily accepted!",
"link": "https://feedback.railway.app/bug-reports"
},
"hiring": {
"category": "misc",
"questions": ["Is Railway hiring?", "Do you have any jobs?"],
"answer": "Yes!",
"link": "https://www.notion.so/railwayapp/Jobs-bdc641c4b72947f2ab1e09bea5362363"
},
"intro": {
"category": "misc",
"questions": [
"Who is Percy?",
"What does Percy do?",
"Why does Percy exist?"
],
"answer": "Percy is Railway's helpful Discord bot!",
"link": ""
}
}