Introduction
www.entri.app is an online platform including the Entri website and mobile application, owned and operated by Entri Software Private Limited, a private limited company incorporated in India, for providing services including but not limited to educational, skilling, exam preparation, and related digital learning services. Our Services also include our dedicated career facilitation portal/page, Entri Jobs.
Registration and Acceptance
The terms and conditions, obligations, representations, warranties and agreements contained herein (“Terms”) govern your access to and use of the website www.entri.app, the Entri mobile application, any related content, information, course materials, products, features or services made available by Entri Software Private Limited ("Us", "We" or "Our") (collectively, the "Services"). You shall be deemed to have accepted these Terms only upon your explicit acceptance through a click-wrap mechanism, checkbox, or other clear affirmative action while accessing or using the Services.
If You are under the age of 18 (Eighteen) years, it is mandatory that your parent or lawful guardian must review and accept the Terms on your behalf, wherever required under applicable law, before you use the Services.
By registering an account on the Entri platform, you gain access to our broader digital learning ecosystem. If you explicitly opt-in for placement assistance or enroll in specific career-oriented programs, you may be provisioned a profile on our dedicated career facilitation portal, Entri Jobs, subject to your explicit consent and submission of requisite professional information. You acknowledge that your profile data may then be utilized internally to curate and suggest relevant career opportunities.
Electronic Acceptance and Records
You agree that your acceptance of these Terms, the Privacy Policy, course-specific terms, or any other consents, approvals, authorisations, acknowledgements, or notices through electronic means, including checkboxes, clicks, taps, OTP-based confirmation, or in-app actions, shall constitute valid and binding acceptance to the extent permitted under applicable law.
Account Responsibility
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities carried out through your account. You agree to provide accurate, complete, and up-to-date information during registration and thereafter. You must promptly notify us of any unauthorised use of your account, suspected compromise of credentials, or any other security incident relating to your account. We shall not be liable for any loss arising from your failure to safeguard your account credentials or to comply with these obligations.
Precedence of Specific Course or Program Terms
Entri may offer specialised courses, cohorts, batches, financing models, placement-linked programs, or other offerings that are governed by separate learner agreements, Unified Learner Agreements ("ULA"), batch-specific terms, promotional conditions, or program-specific policies. In the event of any conflict or inconsistency between these general Terms and any such specific agreement or terms accepted by you in relation to a particular offering, the specific agreement or terms shall prevail to the extent of such conflict and only in relation to that specific offering.
User-Generated Content Policy
Please read this User Generated Content (“UGC”) Policy carefully before you submit any UGC to Entri, as this policy and these Terms apply to your use of our Website, our Apps and any UGC you submit.
Your UGC: All content submitted to Entri mobile app or Entri web app, including, your name, biographical information, usernames, pseudonyms, text, graphics, images, photographs, forum comments, and all other information and material shall be treated as your "UGC" for the purposes of these Terms.
Submission Standards: You agree to submit UGC to the Entri app and Entri website in accordance with these terms, the Legal Standards and the Review Guidelines, set out below. Please use caution and common sense when submitting UGC to the Website or App.
Publication Rights: Publication of your UGC will be at our sole discretion and we are entitled to make additions or deletions to your UGC before publication, after publication or to refuse publication.
Confidentiality: Any UGC you submit to our Website or via our Apps may be visible to us, our service providers, moderators, and, where applicable, other users. Except where expressly stated otherwise, UGC submitted through public or interactive features may be treated as non-confidential.
License: You hereby grant to Entri Software Private Limited and its affiliates a non-exclusive, worldwide, perpetual, irrevocable, transferable, royalty-free licence with the right to host, store, reproduce, adapt, display, publish, distribute, and otherwise use your UGC solely for the purposes of operating, administering, securing, improving, promoting, and providing the Services, and for related internal business, moderation, support, compliance, and archival purposes.
Your Responsibility: You represent and warrant, that all UGC submitted by you is your own work or that you have obtained all necessary rights, consents and permissions to submit such UGC and to grant the rights set out in these Terms.
Where your UGC contains images of people or names or identifies individuals, you warrant, represent and undertake to us that all required permissions and consents have been obtained, including parental or guardian consent where required under applicable law.
Content standards
You represent and warrant that your UGC, and our use of such UGC as contemplated under these Terms, shall not:
- infringe any copyrights, database rights, trademarks, rights of privacy, publicity right, intellectual property right or other rights of any other person or entity;
- contain defamatory, misleading, deceptive, fraudulent, or false content;
- misrepresent your identity or your affiliation with any person or entity;
- breach any legal, contractual, fiduciary or confidentiality obligation owed to any third party, promote hatred, harassment, abuse, unlawful conduct, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- contain any malicious code, such as viruses, malware, worms, Trojan horses or other potentially harmful programmes, codes or material; or
- violate any applicable law, rule or regulation.
We may remove or restrict any UGC that, in our opinion, breaches these standards or is obscene, hateful, offensive, inflammatory, sexually explicit, violent, threatening, abusive, invasive of privacy, spam-like, misleadingly presented as emanating from Entri, or otherwise inappropriate for the platform.
Consequences of breach
We may, at our discretion, suspend or restrict your use of the website or apps, remove or edit any UGC, report concerns to relevant authorities, or disclose your identity to a third party or their professional adviser where legally required or where such person claims that your UGC violates their rights. If your UGC or your conduct causes Entri to suffer loss or damage, you agree to indemnify us for such loss or damage in accordance with these Terms.
Course Materials
As part of the Services offered through our website and app, we may grant you access to our content, course materials, practice tests, and other information or data, which may be in audio, video, written, graphic, recorded, photographic, or machine-readable format in relation to the package subscribed by you ("Course Materials").
We reserve the right to update, revise, replace, supplement, or discontinue any Course Materials, modules, features, faculty allocations, schedules, assessments, or components of the Services from time to time in order to improve the learning experience, maintain quality standards, reflect curriculum changes, or address operational requirements. Where any material enhancement or additional module is offered separately for additional consideration, the applicable pricing and access terms shall be communicated to you in advance.
Grant of Limited License
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services and Course Materials solely for your personal, non-commercial learning purposes during the validity period applicable to your subscription, package, batch, or course enrolment.
Unless otherwise expressly permitted by us in writing, you shall not copy, reproduce, distribute, republish, download in bulk, modify, reverse engineer, create derivative works from, publicly display, commercially exploit, sell, rent, assign, sublicense, or otherwise use the Services or any Course Materials except as strictly necessary for your personal authorised use.
Ownership of course materials & Intellectual Property Rights
You are granted only a limited right to use the website, the Services, and the Course Materials for the restricted purpose stated above. Entri and/or its licensors remain the sole and exclusive owners of the website, the Services, the Course Materials, and all related intellectual property and proprietary rights. No right, title, or interest of any proprietary nature is transferred to you except the limited licence expressly granted under these Terms.
We are the owner and/or licensee of all trademarks, logos, brand identifiers, and other intellectual property appearing on the website or app.
Referrals
You shall be eligible for a referral reward only if the user referred by you successfully signs up using your valid referral mechanism and completes payment for an eligible paid course or offering in accordance with the applicable referral program terms. Merely signing up, creating an account, downloading the app, using a free trial, or expressing interest in a course shall not entitle you to any referral reward unless expressly specified otherwise by Entri.
Entri reserves the right to verify referral eligibility, reject fraudulent or abusive referrals, modify or discontinue referral programs, and withhold or reverse referral rewards in case of suspected misuse, breach of terms, duplicate accounts, self-referrals, or other invalid activity.
Communications, Calls, SMS, Email, and WhatsApp
By registering on the website or application, using any of our Services, submitting your contact details, enrolling in a course, requesting information, or otherwise interacting with us, you acknowledge and agree that Entri may contact you through SMS, telephone calls, email, push notifications, in-app messages, and WhatsApp for the following categories of purposes, subject to applicable law:
- Transactional / Service Communications: We may send you transactional, service-related, administrative, account-related, educational delivery-related, security-related, and support-related communications, including OTPs, login verifications, payment confirmations, reminders relating to enrolled courses, schedule updates, learner support messages, account alerts, and similar essential communications necessary for providing or securing the Services.
- Promotional / Marketing Communications: Where permitted by applicable law and, where required, based on your consent or opt-in preference, we may send you promotional or marketing communications regarding our products, services, offers, programs, events, financing options, or related opportunities. You may opt out of such promotional communications at any time using the unsubscribe link, in-app preference settings, reply instructions, or by contacting us.
- Counsellor / Sales / Learner Support Outreach: Where you register interest in a course, submit an enquiry, request counselling, participate in a campaign, or otherwise indicate interest in our offerings, you authorise Entri and its authorised representatives to contact you for purposes connected with course counselling, admissions support, learner support, payment assistance, onboarding, or related educational and service communications, subject to applicable law.
- Compliance with Applicable Telecom and Communication Laws: All communications shall be made in accordance with applicable laws, including telecom, consumer protection, and data protection laws, to the extent applicable. Promotional communications shall be subject to applicable consent and preference requirements.
- Transactional SMS communications sent by Entri may include OTPs, security alerts, login verifications, payment confirmations, and other essential service notifications. Message frequency may vary based on your account activity and use of the Services. Standard message and data rates may apply as per your telecom service provider. If you wish to stop receiving non-essential promotional communications, you may opt out as described above; however, essential transactional or security-related messages may continue for as long as your account remains active or such communications are necessary for service delivery or legal compliance.
The user is responsible for providing accurate contact details and updating communication preferences, where such options are made available. Entri shall endeavour to honour applicable consent, opt-out, and communication preference requirements in accordance with applicable law.
For support relating to communications or account-related messages, you may contact us at support@entri.me.
Disclaimer
Our content may be created by internal teams, faculty, subject-matter experts, or third-party contributors and is made available on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of accuracy, completeness, fitness for a particular purpose, merchantability, non-infringement, availability, or uninterrupted access. We do not warrant that the website, app, Services, or Course Materials will always be error-free, uninterrupted, timely, secure, or free from downtime.
Our site or app may be temporarily unavailable from time to time due to maintenance, up-gradation, technical issues, third-party failures, or other reasons. We reserve the right to modify the Services, refuse service to any person, accept or reject registrations, and change prices for our Services, offers, or deals, all at our discretion and subject to applicable law.
Entri is a private learning platform and is not affiliated, endorsed, or associated with any government agency or examination authority. All exam-related information, updates, and notifications provided through the app or website are intended for informational purposes only. Official websites and authorities shall remain the final authority in relation to examination details, notifications, eligibility, and results.
No Guarantee of Employment or Placement
Unless expressly stated otherwise in a separate written agreement, Entri does not guarantee any interview call, internship, job offer, salary level, placement outcome, or employment result. Any placement assistance, interview support, or employer introduction provided by Entri is facilitative in nature and subject to learner eligibility, employer discretion, market conditions, and course-specific terms.
Cancellation and Refund Policy
Unless expressly stated otherwise in a specific course page, batch-specific offer, promotional campaign, Unified Learner Agreement, financing arrangement, or other written policy applicable to a particular Service, all purchases and payments made in relation to the Services are final and non-refundable.
Where a refund is expressly approved or becomes payable under an applicable course-specific or promotional policy, such refund shall be processed within a reasonable period, and ordinarily within fourteen (14) business days from approval of the refund request, subject to banking channels and payment partner timelines.
Nothing in this clause shall limit any rights that may be available to you under mandatory provisions of applicable law.
Cash on Delivery
Where Entri offers a cash-on-delivery or similar offline payment option, users may be provided with a sign-up key or equivalent access mechanism to activate access to a paid course upon confirmation of the order and payment process. Unless expressly stated otherwise, Entri does not provide offline materials such as CDs, USB drives, or printed course packs in connection with such payment option.
Privacy Policy
Our collection and processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms and is available on our website and/or application.
Applicable Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Ernakulam shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or in connection with these Terms, whether contractual or non-contractual.
Termination
We reserve the right to suspend, restrict, or terminate your access to the website, app, or Services, in whole or in part, at our discretion, with or without notice, where we reasonably believe that you have breached these Terms, violated applicable law, misused the Services, engaged in fraudulent or abusive conduct, infringed the rights of any person, or exposed Entri or its users to legal, security, reputational, or operational risk.
Upon termination, your right to access and use the affected Services shall immediately cease, except to the extent continued access is expressly permitted by us or required under applicable law. Termination shall not affect any accrued rights, payment obligations, remedies, or any provisions which by their nature are intended to survive termination, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnity, dispute resolution, and enforcement.
Indemnity
You agree to indemnify, defend, and hold harmless the Company (Entri) and its affiliates, group entities, directors, officers, employees, consultants, service providers, licensors, and agents from and against any third-party claims, losses, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your misuse of the Services; (c) your violation of applicable law; (d) your infringement of any intellectual property, privacy, confidentiality, or other rights of any person; or (e) any UGC or material submitted, uploaded, or shared by you through the Services. This clause shall survive termination of these Terms.
Limitation of Liability
To the maximum extent permitted by applicable law, Entri, its affiliates, directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, or for any loss of profits, revenue, goodwill, opportunity, data, or business interruption, arising out of or in connection with your use of, or inability to use, the website, app, Services, or Course Materials, even if advised of the possibility of such damages.
Without prejudice to the foregoing, the aggregate liability of Entri and its affiliates arising out of or in connection with any claim relating to the Services or these Terms, whether in contract, tort (including negligence), statute, or otherwise, shall not exceed the fees actually paid by you to Entri for the specific course, package, or Service giving rise to the claim.
Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law.
Force Majeure
We shall not be liable for any failure, interruption, delay, or deficiency in performance caused by events or circumstances beyond our reasonable control, including acts of God, natural disasters, flood, fire, epidemic, pandemic, governmental actions, war, civil disturbance, labour disputes, power failure, telecommunications failure, internet disruption, cyber incidents, failure of third-party infrastructure, or technical malfunctions.
Revision of Terms
We may revise, update, amend, or replace these Terms from time to time at our discretion to reflect changes in law, business practices, technology, features, or service offerings. The updated Terms shall be posted on the website and/or app and shall become effective from the date specified therein. Where required by applicable law, we will provide additional notice of material changes. Your continued access to or use of the Services after such updated Terms become effective shall constitute your acceptance of the revised Terms.