Box | Community

Previous freemium user can not get added as a organization user

We can not add this user - she had a freemium account with the same email address, deleted it, and now I can not send her a new invite from our org account nor can she create a new account without the invitation.

532

Recording and Highlights: Hear the latest on Box MetadataTutorial

thomasdeely BoxSr. Community Manager

General

Thanis @Scott Picanco Box and Piotr Truch for today’s overview of Box Metadata, also thanks to our guests who joined and shared in the Q&A. You can find the recording and summary below. Agenda:The unstructured data problem • Why metadata matters

471

Andy H123New Participant

I cannot login with BOX CLI using headless

Hi,I’m trying to use BOX CLI version @box/cli/4.10.1 linux-x64 node-v24.21.0in headless mode.I can access box using box cli and validating through a local browserIf I try headless I get an error.These are the steps.box login --code? How would you lik

220

3 days ago

thomasdeely BoxSr. Community Manager

General

Recording and Highlights: Box Notes: Product Highlights and Customer Feedback

Thanks @Olya Kryvtsova Box for today’s overview and demo of Box Notes, also thanks to our guests who joined and shared in the Q&A. You can find the recording and slide deck here and highlights below. Agenda:Introductions Overview of Box Notes Re

874

3 days ago

Jey Bueno BoxCommunity Manager

Box for Developers and API Resources

How to Get a Box Developer Account (Free Developer Plan)

Are you looking to build and test full-featured applications using Box's enterprise-grade APIs at zero cost? Signing up for a Box Developer Account is quick, easy, and gives you immediate access to powerful developer tools. Here is a step-by-step gui

2072

4 days ago

Piotr Kowal BoxBox Employee

Update your firewall allowlist for Box Zones -- new releases.

Users can sign in to Box and still be unable to upload or download a file. In a Box Zone, that usually means the firewall or proxy allowlist is missing that Zone’s hostnames.Box Zones uses a dedicated set of hostnames for each Zone, in addition to th

370

4 days ago

Rick WuNew Participant

AI Developers

Box MCP Write Tools Appear in Schema but Return “Tool Not Found” at Runtime

Hi everyone,I’m testing the Box MCP Server with ChatGPT and have run into an issue specifically with write/update operations.Read operations work normally. I can search folders, list folder contents, read file metadata, and retrieve file contents wit

1263

5 days ago

QuyenNew Participant

Box Developers page can't save any configuration

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit Box Developers Consolewith browser request Box cfg RequestResponse Body

160532

5 days ago

EmmVCNew Participant

Unable to turn off auto enrollment

I’m trying to turn off Auto Enrollment and it wouldn’t let me do so.Not sure if it’s related to me not configuring DNS records on our domain.Also, what happens if I simply delete the domain on Enterprise Settings > Custom Set Up > Domain Manage

381

6 days ago

bhlimNew Participant

Corporate Free Trial Inquiry

I had sent an email inquiry, but since I haven’t received a reply, I’m leaving this message. ( [removed by moderator] )We are a Korea-based manufacturing company with approximately 500 employees and overseas subsidiaries in the United States, Vietnam

621

10 days ago

LarsJ BoxBox Employee

Media & Entertainment Industry Brief

Media & Entertainment Industry BriefDate range: 8–14 September 2026AI is moving from experimentation toward licensed creation, measurable media transactions and stronger integrity controls—while advertisers continue shifting investment toward CTV

480

13 days ago

Jason SBox Employee

What I've learned watching people use AI Home for the first time

Quick disclosure: I work at Box as a Scaled Customer Success Manager, and a big part of my job is helping customers get value out of Box AI. Obvious bias. I'm going to argue against it in places.Here's the pattern I keep seeing.Someone opens AI Home

3053

19 days ago

DOLVINDJNew Participant

new QR code to re-establish such link in OKTA authenticator

I purchased a new I-Phone 17 and I lost all authenticator links in my OKTA app during re-configuration.I need a new QR code to re-establish such link in OKTA authenticator.EMAIL: <removed personal information>BOX ACCOUNT USER GROUP: NSTXL MAC

801

24 days ago

Howard WNew Participant

Search function not working

This started a couple of weeks ago. Search on box.com or using the Box Drive App does not work. Finder on my Box Sync Folder works just fine and I can use this in the interim. When using the native Box search, the moment that I type more than two

1623

27 days ago

SaravanaNew Participant

Box File version Comparison

Hi ,I Currently have a requirement but need any native solution or approach for the requirement.Currently if we edit a file in Box its saving as a new version. We need the user to Find the difference between the versions that what changes were made b

1392

27 days ago

AbeNew Participant

Searching is not working right as it used to do

I'm currently trying to find all the PDFs containing HVWS70, but Box isn't working very well. I have several files in folders that contain that information, but it can't find them. Could it be due to a recent update, and now Box can't find them unles

1021

PHMadminNew Participant

Failed to save hub. Please try again later.

Having a really tough time troubleshooting an issue where ANY change to a Box hub throws “Failed to save hub.” when attempting to save. This just started happening 6 days ago and I can not find ANY information on this. At best AI and the articles mos

1591

RichKNew Participant

Folder uploads via File Request

Does anyone know if there is a way to allow folder uploads via a File Request?many thanks. :)

1371

YifeiNew Participant

Box folder restore

I tried to restore a folder that been removed by accident, but only 50% of the files restored successfully, is there any way to restore the rest? Thanks

1821

CLS HelpsNew Participant

Previous freemium user can not get added as a organization user

532

Piotr Kowal BoxBox Employee

Update your firewall allowlist for Box Zones -- new releases.

370

4 days ago

EmmVCNew Participant

Unable to turn off auto enrollment

381

6 days ago

bhlimNew Participant

enable (provision) the Relay feature

Hello,We are currently using an Enterprise free trial, and the Box Relay section is missing from the Content and Sharing tab under Enterprise Settings in the Admin Console. Could you please enable (provision) the Relay feature for our account?* The a

611

9 days ago

G.RomanNew Participant

Change Primary Admin

My employee originally set up the Box Account. I need to change the Admin user

135424

10 days ago

MWMWMWMWMWMWMWNew Participant

Comments and Annotations - make private or turn off

Hi all,I am trying to share folders with various outside groups as part of a review process. I don’t want them to know who each other are. I have set up the folders and files such that the previewer can only see me (the admin) and themselves as havin

923

12 days ago

SiennaNew Participant

Inquiry about unused Business subscription

您好，Box 支持团队，我注意到我的账户上有一笔每月100.50新元的循环扣款，用于支付3个座位的商务套餐费用，但我不知道这项订阅是什么时候或为什么设置的，而且看起来也没有被使用过。请问您能帮我解答一下吗？请确认此订阅的激活时间详情。取消自动续订请问最近的费用是否可以退款？账号：<removed account information>发票号：INV13848595、INV13779591谢谢。

531

13 days ago

jorowiNew Participant

Remove User Collaborations

We have a user that has changed roles and has over 30K collaborations. What is the fastest way to remove access files and folders they should no longer be able to access without removing all collaborations?

581

16 days ago

Mash PotatoNew Participant

Tailored Business Plans

Could you please clarify how the Business plan works in terms of user licensing and account structure?For example, if we currently have 10 users on the Business plan and need to add another 10 users with Business Plus features, can both licence types

601

18 days ago

BOXCollaboratorNew Participant

Elevate the permissions from co-admin to admin

Hi Team,I need to elevate the permissions in BOX from co-admin to admin. Could you please advise instructions? Thanks

701

19 days ago

Andy H123New Participant

I cannot login with BOX CLI using headless

220

3 days ago

QuyenNew Participant

Box Developers page can't save any configuration

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit Box Developers Consolewith browser request Box cfg RequestResponse Body

160532

5 days ago

sharad.pandeyNew Participant

Unable to Create Box Note Using Markdown-to-Box Note API

I am trying to test the Box API endpoint /2.0/notes/convert in Postman, which is used to convert Markdown content into a native .boxnote file in a target Box folder.However, I am not receiving the expected output when making the API request. I would

300

9 days ago

Derek_BuckinghamNew Participant

User OAuth: invalid_client on authorize page after Grant Access (sibling app on same free Dev enterprise previously worked)

Free Developer account. Two User OAuth 2.0 Platform Apps on the same enterprise; both ENABLED. Authorization column shows "---" for both.Symptom on App A:- Authorize URL loads; login + Grant Access UI work- After Grant Access → Application Error / in

340

16 days ago

ArthurChenNew Participant

How to have authorize platform app

Hope you are doing well.Could you please help review and authorize the following internal Box Custom App at your earliest convenience? The authorization request was submitted on Sep 6, 2026 and is currently in "Pending Authorization" status.Here are

1343

17 days ago

Sundhar RajanNew Participant

403 Forbidden When Using As-User Header with Co-Admin Authorization

Hi Box Support Team,We are running into an issue while collecting data from one of our shared customers.For data collection, we use the below API As-User header to access the customer's Box data.GET https://api.box.com/2.0/folders/{folder_id}/itemsWe

640

17 days ago

Joe GarciaNew Participant

Box AI API

Request for Box Support/Engineering attention: inconsistent file-operation behavior

Request for Box Support/Engineering attention: inconsistent file-operation behaviorI’m doing a structured archival migration into Box and have encountered inconsistent behavior with file operations that is making it impossible to safely verify transf

480

17 days ago

t-nishiNew Participant

Box Drive デスクトップアプリにログインできない（ログイン画面に戻される）

発生日: 2026-09-06■ 症状Box Drive の「ログイン」→ ブラウザで認証 → Box Drive のログイン画面に戻る、を繰り返す。Box Drive のログには毎回 pkce_verification_failed が記録される。POST https://api.box.com/oauth2/token→ {"error":"pkce_verification_failed","error_description":"PKCE verification has failed"

1670

21 days ago

Baker3BNew Participant

.net sdk development

Does anyone know where to get actual guidance/help in accessing Box with the .net sdk. It looks like all of the developers seeking for assistance on this site never gets resolved. Thanks in advance.

891

23 days ago

adBoxUserNew Participant

Box Migration API Limits

I am a systems integrator building an OAuth 2.0 application used to migrate customer-owned content from Box to another DAM. The OAuth application is owned by my free Box Developer account, while each customer authorizes the application using their ow

960

24 days ago

Justin3546New Participant

Billing Cycle Updating

Hi,When I try to switch my organizations billing cycle from monthly to annual I receive the following error with no information as to the reason. “Your billing cycle was not updated, please try again”. I’ve verified it is not a credit card rejectio

7 hours ago

raemboNew Participant

Google Login not working AND cannot create password

i made the first mistake by creating the account via google login.now i am trying to set a password because you can create an account with google, but cannot login.every time i try to set a valid password, it just says cannot create password. so what

201

14 hours ago

BozocowNew Participant

Get me off the email suppression list

I use Box for work and have to be removed from the email suppression list. You can skip the cookie cutter message about why it happens, just get me off of it. It is impossible to sign into your service until you do this.

15 hours ago

GWCTasNew Participant

I can't access my online files

My files on the desktop are showing the cloud with an exclamation mark. I get an error message “Couldn’t communicate with a Helper application” I am on Box 2.55.132

496

17 hours ago

tmwNew Participant

Box support not working.

I don’t know what’s going on but just really struggled with the entire support process - or lack of. I have a spare seat / license on my account. I’m trying to assign it to a new user. When I create the new user, it tries to bill me for a new licen

912

1 day ago

DVANDERMNew Participant

Date Modified no longer updated when a file is edited

Hello,Something we’ve noticed in the past month plus is the modified date on containing folders in box drive on Windows is no longer updating when doing edits to files inside the folder. For example, we have files we review to check for updates and a

1 day ago

community-managerBox Employee

Credit Card Payment Error

We are trying to update our credit card information and keep getting an error message. Please contact me so we do not lose our data. Thank you.

1422

1 day ago

community-managerBox Employee

Can't create new user with deactivated account email

Hi, i misunderstood creating an account through my school and created one with my school email individually. I need to create a new account through school with that email, but even though I deleted the account the email is still marked as "already ta

1112

chungbatco415New Participant

Lost access to entire Business Box Account, files, folders

Hi, We have lost access to our entire Box account and all our files and folders. Can you help me restore access?

150

DirkStrangeNew Participant

2-step security key lists usb/nfc transports for a platform passkey, which breaks password manager passkeys

Hi all,My 2-step verification security key is a passkey that is stored in Bitwarden, and re-authentication keeps failing when I use Microsoft Edge on Windows 11. Using the dev console in Edge (F12) I've tracked it down to the transports that Box send

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