Customer Retention

How to calculate churn rate in 5 easy steps [definition + formula]

Rami El-Abidin
Updated 9/9/25
75 Catchy Referral Slogans & How to Write Your Own

Diego Alamir
Updated 10/8/25
7 Customer Acquisition Challenges You Might Face This Year [New Data]

Tristen Taylor
Updated 5/7/25
Customer Win-Back Campaigns: How to Get Previous Buyers Back on Track

Rebecca Riserbato
Updated 2/27/25
I Found 9 Reasons Businesses Lose Customers. Here's What You Need to Know.

Cassie Wilson Clark
Updated 11/19/24
Customer Stickiness: What It Is and How You Can Build It

Rebecca Riserbato
Updated 10/6/25
10 examples of customer retention strategies that actually work

Ashley Valadez
Updated 11/12/25
“We Miss Your Business” Letter Ideas to Get Someone's Business Back

Rebecca Riserbato
Updated 8/14/23
7 Secrets for Getting Repeat Customers That Stick Around [Consumer Data]

Swetha Amaresan
Updated 10/8/25
50 Customer Retention Statistics to Know

Rami El-Abidin
Updated 5/8/25
12 tips to reduce customer churn (& lower your churn rate)

Carly (Stec) Williams
Updated 6/16/26
Customer retention metrics: How to measure and improve retention

Rami El-Abidin
Updated 12/18/25
What Is a Retention Specialist? (And Why They Matter)

Sarah Chambers
Updated 10/4/23
How to start building a customer loyalty program

Rami El-Abidin
Updated 8/27/26
After Sales Service Strategy: What It Is & Why It's Important [+Examples]

Sarah Chambers
Updated 12/19/22
8 Customer Retention Challenges According to Service Experts and How to Navigate Them

Jay Fuchs
Updated 10/29/23
Crafting Customer Retention Emails: Tips You Should Know

Althea Storm
Updated 2/27/25
7 Customer Retention Systems (& Why CRM Should Be One of Them)

Kristen Baker
Updated 5/14/25
Online Customer Retention for Ecommerce: 8 Ways to Improve

Swetha Amaresan
Updated 5/6/25
15 SaaS Customer Retention Strategies (That Actually Work)

Doug Bonderud
Updated 7/8/25

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