I love the web and desktop app. I use Zoho One across my entire business. But this mobile app has one single job and fails so miserably at such a core function it’s hilarious. I only need this to capture receipts and mileage while on the go. But the camera capture is almost entirely unusable for one slight oversight: the app doesn’t allow the camera to focus before it snaps the photo. It tries to capture the receipt before the app can even load and open the camera. It doesn’t care if it’s blurry, misaligned, out of frame, etc. Doesn’t matter how I access it, whether it be widget, app, shortcut, etc. I have to cover the camera and hope it’s lined up right before I expose it. This results in about 3-9 retakes every single time. I’ve deleted and reinstalled the app and every other possible fix. It’s been an issue since I downloaded it till now, across every app and OS update. It was an issue on my iPhone 12 Pro and is still an issue on my iPhone 15 Pro Max. Same on my iPad Pro. It doesn’t verify anything and will snap the photo if it detects anything with even the slightest contrast. So I end up just getting frustrated and scan receipts in at home or office but of course lose receipts every so often. Please fix this. Just add a single second of a delay to allow the camera to focus. Every other capture and scan app I have used does this properly including the Zoho DocScan app. Then the auto scan gets details wrong because text is always skewed and out of focus. The speed is useless if I have to redo it half a dozen times. Fix it and I’ll gladly update the review because it’s fantastic if not for that.
Hi,We are sorry to hear that you are facing issues with automatic edge detection for receipts. We have identified the issue and will fix this in our upcoming update. We will also keep you posted when the fix has been rolled out from our end.For now, we request that you try turning off the automatic edge detection by tapping the rectangular box at the top right of the receipt capture screen.If you have any further queries or suggestions please drop us an email to “support@zohoexpense.com”. We would be glad to help you.Regards,RevathiZoho Expense