I have used Nextiva for about 4 years now. My first experience was on their old mobile app, and the old desktop app. Which myself and the first company I worked for never really had issues. The downside on the prior versions was that the mobile and desktop app were not in sync. I moved to a new employer in August of 2022, who was using ring central. Right away my first experience with Ring Central was not great, the support was outsourced. And in all the account reps were just not knowledgeable. I contacted my prior Nextiva Rep, and he showed me and my new boss the Brand New Nextiva One app. We were blown away! My boss immediately wanted to switch to Nextiva, and EVERYTHING the Nextiva rep told me was exactly spot on. I will say that in September when the new app was released there was lots of bugs, but they seemed to always get fixed almost immediately. It’s now 6 months since Nextiva has rolled out the new platform and they have it dialed in and running perfectly. The customer support had some issues for about a month around December/January but ever since they realigned their customer service teams anytime we have ever needed support it’s been a blessing working with the Nextiva support team.I am now the hero in the office as I helped get our small company of 14 users over to what I would say is the best solution available.

Nextiva has proven to be an invaluable asset for my small business. The platform surpasses other services like Google Voice by leaps and bounds, offering a comprehensive suite of features that have significantly enhanced my operations. Transitioning from Google Voice, where limitations in caller ID functionality became a hurdle, I discovered Nextiva's robust capabilities. The inability to distinguish between calls originating from my regular phone and Google Voice due to similar caller ID formats was a notable drawback. Even attempts to add contacts resulted in a convoluted caller ID setup, leaving me in the dark about incoming calls' origins. However, Nextiva's impact was immediate and game-changing. The service not only resolved the caller ID dilemma but also introduced a professional touch with its automated answering service. The option for a customized robot answering system, presenting callers with specific prompts tailored to my business needs, added a layer of legitimacy that I had underestimated. The experience with Nextiva revealed a treasure trove of options that were previously unknown to me. The seamless integration of a professional answering system that offers callers the ability to navigate to the right person or an operator has elevated my business's credibility. Without hesitation, I wholeheartedly recommend Nextiva to fellow small business owners seeking a reliable phone service. Its array of features and commitment to professionalism have been a game-changer for my business, and I am confident it will be for others as well.

I'll start by talking to Nextiva and what they do for me. Nextiva is the phone service that I use in my office and has been for the past 4 years. I got hooked up with them after my neighbor at home told me about their phone service. It was a much better company to use compared to Verizon and what my office had before. But what has been #1 reason why they keep getting my money is the app. I literally only make phone calls on the app now. I don't use the phone on my desk and it just collects dust. Being able to make calls on the app is crazy technology and unbelievable. I don't know how we reached this point where the desk phone is obsolete. If you are reading this and debating with yourself if you should get the app. Do it. The app will make you more productive. I compare this to how we used to think we didn't need a website, then we realized that everyone needs a website and it's the future and normal. I won't be surprised if all calls will be made on cell phones instead of office desk phones in the future.

Phone calls inbound or out drop when connected. Unable to speak with customers as intended. The app will leak personal phone number to customers. The app does not send or receive messages when they are sent. Voicemails do not drop until much later sometimes a day later. When phone calls come in the alert takes over everything. So when you receive a call on your off time it will stop all music, video, streaming, gps directions anything that is not Nextivia. The only way to deny a call is to open the Nextivia app completely and denying from there, hope it doesn’t accept the call in that process. When communicating with Nextiva support their response is it’s the individual and will not take accountability of the terrible application. Countless emails, unproductive tech response none of the suggestions to help the app work. After a couple failed attempts to fix it they will want you to hard reset the actual phone without deleting all personal info. Now when you do this depending on the phone, it will screw it up and your phone will start acting funny doing unusual things randomly. I’ve been back and forth with them for years as my company continues to use Nextivia. The app only works with an active and strong Wi-Fi connection so field workers will have to deal with these issues until they actually try to fix the problems on hand but again according to Nextivia it’s only the one individual not anyone else. Please read the reviews this is a problem for multiple people.