I haven’t even really had the chance to use the app the way I’d like because when I say that my region is Germany, it won’t let me change the language to another language. I notice it does this for the US also. This just seems like a flaw. Why not have multiple languages available when selecting a region? I can choose between German and English for Austria but not Germany. And USA should definitely have other languages available.UPDATE 1 Dec 24: I appreciate IKEA listening to all who suggested this change, including me. I was still brand new in Germany at this time and feeling sad and homesick so I was a bit harsh with the app. I use it quite a bit after this update and have found it much easier to navigate. One item that i do wish was possible in the app is scanning for rewards after the purchase is done. I was having trouble accessing my barcode with bad service in the store and so I couldn’t scan at time of purchase. I think with that update the app could be just about perfect.

I’ve ordered furniture from here almost A MONTH AGO, set my delivery date, and haven’t heard anything since I bought & ordered my furniture. it’s been a week since my expected delivery date & i have heard NOTHING and everytime I call, I’m either wasting 40+ mins listening to the same three sentences on HOLD waiting for someone to even answer the phone or i hear “well it looks like you order hasn’t been sent out yet,” well yeah.. I KNOW that’s why I’m calling YOU. I was told I would hear from IKEA in 2-3 days and again, HAVE HEARD NOTHING. In the amount of time it took to read this, I’ve read and edited this review(10 mins on hold as of rn). they finally transferred me to a resolutions department THREE calls ago and after 20 mins of me waiting for someone to answer the phone, when they finally did, they said “Hello” and before i can even say anything, THEY HUNG UP ON ME. I really loved their furniture and couldn’t wait to receive my order, considering i’ve spent $200+ on just a DELIVERY FEE, you would THINK I would have even heard something back, but boy was I wrong. beautiful furniture.. but i wouldn’t know seeing as though, I’ve only seen pictures from the app, NOT worth wasting time to even get an answer back, for the to tell you the most OBVIOUS reason you called. unless you have all day LITERALLY and want to listen to the same, three sentence automated hold tone, then THIS IS FOR YOU!!! not happy at all (15 mins now on hold)

So in one world to describe this app it would be ‘why’. Why can’t you search for key words and find something (note to IKEA, but not everyone or even some people know what crafty names you associate with your products). You took away the ability to even search a receipt or locate a receipt which means I couldn’t not return something because EVEN WITH the credit card that I used your associate still said they couldn’t return it. Why not take it back? I mean it says IKEA right on the front of the unopened package….does anyone ELSE sell IKEA brand? Finally the searching for a receipt even in the old system entirely SUCKED. So using a crystal ball, you have to try to remember when you purchased what and then one by one go thru a receipt. If you want to see a PERFECT customer experience, go to the REI site and become a customer. Search receipts by date, with pictures, with EASY search. Not sure if this is new, but the upgraded website is a tremendous downgrade for customers.Lastly- you make the app so NOT intuitive, that I simply stop trying to buy stuff. I have found items I want, not in stock in my store, but somewhere else in the country. Can you easily order it? Not at all. Could never figure it out. Simply put, you lost a number of sales from me because of this.

We live four hours round trip from the Oak Creek, WI store and my husband, myself, and my service dog, went for my birthday as I needed some furniture for my art studio, which you still don’t have, on March 18. Now here lies the problem and I called customer service and they could not help. My order of 35 items that were all said to be available in the store including an Alex set of drawers and the one and only piece of furniture ordered the rest was gadgets, foldable cubes, decor, and storage. Customer service said their were 8 in inventory at the store of the gray turquoise unit I’ve been wanting. But when pick a shipping method here is where it gets interesting the shipping total is $129 and 9 items suddenly are not available, including the Alex drawers (it’s about the size of a nightstand) for shipping and 15 items weren’t available on click and pick-up and the Alex drawers suddenly weren’t available in stock for that either. The Alex drawers weren’t available on either list yet you have 8 of them in the store! Here is what I don’t understand, why HAVE A CLICK AND PICK OPTION IF YOU ARE NOT GOING TO USE IT?!?!?! ESPECIALLY DURING COVID! I’m not driving all the way down there and then trying to find all these needles in the haystack. I’m disabled and that is a big store and $129 dollars for shipping is hells excessive don’t yo think? You could have got it a plane ticket and flew it here cheaper!!! The customer service rep suggested I drive down, I said if you put my name on it like how “click & pick” should work we would. I got a flat “No, we don’t do that”