****Below is my original review. I made it last week sometime and I come into work today (Monday morning) and we have a search bar in both the “recent calls” and the “voicemails” !!! WOW! Just WOW!!! I can’t believe my review made a difference, these developers really care and listen to their consumers!! It was actually fixed LAST FRIDAY and I had just missed the email till this morning!! Thank you Grasshopper Team!!***We have highly appreciated grasshopper for roughly the past three years. We have 100’s of random phone numbers calling us in a short period of time. The new update (which the layout is pretty, but not as functional) no longer allows you to SEARCH the phone numbers that have been called/called us. We now have to either log online via web browser or reverse search out customer base. If it’s a newer client, we most likely do NOT have their number saved, and we are loosing business by not being able to search the call log function in our grasshopper app!!! If this does not get fixed with an update soon, we will have to take our business elsewhere as it costing us money to not have that search function.

After a very long wait, I was able to get a proper fix for the app. Arturo was great at explaining in detail and really helped. I was able to retrieve my “lost” messages and the freezing is no longer a problem. I believe if a company is able to correct the situation they deserve a good review based on the success of repairing the problem. Update to the update: still same problems, after a few weeks of no support, no fixes, nothing working…we are testing Ooma office to switch from grasshopper to Ooma, so far it has way more to offer, like call recording. Update: still freezing, have to manually load each contact back in. It takes at least 20-30 seconds to load, 20-30 to text, make a call and even longer of a wait to access voicemail. This app just is NOT working anymore. Over a week ago the app completely stopped working. All of the customer information is gone. All the employee and sub information is gone. Consistent freezing issues. A couple of times I’ve had to delete the entire app and reload everything all over again, which means I lost all my text messages.

UPDATE Oct 26, 2023: Latest update finally has my phone contacts syncing with previous clients, HOWEVER, what is not fixed is the ability to program the number from Grasshopper in to my system!! This needs to be fixed ASAP!! This is too much trouble to write down the number and add contact to my phone. You guys don’t even give us the ability to copy and paste the phone number. Not cool!!!I am extremely frustrated! This is going on over two weeks now that you have promised a fix to your horrible update. I’m seeing your response to others saying it is fixed and the kinks have been worked out but they have NOT!! STOP LYING TO FOLKS AND FIX THIS ISSUE ! I spent an extremely long amount of time MANUALLY importing thousands of contacts when the first update happened two weeks ago and I am STILL having to manually import each call which gets tricky (and not to mention time consuming) when multiple calls come in back to back. My small business cannot afford to spend this time and energy on something that should be seamless. You were perfect for 5 years for us, but this frustration is having me look at other options. DON’T RESPOND TO ME WITH A LIE THAT IT IS FIXED WHEN IT IS NOT. ACTUALLY FIX IT!!!! If I don’t see an improvement soon, I’ll have no choice but to find another phone platform. My advice to you is to go back to the version we had a month ago. It was flawless and perfect.

This service is very inconsistent. Some callers don’t hear the recording. They just get dead air. Sometimes you’re not notified of new text messages. Sometimes messages you send get marked as new. Sometimes the person you’re texting never receives them. Sometimes incoming calls are not routed through the app even though you have a good internet service. They told me the number would port and that I could notify them after that when I wanted to actually make to make switch. That wasn’t true. The line switched as soon as it was ported leaving me scrambling to make sure everything was working properly. I haven’t figured out how to transfer calls yet in spite of following their online instructions and calling support. Occasionally a caller will get hung up on when putting them on hold to answer a call on the other line. You can’t view text messages while on the phone in the grasshopper app. The video quality has been horrendous when someone texts me a video. You can only have a limited number of people in a group text. You can’t forward text messages. When someone texts you and you receive the notification on an iPhone, it doesn’t tell you the name of the person texting, only the number even though they are in your contacts. When calling a contact in your phone book, you have to click the number in the contact, click the number again in the grasshopper app, and then click again to make the call. Too many steps just to make a call. And these are only the problems I know about. I wonder what my customers are experiencing when they call? Are they even getting through?