8x8 has many features that work well for our company such as multiple numbers and complete access on your cell phone or desk phone and has the ability to see on inbound calls what number was dialed. I would like to be a little simpler to change the outbound caller ID. It is done by logging into the admin console on your computer and changing it under the user info. If I am using the app on my phone and need to switch which number I am calling from to make another call then it is rather cumbersome going over to the admin webpage to switch it. Would be nice to have that feature with quick access in the phone app. Also, the system only allows you to be logged into one remote device at a time. I would like to be always logged into my phone and iPad at the same time but as soon as I log into a second device I am logged out of any place I was already logged into.

If I could do negative stars, I would. I signed up for phone and fax for my solo business in September 2013 and was told I would be able to cancel after one year with no cancellation fee because I would be month to month. I’m closing my business and called to cancel Feb 4, 2020. The first rep said he was transferring me to the “cancellation team” then hung up on me. The second rep said she would transfer me to the “retention Dept” even after I reminded her I’m closing my business and do not need service. The women she transferred me to acted like she was my friend or something before claiming I am on a one year contract. I stopped her and told her I never received anything after September 2013 saying I was no longer month to month. I don’t even get invoices though I set it up via their portal. But, they have billed my credit card the 2d of every month since October 2013 without fail. After I emailed messages and documents from Sept 2013 to this woman, I was told I would get an email in 24 to 48 hours confirming cancellation without a termination fee. 48 hours passed with no email so I emailed and also went into the support portal via the line in the original case email from 8x8. The same rep called me on my cell at night to say she was catching up on her cases and was “fuzzy” about what we discussed. The app and service almost never work well. This company is a fraud. I’m going to be sure to dispute any cancellation fee with my credit card and the Better Business Bureau.

The app is really innovative and convenient for those that need to take work calls on the go. However, I wish the option to FaceTime people was not on the call screen. My cheek FaceTimes clients unfortunately often and then they try to FaceTime my cell number back and I don’t like that. I also would like to see an option to separate the calls from my cell call log and only see work calls in the app. Because it is easy to accidentally call a client back instead of my mother. Especially when my toddlers clumsy fingers are trying to make calls. And my personal calls get lost in the 65 work calls I get a day. Other than that the app is always lagging. It gets frozen on screens and won’t let me answer calls. Sometimes I see calls coming in on the computer app but it isn’t ringing through on my cell app. And the vm takes a while to update. The app has great features and potential to be a trail blazer. But there’s some key things like mentioned here that could really turnaround my overall view of the app and it’s overtaking of my cell phone.

Please go back and reread my previous feedback along with your “developer response”. My complaint was specific to this iOS app and I even clearly stated that the mobile app does not have the same transfer directly to voicemail feature that is on the desktop app and desk phone and you sent me a link directing me to instructions on how to transfer from a desktop app and a desk phone. The same thing happened when I called your tech support, it’s like no one understands that there are three options for using this program (cell phone app, desktop app, and desk phone) and two of the three ways give you the feature but the third (the cell phone) does not. Hence my review being in the AppStore, and specifically stating that it was for this mobile app. Again, let me restate it: the desk phone and the desktop app have a feature where you can transfer a call directly to another extension’s voicemail, but the iOS app for iPhones does NOT have this same feature.