What is Warranty Management Software? Warranty Management Software automates warranty registration and tracking, claims processing, and reporting. The software tracks inventory, serial numbers, and associated warranty information. It supports claim submission, allows upload of corroborating documents and images, handles returns and repairs, and tracks claim status. The software provides notifications and alerts for pending warranty expirations. It facilitates the renewal and extension of ...
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Warranty Management Software automates warranty registration and tracking, claims processing, and reporting. The software tracks inventory, serial numbers, and associated warranty information. It supports claim submission, allows upload of corroborating documents and images, handles returns and repairs, and tracks claim status. The software provides notifications and alerts for pending warranty expirations. It facilitates the renewal and extension of warranties.
Customer information management features retain contact details as well as purchase and warranty history. Analytics and reporting provide insights into warranty claims and costs, product quality, and the return of defective products to suppliers. Advanced products use AI and machine learning to identify warranty fraud. The software is used by retailers, manufacturers, and service providers and helps ensure compliance with industry regulations.
Warranty Management Software includes many of the following features.
Consider the following when purchasing Warranty Management Software.
Scope: Warranty Management Software is available as a stand-alone product. Its features are often included in field service management, asset management, and customer service solutions. Depending on your needs some solutions also handle service contracts and maintenance agreements.
Use case: Many products handle a variety of fields and industries while others specialize in specific industries such as home building, automotive, manufacturing, or software warranties.
Scale: – Ensure your selection can handle the number of products and customers your business supports as well as the ability to support increasing demand.
Mobile: Businesses that undertake field service and maintenance warranties will benefit from products that include mobile features.
Integrations: Warranty Management Software usually offers integrations with CRM, ERP, e-Commerce, and Accounting software. Evaluate how readily your selection will integrate with your current systems.
Pricing is based on features offered, the number of users, or the number of products supported. There is a wide range of subscription pricing ranging between $10 and a few thousand dollars a month. One-time purchases range from a few thousand to tens of thousands of dollars. Free trials are available.