A visitor has three items in their cart. They've gone quiet in the chat. You have no idea either of those things is happening. The cart used to stay invisible until checkout. Now it's inside the conversation. Text connects directly to WooCommerce, right through WordPress. Cart contents, order history, and every closed sale now show up inside the chat — for the AI Agent and your team alike. A quiet cart isn't a mystery anymore. It's a moment you can act on. Live now for every #WooCommerce store connected through #WordPress.
Text
Artificial Intelligence
Boston, Massachusetts 12,521 followers
Dare service to be your biggest profit engine
About us
Text (www.text.com) helps businesses turn customer conversations into revenue. We provide an AI customer service platform that combines live chat, help desk, and AI agents to help teams respond faster, understand customer intent, and act on it in real time. Instead of just managing support, businesses can use every interaction to convert, retain, and grow customer relationships. Most companies still treat customer service as a cost center — something to handle after the sale. Text takes a different approach. Every question, from a product inquiry to a shipping update, carries intent. These moments aren’t just requests for help. They’re opportunities to move a customer closer to a decision. Text makes those opportunities visible and actionable. Teams can spot buying signals, respond with context, and turn everyday conversations into measurable outcomes — from higher conversion rates to stronger loyalty and lifetime value. That’s what Text is built for. Text turns customer conversations into sales opportunities and revenue. Our other products like: LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget extend how businesses capture, manage, and scale those conversations across channels. Customer service isn’t just about resolving issues. It’s where decisions happen. Text helps teams act on that. Visit us at text.com for more!
- Website
-
https://bit.ly/TEXT_COM
External link for Text
- Industry
- Artificial Intelligence
- Company size
- 201-500 employees
- Headquarters
- Boston, Massachusetts
- Type
- Public Company
- Founded
- 2002
- Specialties
- Online live chat software, Real-time traffic monitoring, Capturing best prospects, Increasing sales and online conversions, Lead generation, Help desk software, customer support, text communication, SaaS, LiveChat, Artificial Intelligence, HelpDesk, ChatBot, LLM, Large Language Models, AI, Customer Service, AI Agent, Conversational Selling, and Customer Service
Locations
-
Primary
Get directions
101 Arch St
8th Floor
Boston, Massachusetts 02110, US
-
Get directions
Zwycieska
47
Wrocław, Lower Silesia 53-033, PL
Employees at Text
Updates
-
Text reposted this
Text x Shopify 💸 ✅ Product recommendations. AI Agent knows your catalogue and actively sells during a chat. ✅ Live cart preview. You see customer carts, what gets added and removed, in real time. ✅ Sales reporting. Every sale that happens during or after chat is tracked. ✅ Order history at hand. You have full context on every customer before you even reply. ✅ 🆕 WISMO AI skill. Automatically answers "where's my order?" – one of the most common questions you get, handled without a ticket. More is coming, of course, but this is already a pretty solid toolkit that will get you covered on a daily basis as well as during BFCM. Start a free trial on text.com and connect your Shopify store to see it in action.
-
Sales and Marketing. We all have a whole meme folder dedicated to their situationship. 😅 Marketing: "We generated 500 leads!" Sales: "Cool, got their emails?" Truth is, neither survives without the other. But Text and Klaviyo integration closes the gap. 🤝 A change in billing details, a question in chat, a product added to cart, an email dropped mid-conversation - all of these are marketing triggers. Chata are the starting points for marketing actions! Now it just... flows. 👉 Live now for #Text customers.
-
-
We've been Enterprise-ready from the very beginning! 🚀 And our presence on the #GoogleCloudMarketplace listing is another step toward making it easier for your company to unlock its full potential. All your company needs: ✅ always on: 24/7/365 ✅ #livechat, #helpdesk software, #knowledgebase, and #omnichannel support SOC 2 Type 2. Don't waste time and money. Try the free trial.
-
-
Text reposted this
🤝WaysConf x Text Great support coming from our Experience Partner that believes in the value we create with our product conversations. Text started as a single live chat widget built in Wrocław in 2002 - when the idea that software could sell itself felt radical. Two decades later, it's the platform behind 30,000+ companies in 150 countries, including PayPal, IKEA, and Mercedes-Benz. Their AI now observes over 300,000 customer sessions every minute, detects buying signals in real time, and autonomously resolves 74% of support queries - outperforming the industry average by double digits. The core belief driving every product decision: every customer conversation is a revenue opportunity most companies are too focused on closing tickets to see. 📅 16-17 September 👉 Get your ticket here: https://lnkd.in/dRa8BjmM #WaysConf2026 #ProductDesign #UX #DesignConference #ProductCommunity
-
-
Your WordPress site is pulling traffic. The question is what happens to it. A visitor who spent six minutes on your pricing page isn't browsing. They're considering. And if they leave without a conversation, that's a revenue problem. Text integrates with WordPress and closes that gap. No code required. Real-time visitor tracking, an AI Agent that spots buying signals and starts the conversation, and a handoff to your team with full context when it's time to close. See it in action: https://lnkd.in/drmFmbxg
Turn WordPress Visitors Into Customers With Text | Text For WordPress
https://www.youtube.com/
-
For years, •Shep Hyken has argued one thing: customer service isn't the department you call when something breaks. It's the business. Filip Jaskolski, CPO at Text, sat down with him to push it further. What happens when service stops just protecting revenue and starts creating it? The teams that figure this out first win. Episode dropping soon.
-
-
Everyone talks about AI. Not everyone builds or converts with it. 90+ engineers joined us at the Text office to discuss what's working, what isn't, and what they're shipping right now. BRAVE AI Community Meetup #4 was worth staying late for! Thanks to Bartosz Lewandowski and Szymon Graczyk for sharing lessons from building AI products at Text, and to our guest, Szymon Chudy, for bringing fresh perspectives that kept the discussion going. At Text, we're using AI to help businesses turn conversations into revenue. It was great spending the evening with people building what's next. P.S. Something tells us we met a few future Texters along the way. If that's you, our careers page isn't a bad place to start!
-
WhatsApp has more than 2 billion active users. Your customers are there too. Now you can integrate Text with your WhatsApp Business account and unlock everything that makes service sell: · AI agents · Routing · Automation · Team collaboration · Conversation history · Analytics Meet customers where they chat. Convert with context. That's how support becomes a revenue channel.
-