PagerDuty

We're honored to continue learning alongside Fast Forward and accesSOS 💚

Earlier this month, we joined the Banking Innovation Awards 2026 in Sydney, where our Director of Customer Success APAC, Dino S., presented two awards recognizing operational excellence in financial services 🏆 Congratulations to Great Southern Bank, recipient of the Innovator of the Year - Artificial Intelligence award, and Bankwest, In-App Virtual Cards, recipient of the Innovator of the Year - Payments & Cards award. To all the nominees and winners — thank you for raising the bar for what modern banking operations can be. It was an incredible night celebrating excellence!

14 days. That's how long it takes UWM to close a loan — while the rest of the industry is still stuck at 38. The secret isn't a faster underwriter. It's a faster "alarm system". United Wholesale Mortgage used to chase down IT problems the old-fashioned way: a game of email-and-text telephone. Now, PagerDuty automates incident response, connects ServiceNow, Microsoft Teams and their entire IT operation into one loop so issues get caught before they become bottlenecks, not after. Turns out knowing about a problem before your borrower does is a pretty good business model. Read the full story ➡️ bit.ly/4hwiJ4e

Rebuilding an incident timeline from six Slack threads at 11pm isn't learning from failure. It's archaeology. Post-Incident Reviews are now generally available in PagerDuty — structured, and built into the PagerDuty web UI. Watch the demo ⬇️

Most AI-first incident management platforms don't fail because of the technology. They fail because the organization wasn't ready for them. We put together a buyer's guide for technical and operational leaders on how to match your AI investment to where your team actually operates today—including a maturity framework, a vendor-neutral evaluation checklist and the buying traps that quietly make operations more fragile. Read it here ➡️ bit.ly/4wUWj13

88% of CIOs expect agentic AI to be core to their operations within two years. Most are already investing. Most aren't seeing the returns they expected. The reason is usually the same: They've adopted AI without operationalizing it. Here's what the enterprises that are seeing results actually do differently ➡️ bit.ly/46sGaVD

If you work in the world of UK FS, you will probably be aware that from 18 March 2027, new FCA/PRA/Bank of England rules will introduce a more consistent regime for reporting serious operational incidents, along with expanded reporting of material third-party arrangements. If, like me, you’ve been following DORA in Europe, this will feel familiar to you. The interesting part for me is that this isn’t simply another cyber or compliance issue. It raises a much more practical operational question: When something serious goes wrong, how quickly can your organisation move from initial technical signals to understanding the customer and business impact and then to mobilising the right response? That means being able to: • Detect significant disruption quickly • Automate escalation and response where possible • Bring the right technical and business teams together • Understand affected services and customers • Recover critical services quickly - restoration followed by remediation (they’re not the same thing!) • Maintain a clear (auditable) record of what happened and how the organisation responded Technology alone cannot make an organisation FCA (or DORA) compliant. Those obligations remain with the regulated firm. However, this is exactly where modern incident management and operational resilience come together. At #PagerDuty, we help organisations orchestrate people, processes, AI and automation to respond to critical operational disruption - providing the operational foundation that supports these wider regulatory processes. For firms that have already invested heavily in DORA, the UK announcement also raises the question of whether the same operational response capability can support multiple regulatory regimes, rather than creating separate incident processes for each jurisdiction. Please reach out and find out how we at PagerDuty can help. https://lnkd.in/evwxSqgX #OperationalResilience #FinancialServices #FCA #DORA #IncidentManagement #DigitalOperations

PagerDuty is headed to Tech Week Singapore on 29–30 September! Swing by our booth 5-L37 to catch a live demo, chat with the team and more. Plus Catch us on the DevOps Live! Theatre stage: ✨ 29 September @ 10:45 AM: Himanshu Singh's keynote on "Building Autonomous Operations in the Era of AI Agents" ✨ 30 September @ 11:35 AM: Sukhbir Sandhu on the panel "Accountable Platforms: Ensuring Observability, Governance & Continuous Improvement" Register now ➡️ bit.ly/4xeKe6W

Slack tells you something broke. Then you swivel to the web app to declare it. Then back. Not anymore. Declare → mobilize → resolve → learn. All in Slack. Watch the demo ⬇️