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Baymard Institute

Baymard Institute

Research Services

150,000+ Hours of UX Research for Every Question and UI Component. Learn more at baymard.com

About us

Empower your digital team with instant access to industry-specific UX insights. Improve ROI on your UX projects and increase confidence in UX decisions like never before. Baymard’s research is used by more than 3,000 companies and 17,000+ UX professionals across 80+ countries. Including 71% of all Fortune 500 companies within e-commerce (including Google, Home Depot, Etsy, Nike, etc.).

Website
https://www.baymard.com
Industry
Research Services
Company size
51-200 employees
Headquarters
Copenhagen
Type
Privately Held
Founded
2009
Specialties
conversion rate optimization, web usability, ecommerce optimization, mobile ecommerce, usability research, user experience design, ecommerce, ux, and user experience

Locations

Employees at Baymard Institute

Updates

  • Baymard Institute reposted this

    View profile for Christian Holst

    Co-founder of Baymard Institute

    I hear a version of the same challenge from UX teams almost every week: “We know this UX issue matters. We can see it in the research. But how do we convince stakeholders? How do we get everyone aligned on fixing it?” UX teams are often asked to make the case twice: 1) to identify the issue. 2) to defend that it’s worth solving. That second part is where things often stall. This is one of the core reasons we built Quant Insights here at Baymard Institute The large-scale survey data provides you ready-to-use, ecommerce-specific user preferences data that helps you:  • Strengthen stakeholder alignment by showing the scale and relevance of UX issues, using trusted data rather than subjective arguments.  • Prioritize experimentation smarter by focusing A/B tests where the data shows the most impact potential.  • Make confident decisions when you already know the problem area but need clarity on which direction to take next. It’s not about replacing qualitative research or expert evaluation. It’s about supporting those insights with evidence that travels well in organizations. In other words: Quant Insights helps UX teams spend less time debating, and more time improving the experience. If your team has ever been caught in the loop of knowing something is a problem, but struggling to prove it in a way that drives action, this is designed for you. I recorded a short walkthrough below. Curious to hear how you think this could support your decision-making process. You can read more in the link in the comments below.

  • At Fullstory's The Digital Drop, Anna (Ania) Klimczuk asked the pressing question: are teams sabotaging their conversion rates by relying on LLMs? Using insights from Baymard Institute's study comparing ChatGPT-4 with our human researchers — along with findings from Microsoft researchers on AI vs. UX experts — we explored where generative AI falls short in identifying UX issues that actually move the conversion needle. 💡 Key takeaway: relying on open LLMs for UX is risky. AI may sound convincing, but it often misses subtle UX nuances that affect usability and sales. As part of our talk 'How Flawed AI Suggestions Could Sabotage Your Conversion Rates', we also demoed UX-Ray, the tool that combines Baymard’s methodology with machine precision — delivering 95% accuracy with zero prompting required. Simply scan your site or upload screenshots, and get actionable results instantly. The audience’s reaction? 👏 They loved the simplicity, the reliability, and the real-world results — especially seeing their own UX-Ray scans live. Big thank you to Fullstory for having us, Jason Wolf and Melissa Aery, and well done to Asger Moesby and Anna (Ania) Klimczuk from the Baymard team for leading the charge! #uxresearch #baymard #ux

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  • In our latest UX Spotlight, Paul Boag shares timeless insights on influencing stakeholders, building UX maturity, and preparing for the next era of UX design. At Baymard Institute, our research is used by 29,000+ brands, agencies, researchers, and UX designers, across 80+ countries, and includes 71% of all Fortune 500 ecommerce companies. And our UX Spotlight series shares insights from the minds behind them. Comment below if you would like access to the full LinkedIn article interview. #ux #uxspotlight #baymard

  • "When I look at providers' sites, it’s always like witchcraft." That's what one of our testers said in our extensive Telco UX research study. And from this study, we found that even the biggest telcos (like T-Mobile, EE and Three UK) are losing customers — not because of coverage or pricing, but because of poor UX. In this large-scale usability testing of major telecom sites, participants abandoned their journeys — not due to competitors’ offers, but due to confusion. The numbers speak for themselves: 📉 85% of participants abandoned at least one telco site during testing ⚠️ 100% of sites saw at least one abandonment 🚨 1,800 medium-to-severe usability issues were observed Despite being a multibillion-dollar industry, telco websites struggle with the basics: clarity, transparency, and user control. The opportunity? Massive. Improving UX isn’t just about aesthetics — it’s about trust, conversion, and making it easier for users to switch providers confidently. At Baymard Institute, we’ve seen time and again: simplifying complexity is the real competitive advantage. You can access our Telco UX Research below: https://lnkd.in/etTnNMJG #ux #uxresearch #Baymard #telco

  • Proud to share that our very own Rinaldo Ugrina represented Baymard Institute at uxcon vienna 👏 In his talk, “3 Key Findings from Testing the World’s Leading Checkout Flows,” Rinaldo walked the audience through some eye-opening insights from Baymard’s large-scale usability testing. It’s always rewarding to see our research spark important conversations and help UX teams make more informed decisions. Did you manage to catch the session at #uxconvienna? Let us know in the comments! We would love to hear from you. #Baymard #ux #uxresearch #uxspeakers

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  • 🇪🇺 Calling all European retailers & UX teams — this one’s for you. We’ve just released Baymard Institute's new UX benchmark of 6 leading European B2C Retail Goods sites, adding 3,400+ performance scores and 2,800+ best practice examples to our ecommerce research. The new case studies include: 📊 Electronics & Office: MediaMarkt (Germany), RTV Euro AGD (Poland), Fnac (France), Netonnet (Sweden) 📊 Home & Hardware: Gamma (Netherlands) 📊 Mass Merchant: bol.com (Netherlands) Each site has been manually benchmarked across 500–600+ UX parameters, giving you a clear picture of how Europe’s top retailers perform, and where the biggest opportunities lie. 👉 Explore the new benchmark and see how your site compares. https://lnkd.in/eY4pnVb7 #ux #uxbenchmark #ecommerce

  • Here's a shocking truth: most AI UX tools only hit 50–75% accuracy. That's if they’re even measured at all. Adopting one wrong UX suggestion can result in astronomical business costs, so it is essential to demand a documented 95% Accuracy Rate. At Baymard Institute, we won’t release anything below 95% accuracy. Because when it comes to CRO and UX, guesswork isn’t an option. Learn how we achieved this with UX-Ray from our Research Director and Co-Founder Christian Holst here: https://lnkd.in/eVkeA8YM #ux #aiheuristicevaluations #aiux

  • Subcategories are often the real driver of product discovery on e-commerce sites. But in our testing here at Baymard Institute, when intermediary category pages pushed subcategories below promos, ads or featured products, users got confused and frustrated. 💡 The fix? Make subcategories the primary content on intermediary category pages. In this short video, we cover: ⚠️ Why hiding subcategories leads to drop-offs 🚫 How clutter from promos and ads makes navigation harder ✅ Why subcategories should always come first 🛒 Examples of what works (and what doesn’t) from Argos, Gilt, Bob’s Discount Furniture, Northern Tool, and Walgreens When users can see their options instantly, they move with confidence—and convert faster. 📹 Watch the video below, and dive deeper into our navigation research here: #ux #ecommerce #uxr

  • What happens when AI gets UX wrong? Revenue takes a hit ❌ Generative AI tools can sound confident - but most only reach 50–75% accuracy when analyzing UX or CRO opportunities. That means 1 in 3 recommendations can actually hurt your site’s conversion performance 🚨 In his latest article, Baymard co-founder Christian Holst explains why accuracy is the missing ingredient in AI-driven UX, and how UX-Ray 2.0 became the first system to reach a documented 95% Accuracy Rate, matching human specialists. Inside, you’ll learn: ✔️ Why most AI UX tools fail below the 95% accuracy threshold ✔️ How small UX errors create outsized business costs ✔️ The research process behind UX-Ray’s validation Before trusting AI to influence your product decisions, it’s worth seeing how we proved that accuracy really matters. 📖 Read the article: https://lnkd.in/eEB5uD2H #UXResearch #AIUX #EcommerceUX #ConversionOptimization #Baymard

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  • 67% of mobile sites deliver only mediocre (or worse) Homepage & Category Navigation UX. That means most users struggle to even find products — leading to frustration, abandonment and lost sales before they ever reach the product page. But here’s the good news: fixing it isn’t impossible. In our latest Homepage & Category Navigation benchmark (16,000+ performance scores), we identified 11 best practices that consistently separate high-performing sites from the rest, such as: ✅ Highlighting the user’s current scope in navigation Users need to know where they are, yet 95% of sites fail at this. ✅ Dividing categories into manageable chunks Don’t overwhelm mobile users with endless scrolling. Break options into clear, digestible groups. ✅ Making homepage links fully scoped “New Arrivals” isn’t enough. “Women’s New Arrivals” provides the clarity users need. If you want your mobile experience to drive conversions instead of drop-offs, now’s the time to put these best practices into action. Check out the full 2025 Homepage & Navigation UX benchmark here: https://lnkd.in/ehP_ZkUB #ux #uxresearch #uxbestpractices #uxbenchmark

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