The most useful thing Vinny did in this conversation was hand it over. A prospect wanted to talk through their income before committing to a viewing. It's personal, and it's the kind of conversation that belongs with a person. So Vinny flagged it to the leasing team with the full context: what the prospect needs, and that the viewing is waiting on it. It let the prospect know someone would be in touch and offered to pick the viewing back up once that was sorted. The prospect's reply: "Good AI you guys got ngl." A good teammate knows which conversations belong to someone else. Check out the real conversation (anonymised) in the animation 👇️
About us
We help property teams move faster and operate smarter, across every building they run. Vinny is the AI teammate for property operations. Designed to empower people, not replace them. Vinny learns your processes, connects your systems, and takes on the manual work that slows teams down. The result: faster operations, consistent service, and stronger NOI - without extra hires or new systems. From first enquiry to contract, renewal, maintenance, and resident care, Vinny keeps every workflow moving. Whether it’s qualifying leads, scheduling viewings, responding to residents, triaging maintenance, or tracking compliance, Vinny handles the repetitive tasks so your teams can focus on delivering experiences that are clear, helpful, and human. Today, Vinny supports property teams managing more than 200,000 homes across the UK and Europe - including many of the region’s largest and fastest-growing Build-to-Rent, Co-Living, and PBSA operators. We’re proudly backed by world-leading investors who share our vision: To create a built world where connected operations deliver better results in weeks, not quarters.
- Website
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https://www.askvinny.com/
External link for Vinny
- Industry
- Leasing Residential Real Estate
- Company size
- 11-50 employees
- Headquarters
- London
- Type
- Privately Held
- Specialties
- AI for Property Operations, Property Management Automation, AI Leasing Automation, AI Resident Communications, AI Maintenance Triage, AI Compliance Automation, Lead Qualification Automation, Viewing Scheduling Automation, Leasing Funnel Acceleration, Occupancy Optimisation, Gross-to-Net Margin Optimisation, Resident Experience Automation, Inbox Automation, Maintenance Reporting & Escalation, Community Management Automation, Property Data Aggregation, Real-Time Portfolio Dashboards, Predictive Analytics for Property, SLA & Performance Monitoring, Compliance Tracking & Reporting, PMS & CRM Integrations, Connected Property Systems, No-Rip-and-Replace Deployment, Build-to-Rent (BTR), and Co-Living & PBSA
Locations
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Primary
Get directions
London, E1 8EW, GB
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Get directions
32-38 Antler, Tech Space
Leman Street
London, England E1 8EW, GB
Employees at Vinny
Updates
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Welcome to the team, Tom Mac 🎉 Tom joined Vinny in July as Special Projects Engineer, working across product, go-to-market and engineering on the problems that don't sit neatly in one team. He brings a lot of property experience with him. He co-founded Ibasho, an AI CRM for property managers in Poland, and before that worked at Truth Systems and Revolut. We're really glad to have him and you can read more about Tom on our blog: https://lnkd.in/e9hjmzEx
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Vinny is live in Microsoft Teams. Now when a task is escalated to you, it lands in Teams. Just like a message from any other teammate. It tells you what needs your attention, and you reply in Teams. Stop jumping between screens to get your work done. Missed the walkthrough in today's open demo? Book a call with the team and we'll take you through it. https://lnkd.in/ehENmdkp
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We're delighted to be supporting this fundraising effort for a really great cause, Kids. Good luck to all the riders and the crew behind them. We can't wait to follow the updates from the peloton. Enjoy the glass of wine in Paris, it's well deserved 👏 P.s. the donation page is still open if anyone wants to add to it.
🚴 Apparently, our teams aren’t content with sitting still for long… Hot on the heels of some incredible fundraising efforts across Greystar, 12 colleagues are getting ready for our next big challenge - cycling around 380 kilometres from London to Paris in support of our charity partner, Kids. Setting off from our London office on 28 September, the team will spend three days in the saddle, cross the Channel and finish at Canvas La Défense, our student community in Paris, on 30 September. 🌟 And they already have some serious backing behind them. A huge thank you to our Platinum Sponsors, Watergate AI Limited and Zero Deposit, whose generous support has helped make the challenge possible, as well as Intelligent Mobile, Smarter Services Ltd, Chainels, Ask Vinny, The Focus Agency Group, Vision Contracts Ltd, Catalyst, Lavanda, Complete Detection Systems and BTR News / PBSA News for getting behind the team. 💙 Together, they have already helped raise an incredible £45,000 for KIDS, providing vital support to disabled children, young people and their families across the UK. 🎯 Help us keep the fundraising momentum going and get behind our riders: https://lnkd.in/eXgb9kRa Now it’s over to our cyclists: 3 days. 2 countries. 380 kilometres. Good luck to all 12 riders – Paris awaits! #GreystarEurope #TeamGreystar #KIDS #LondonToParis
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Your property managers already spend their day in Microsoft Teams. Next Wednesday, come and watch Vinny work in there too. Tag Vinny in a chat. It picks up the job, runs it across the systems you already use, and comes back in the same thread when it's done. Demo is open to everyone, whether you're already a customer or you're interested to see how it works. Come along on Wednesday 23rd September at 2pm BST. Signup here 🔗 https://lnkd.in/eQYRqAri
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Better information in. Better work out. Vinny's knowledge base is the quiet engine behind how accurately it operates across your portfolio. The more it holds, the more it can do without checking back. Tom, one of our engineers, is running a live walkthrough of the feature set next Wednesday the 26th of August with Rory. What it does, how to fill it, and why it matters more than most teams expect. When: Wednesday, 26th August, 2pm BST. Save your spot: https://lnkd.in/eQYRqAri
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Earlier this year, Vinny won Residential Proptech of the Year at the 2026 PropTech Awards, hosted by Proptech Australia. Today, at 1pm AEST, Johnny Siu is joining a panel with some of the other winners to talk about the future of PropTech. We're grateful to be part of this community, and looking forward to the conversation. Full Story 🔗 https://lnkd.in/ewtSwK3A Webinar 🔗 https://lnkd.in/gyCdsBNt
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Last week's chart didn't show what any of the thank-yous were actually about. Here's one from this week. A prospect with a viewing booked didn't recognise the what3words reference on their confirmation. They asked what it was. Vinny explained it instantly. Nobody would log that as a resolution worth reporting. But a prospect who can't find the entrance is a viewing at risk, and a viewing that doesn't happen is the most expensive small problem in leasing. The thank-yous on that curve are mostly this. Small friction, removed at the moment it appeared.
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Johnny Siu's on a great panel next week. He's joining three other founders from this year's Proptech Australia Awards to talk about building and scaling in property tech. Wednesday 19 August, 1pm AEST. Free, on Zoom. Worth an hour if you're in that timezone or a night owl. Register for the free webinar: https://lnkd.in/gyCdsBNt
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It's 7:42pm on a Friday. A renter asks if your two-bed is still available, and whether they can view it tomorrow. A website chatbot takes a name and promises someone will be in touch. An answering service notes the request and emails it over. Both are doing their job. But it's not the job your team needs done. By Monday, that enquiry is a task. And the renter has already booked viewings somewhere else. An AI teammate answers the question, checks the renter against your criteria, offers a real viewing slot from live availability, books it, and writes the lead and the booking back into your PMS. Same enquiry. Three very different Monday mornings. We followed that one enquiry through all three options: https://lnkd.in/enYsCwky
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