Last week, a hotel got a call. A birthday cake had to be in a nine-year-old's room before her mother landed. The call wasn't made by a concierge, an assistant, or anyone on our team.
It was made by a credit card.
Today we're announcing $15M in Series A equity and a $125M warehouse facility, led by Galaxy, alongside Community Investment Management (CIM), Illuminate Financial, Canary and Clocktower Ventures . But the number that matters most to me is a different one: 85+ private banks, RIAs and advisors who put their name next to ours, and trusted us with clients they've spent entire careers earning the trust of. None of this happens without you.
Many of you I've met in person: financial advisors, associates, daily bankers. You taught me that in this business nothing matters more than service. That's what I want to keep delivering, to all of you, and to the new regions we're expanding into next, like Europe and Asia.
Then there's the team. Still just 27 people, small on purpose, and I wouldn't trade them for a team ten times the size.
So what is the money for? One thing above all: Ka, our WhatsApp concierge.
To keep doing things a credit card was never supposed to do:
- Calling a hotel ahead of a client's arrival so there's a birthday cake waiting in her daughter's room.
- Emailing a brand about a dress a client couldn't find online, and buying it the moment they confirmed it was still in the warehouse.
- Researching and buying, entirely on its own, a private kimono experience in Kyoto for a client and his family.
To keep doing more than what's expected. A card that works for you.
So to our partners and our clients, thank you. We're just getting started.
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