In a network outage crisis, conflicting advice can overwhelm decision-making. Here’s how I manage it: 1. Assess and Prioritize: I evaluate instructions based on urgency and impact, focusing first on critical systems and short-term solutions to prevent escalation. 2. Communicate and Align: I ensure clear communication within the team, assigning roles and gathering input to form a unified action plan. 3. Document for Learning: Decisions are documented to review later, ensuring lessons are learned for future crises. In high-pressure situations, I stay objective, rely on data, and delegate smartly, ensuring the best use of available expertise. How do you handle conflicting guidance under pressure?

- Identify which systems are affected, the severity of the issue, and the potential consequences of inaction. - Focus on reliable data and input from those closest to the technical issue (e.g., network engineers, system administrators) to inform your decisions. - In a crisis, it’s crucial to clarify who is in charge. If multiple stakeholders are giving conflicting instructions, identify the most authoritative figure (e.g., the IT lead) to resolve any disputes. - If there is ambiguity over who has decision-making power, escalate the issue quickly to a higher authority or the relevant senior management for clarification. - If conflicting instructions persist, prioritize tasks that will minimize the most critical business impact.