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Search across cross-border bus travel, LUGO cashless ticketing, Wi-Fi, loyalty points and travel policies for Causeway Link and Handal Indah services.
Crossing the border?
Do not redeem your ticket in the LUGO App until you are ready to travel. The three-hour Travel Window starts the moment you redeem, and buses do not wait at a CIQ.
Cross-Border CIQ Commuter Clearance
Causeway Link provides cross-border services via the Causeway (First Link) and the Second Link. Buses do not wait at a CIQ: after clearance, board the next bus of the same Service within your Travel Window.
Important Reboarding Rules
- Keep your Ticket Reference: Present it for scanning at boarding and keep it until you alight.
- Same Service only: Where you alight at a CIQ for clearance, re-board a bus of the same Service.
- Three-hour Travel Window: Once redeemed in the LUGO App, the Ticket must be used to board within three (3) hours.
Popular Commuter Categories
Access targeted manuals, ticketing policies, and customs compliance protocols.
Express Loyalty Program FAQs
- • Do I need to pay to be a member of this loyalty program?
- • How do I know is my registration successful during my online purchase?
- • How does it works?
Cross-border Bus Free Wifi On Board FAQs
- • Am I able to continue connect with the Free Wi-Fi when I left the bus?
- • Can I access free WiFi again when I board another Causeway Link bus?
- • Can I get connected with the Free Wi-Fi on any Causeway Link bus?
Travel Bus Pass FAQs
- • What other benefit do I receive with the bus pass?
- • Can I use the Bus Pass in Johor Bahru & Singapore?
- • What time is the first and last bus timing?
Causeway Link Express FAQs
- • How to book your Causeway Link Express Bus ticket?
- • Can I change my express bus ticket?
- • How to change ticket departure date and/or departure time online?
Privacy Policy
- • Causeway Link Cookies Policy
- • Causeway Link Privacy Policy
- • Causeway Link Website Disclaimers
Terms & Conditions
12 articlesPas Perjalanan BAS.MY Johor Bahru – Terms and Conditions · Terms And Conditions BAS.MY Melaka Art Competition 1.0 · Causeway Link Terms & Conditions And Fare Adjustments
Top Commuter Inquiries
Official answers from the Causeway Link terms and knowledge base.
Current Promotions & Offers
OCBC Visa Bus Fare Discount | RM2 OFF Causeway Link Singapore–Johor Bus
OCBC Visa × Causeway Link Bus Fare Discount Campaign Frequently Asked Questions 1. What is this campaign about? This is a collaboration campaign between OCBC Singapore and Handal Indah / Causeway Link. Eligible passengers can enjoy RM2…
ManjaSIM 10,000 GiveAway + Monthly Lucky Draw
LUCKY DRAW CAMPAIGN FAQ 1. Who is eligible to join the Lucky Draw?All customers who purchase or reload ManjaSIM (RM18) during the campaign period (2 October 2025 – 31 October 2026) are automatically eligible. 2. Do I need to fill in any…
Causeway Link - Cashless
1. What is changing? Causeway Link is transitioning to a cashless payment system across our Cross-Border and Feeder Bus Services. Passengers will be able to pay using: Self-service ManjaLink Kiosks will also be introduced at selected…
Direct Support Touchpoints
Reach out to our hotline, online helpdesk or ticketing counters.
24-Hour Passenger Hotline
Call any time for help with tickets, redemption in the LUGO App, or a journey in progress.
Submit a Ticket / Dispute
Report a payment, kiosk or ticket problem, or ask about a refund under the ticket terms.
Include the channel, purchase date and time, route and proof of payment.
Terminal Service Counters
Get help in person, or buy a ticket with cash. Ticketing counters are the only place that accepts cash.