Inicio AI

We’re delighted to see our partnership with BPO Collections Ltd recognised as a finalist for Best Outsourcing & Partnership Initiative of the Year at the 2026 Collections & Vulnerability Awards. This work has always been about combining the strengths of technology and people using AI to support better conversations, while keeping empathy, judgement and customer understanding at the heart of the interaction. It’s been a genuine partnership between both teams, and we’re incredibly proud of what has been achieved together. A huge thank you to everyone involved at BPO Collections Ltd and Inicio AI We’ll be keeping everything crossed for 8 October. 🏆 #InicioAI #BPOCollections #CVAwards #CustomerSupport 👏 👏 👏 👏

Implementing new technology doesn’t have to be difficult. 👇 That’s particularly true with AI, where organisations can sometimes expect complexity, disruption and a difficult change process. Our latest case study with North & West Kent Citizens Advice and Kent Law Centre  shows a very different experience. Working with Inicio AI, they describe the implementation as carefully planned, well supported and “remarkably smooth” with advisers finding the platform engaging, easy to follow and user-friendly. That’s exactly what good implementation should look like: simple, supported and focused on making things better for both teams and customers. Read the case study below 👇 #AI #ArtificialIntelligence #DigitalTransformation #CustomerExperience #FinancialWellbeing #DebtAdvice #FinTech

What did Keleaha say? What does it actually feel like to be asked to complete an Income & Expenditure form when you’re already dealing with debt and everything else life is throwing at you? Keleaha gives us a powerful reminder that behind every affordability assessment is a person. When someone is already feeling financially vulnerable or overwhelmed, being presented with a lengthy form and box after box to complete can make a difficult situation feel even harder. Keleaha compares that traditional experience with the conversational AI approach from Inicio AI — being guided through the questions naturally, with the opportunity to explain circumstances, add context and make notes along the way. It’s a small change in approach that can make the experience feel very different. Want to hear what Keleaha thought — and how your customers could have a better experience too? Watch her full story 👇👇👇👇 https://lnkd.in/eeZB342z #FinancialVulnerability #Affordability #CustomerExperience #AI #FinTech #DebtSupport #ConversationalAI

What happens when a business that already has technology in place, and the in-house capability to build its own solution, chooses Inicio AI? That’s what makes our latest case study with ACI, part of Perch Group, particularly interesting. ACI wanted to go further with affordability, improving the quality and consistency of assessments, supporting agents through more complex conversations and giving compliance teams the audit trail they need. Following a successful pilot, ACI moved to full contract with Inicio AI. The result is richer affordability assessments and greater agent confidence, without compromising operational performance. As Craig Hinchliffe, CEO of Perch Group, puts it: “What Inicio offered wasn’t just a better tool, it was a specialist solution built by people who understand affordability as well as we do.” Read the full case study here: https://lnkd.in/eJrnX5HP #Affordability #ConsumerDuty #AI #FinancialServices #CreditManagement

Pleased to announce a Best Practice Case Study from Credit Strategy showcasing the work of Inicio AI, highlighted through our winning awards submission this year. Available on the Credit Strategy Knowledge Hub. 👇 https://lnkd.in/g2Pjw8W

What happens when conversational AI delivers results that are too compelling to ignore? Earlier this week, we announced that Inicio AI’s partnership with Excel Civil Enforcement Limited has now expanded to High Court Enforcement Group. Today, we’re sharing the results behind that decision. Working together, Inicio and Excel have delivered: 🔹 20% increase in customer engagement 🔹 93% of customers self-serving completed their assessment 🔹 85% reduction in agent handling time 🔹 Average monthly repayments increasing by 25% For us, this is what successful AI implementation looks like. Better engagement and customer experience, increased operational capacity and, importantly, more sustainable payment arrangements. And when the commercial performance speaks for itself, scaling the partnership becomes the natural next step. Read the Excel Civil Enforcement Limited case study here: https://lnkd.in/eDA_d3D3 #ConversationalAI #AI #Affordability #IncomeAndExpenditure #Enforcement #CustomerExperience

We’re delighted to welcome Nicky Dadwal to Inicio AI as our new Customer Experience Lead within the Client Success team. Nicky brings over 15 years’ experience in financial services and debt collection, with deep expertise in supporting customers in financial difficulty and delivering strong, sustainable customer outcomes. Budgie is highly configurable, allowing every customer journey to be tailored to the needs of each client and their customers. Nicky will work closely with our clients to bring her real-world sector and customer experience expertise into that process - helping design and continuously improve journeys that deliver excellent customer outcomes while meeting each organisation’s specific operational and regulatory needs. We’re really pleased to have Nicky’s experience and customer focus joining the team. Welcome to Inicio, Nicky! 🎉

We are delighted to announce our latest new client, High Court Enforcement Group. In March this year, we announced the rollout of Inicio’s conversational AI solution for the completion of Income & Expenditure assessments at Excel Civil Enforcement Limited. By combining Inicio’s conversational AI expertise with Excel’s deep industry knowledge, the results exceeded expectations. Within just a few months, the commercial performance demonstrated the value of the solution and led to its expansion across the wider group, with High Court Enforcement Group now going live. A fantastic example of a partnership delivering real results, and a huge well done to the teams who have made this such a success within the enforcement industry. #ConversationalAI #Affordability #IncomeAndExpenditure #Enforcement #AI

Really pleased to welcome another debt advice organisation to the Budgie family 😍 Affordability conversations in debt advice demand a particularly high level of detail. The goal isn't just to complete an income and expenditure - it's to build an accurate, robust affordability assessment that enables the right support to be provided. That's where conversational AI comes into its own. By guiding, prompting and checking as people go, Budgie helps create richer, more complete affordability assessments, while making the experience easier for both consumers and advisers. Excited to be working together.

Really pleased to be one of the Finalists in the AI Game Changer category at The Lloyds British Business Excellence Awards 2026. Our AI-powered virtual agent helps consumers and frontline teams build a detailed, accurate and fully auditable picture of affordability whether supporting customers in financial difficulty, new lending journeys or wealth management fact finds. It’s fantastic to be recognised for our innovation, impact and commercial value we create for our clients. #ai #financialservices #affordability #innovation #UKBusiness